Customer Experience Specialist:

We are seeking a highly skilled and knowledgeable Customer Experience Specialist who specializes in software and hardware requirements.  As a Customer Experience Specialist, you will play a vital role in providing exceptional customer support and technical assistance to our customers.

Responsibilities:

• Provide exceptional customer experience: interact with customers via email (and eventually phone) to deliver outstanding support by addressing inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.  
• Specialize in hardware and software support.  Develop a deep understanding of heat pump systems, wireless, hardware components, controls and related technologies to effectively assist customers with their specific needs and requirements.
• Resolve technical issues: Troubleshoot and diagnose problems related to the Gradient systems, hardware installations, controls and functionality.  Provide step by step instructions and customer guidance to customers to resolve issues or escalate them to the appropriate engineering teams for further assistance.

Data and Reporting Specialist:

Compensation: USD 22.00 – 27.00 Salary

Responsibilities:

-Input event data into spreadsheets and various reporting software.
-Review data entered by team members to ensure accuracy and completion.
-Run data reports and ensure the funder database is appropriately updated.
-Ensure that data is completed and entered in a timely manner and in compliance with deadlines established by funding requirements. and prepare monthly reports.
-Provide data and reporting support for overflow cases that need to be added to various databases monthly.
-Maintain confidentiality pursuant to legal ethics rules.
-Other tasks as needed.

Data Entry Associate:

The hourly rate of pay for this role is between $16.00-$16.50.

Responsibilities:

• Gathers, organizes and prepares source documents for data entry into the appropriate system database.
• Reviews data for discrepancies, missing pages or information and resolves discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters both alphabetic and numeric data from source documents into the proper system database.
• Reviews data entered against the original source documents for accuracy and corrects any data entry errors or duplications.
• Follows data program security practices and procedures at all times.
• Routinely secures information by completing database backup daily.
• Performs other varies clerical duties such as sorting, filing, emailing and proofreading as required.
• Maintains confidentiality of all personal and financial information at all times and in accordance with HIPPA regulations.
• Perform other duties as assigned.

Revenue Recovery Associate, Remote:

The estimated base pay for this position is $18.40 to $27.58.

Job Summary:

Enters patient/client billing into the provided software. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.

Essential Functions:

-Provides effective communication amongst all team members regarding claim creation errors. Applies developing/basic working knowledge and experience to the job.
-Verifies accuracy of data, compiles data and translates information into multiple formats.
-Ensures accurate submission of client claims.
-Reviews daily collections and monthly reporting, as well as recommendations for billing audits.
-Performs other job-related duties as assigned.

Sales Chat Specialist:

SITE123 is looking for an energetic, multi-tasking Sales Person to work remotely for SITE123. The agent must be familiar with the Internet world and particularly with the website builder field.

Supervisor-Data Entry Days (Remote):

Salary: $48,000-$55,000

Responsibilities:

-Supervises and is responsible for all Examiners, Senior Examiners and Administrative Support Reps.
-Monitors data entry staff production ensuring all Medical Necessity Review (MNR) Forms and -ReOpen/Modification forms are processed within 48 hours.
-Assists staff in resolving problematic MNR Forms and ReOpen/Modifications within 24 hours of receipt.
-Trains new Examiners.
-Interacts with other Managers and Supervisors to ensure proper MNR Form processing.
-Researches MNR Forms that do not meet performance standards and identifies ways to improve the approval process.
-Monitors Administrative Support staff to ensure all queries are run on an hourly basis and files are delivered in a timely manner.
-Ensures Senior Examiners process ReOpen/Modification Forms, Referrals, Pink Sheets and complex MNR Forms within standards.

Data Entry Specialist:

POSITION SUMMARY:

Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources. 

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Maintains effective systems to support the timely release of accurate information to diverse clients.
2. Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents. 
3. Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
4. Responsible for payer research and territory assignment management.
5. May assist with inbound call volume as received. 
6. Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
7. Maintains and promotes a positive and professional working relationship with associates and management.
8. Complies with all appropriate program policies and procedures.

Pay Support Agent:

Job Responsibilities:

• Pay Support’s primary responsibility is to provide services to Overstock.com customers (both external and internal) when normal avenues have failed to provide the proper Charge or Credit.
• Use various accounting and financial tools to accomplish the goals of the team such as Vantiv, Credit Terminal, Coin Payments, Coinbase, PayPal, etc.
• Work and research Overstock.com physical and Electronic Gift Cards, Tax Exemptions, and accounting spreadsheets.
• Agent should be knowledgeable in customer service policies and procedures to come up with the best resolution that is fair for both our customers and Overstock.com.
• Perform other duties as required and assigned by manager and upper management.
• Must be able to perform daily tasks that require details and accuracy on accounts serviced.

Data Entry Specialist:

Pays: $24-26/hr

We are urgently looking to hire a US-based remote dynamic data entry specialist to join our company’s administrative department. In this role, you’ll be responsible for entering client information into our electronic storage system, updating existing entries, and organizing soft copies of information appropriately.

To ensure success you should have a razor-sharp eye for detail and excellent knowledge of data management.

Data Entry Specialist Responsibilities:
-Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements.
-Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
-Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.
-Establishing data entry standards by continually updating filing systems to improve data quality.
-Addressing data inconsistencies by working with administrative staff to locate missing data.
-Attending to data queries and reporting any major data errors to management.
-Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.