Remote No Phone Work Opportunities for 07/19/2023

Customer Service Associate:

The salary range for this role is $55,000-$65,000, plus equity

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base

Executive Support Specialist – Talent:

Compensation: Pays up to $132,000 yearly.

The Executive Support Specialist – Talent provides administrative support to team Leadership, members of the department and initiatives within the department and across the firm by performing a wide variety of complex and administrative functions in support thereof.

This position requires a high level of confidentiality as well as the ability to coordinate multiple priorities simultaneously. This position has high visibility for the department which requires positive, effective, courteous, and professional communication with clients (external/internal), vendors, business professionals, and timekeepers.

Demonstrate good grammar, spelling, proofing and organizational skills.

Help Desk Analyst Tier 1:

This opportunity is for a disciplined, flexible, and empathic consultant whose primary role will be working as an Tier 1 support help desk analyst. This consultant will help build our practice by helping improve service delivery and respond to users of the VA Platform and design system.

 Project Role Requirements: 

• Managing Tier 1 case issues within a multichannel environment (Slack, Microsoft Teams, Zen hub )
• Manage the processing of incoming Tier 1 issues to the Support Desk via multichannels to ensure courteous, timely and effective resolution of end-user incidents and requests
• Provides support for Platform users by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization’s products and services
• Help VFS (Veteran Facing Service) teams with any issues with VA.gov design system (https://design.va.gov/) and collaboration cycle reviews

Customer Service Representative – Mando:

The base salary hiring range for this position is $17/hour

Primary Responsibilities:

-Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
-Thrive in a fast-paced environment tackling a large array of issues while creating instant rapport with our customers
-Retain deep knowledge of Mando’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
-Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc…
-Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
-Coordinate with Senior CSRs, Team Leads & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design and product teams
-Contribute to a dynamic and positive team culture

Accounts Payable Specialist:

The salary range for a new employee in this position is $40,000 to $65,000.

As the Accounts Payable Specialist on the Accounts Payable team you will process and audit invoices to ensure accurate and timely processing of purchase order and non-purchase order invoices.

You will also manage the resolution of matching exceptions between purchase orders and invoices, carry out key control procedures related to disbursements, and reconcile invoices between systems to ensure completeness. 

In this role, you will:? 

-Ensure accurate data (50%) 

-Support communications (40%) [Email]

-Provide Team Support (10%) 

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