Remote No Phone Work Opportunities for 07/17/2023

Customer Service Associate:

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base

Customer Success Associate:

Laudio’s Customer Success Associate is a vital member of the CS function who will work with Sr. Leadership and the Customer Success department to optimize internal processes and elevate the client experience. Key responsibilities include implementing customer success strategies, working cross- functionally to ensure goals are met, and supporting users on their adoption journey.

A successful candidate in this role will own their own book of clients over time. These core job functions will be executed with a forward-thinking mindset of how to refine and improve internal processes on the team. This role reports to a Director of Customer Success.

Claims Representative:

Key Responsibilities:

-Investigate, analyze, and determine the extent of Swyfft’ s liability concerning first party homeowner property loss or damages, and settle with our policyholders.
-Ensure that all assigned claims are resolved in a timely manner, accurately and resolved fairly.
-Communicate and connect with policyholders, agents, engineers, and service providers on a daily basis.
-When necessary, utilize appropriate third-party resources to investigate and evaluate claims.
-Calculate benefits payable under the policy and either make payments or decline payments on claims.
-Evaluate and apply the homeowner insurance contract as it pertains to claims assigned for resolution.
-Understand, adjust and use loss damage estimates to accurately determine amounts payable and to collaborate with public adjusters, attorneys, contractors and other related service providers.
-Create and maintain a diary system in the electronic claims management system and related applications.

Daily Claims Leader:

TX, FL, CA, NY, and AL RESIDENTS ONLY

Key Responsibilities:

-Clearly analyze, report and measure team performance metrics using tableau to maximize the efficiency of our claims’ operation. (Claims pending, claims received, and claims paid are just a few of the metrics that we measure)
-Responsible for the selection, evaluation and retention of necessary contractors, adjusting firms, or related experts to assist in the daily handling of all applicable claims in each state of business.
-Partner with Chief Claims Officer to assist in establishing staff objectives and performance goals.
Hire, train, coach and mentor new and existing team members.
-Utilize your previous claims expertise to create and maintain comprehensive claim handling guidelines for various areas of the business. Includes but is not limited to large-loss, CAT and daily adjusting).
-Conduct quarterly business reviews and audits on current team members and field adjusting firms to ensure compliance and best practices are being followed.

Guest Experience Representative: (some phone duties)

YOUR RESPONSIBILITIES AT OKAY HUMANS:

-Respond to guest inquiries via email, phone, and SMS

-Expert at all things app-related! Okay Humans’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking sessions, becoming a member, completing their measurement surveys, and so much more

-Serve as the liaison that connects guest feedback with internal teams such as Marketing, Product, Shop Management, and Front of House Operations

-Employ a mastery of internal tools from payment portals to session scheduling

-Identify opportunities to improve the guest experience, internal processes, and tools
Please note, this is a remote / work-from-home opportunity

Executive Assistant:

Executive Assistants help senior managers and high-level executives maximize their efficiency by providing them with administrative support. They keep these managers and executives organized by taking care of their travel arrangements, scheduling their meetings, and other tasks that allow the executive to perform at a high level.

To be successful in this role, you should be proactive, meet deadlines, and communicate effectively. You should be able to identify and address the needs of senior managers and perform administrative tasks to ensure our client’s workflow runs smoothly.

Essential Duties and Responsibilities:
-Schedule and organize meetings, travel, conferences, and department activities.
-Manages Executive’s calendar and independently schedules appointments.
-Establishes, develops, maintains, and updates filing system.
-Organize and prioritize large volumes of information, mail, and calls.
-Act as a liaison with other departments, managers, vendors, and customers.
-Types and designs general correspondence, charts, tables, graphs, etc. Proofreads copy for spelling, grammar, and layout. Responsible for accuracy and clarity of final copy.
-Supports Executive in maintenance of financial data, including creating and maintaining Excel spreadsheets, financial forms, cost reporting, reimbursement requests, and various reporting for personal files and records, as well as prospective and current projects.

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