Remote No Phone Work Opportunities for 07/21/2023

Fulfillment Specialist I:

Compensation: $14.25 To $20.00 / hour

Success in this position will require monitoring files, understanding processes, the ability to solve problems and effectively communicate both internally and externally. 

What you’ll be doing:

• Perform daily and monthly fulfillment tasks of print and debit card materials related to HealthEquity’s health care accounts and commuter/transit benefits (including daily print production files, monthly account statements, annual tax forms, etc.)
• Work directly with print and fulfillment vendors to ensure expectations are met
• Assist in updating various materials and forms to be posted online in member and client portals
• Review vendor proofs and verify welcome kit setup with print production vendors
• Ownership of the special mailings process to print and mail letter communications, including scheduled letters and one-time requests
• Work closely with Communications team to maintain print and mail processes

Expiring Records Specialist:

Key Responsibilities:

• Maintain practitioner files for continuous verification of all expiring records.
• Perform verification searches, online and via fax/email.
• Use critical thinking and industry knowledge to evaluate records for accuracy and completeness.
• Distribute system communication to practitioners regarding upcoming expirations and expired records.
• Prepare and distribute monthly reports to communicate non-renewals with clients.
• Record due diligence process within practitioner file for client reference.
• Coordinate requisite actions with client teams for all expired records.
• Provide quality customer support to all levels of personnel.
• Excellent phone presence and strong written communication skills.
• Utilize critical thinking to resolve questions regarding expiring records and granting body requirements.

Administrative Assistant/Customer Service Representative:

Compensation: $33.00 to $37.00 per hour (some phone duties)

Responsibilities:
• Answer customer inquiries through email, chat, or phone calls in a timely and professional manner
• Resolve customer complaints and issues with a positive attitude
• Process customer orders and ensure accurate and timely shipment
• Manage customer accounts and maintain accurate records
• Provide administrative support to the team as needed, including scheduling appointments, preparing reports, and maintaining databases

Senior Accounts Receivable Specialist:

Duties:

• Receive, create, modify and retain reports on balances to be collected.
• Create and maintain the files used to place accounts with collections vendor(s).
• Use the Center Management System (CMS) to provide account documentation to collections vendor.
• Appropriately handle high volume email from the Collections email inbox.
• Work with center staff to obtain parent account documentation.
• Review and follow-up on assigned dispute accounts.
• Help the collections vendor(s) reconcile parent accounts.
• Receive collections payments and prepare transmittal for Bank Reconciliation to account for deposit.

Five Elms Capital – Executive Assistant:

In this role, you will be at the heart of everything serving as an essential partner. As a highly organized, endlessly resourceful person you will ensure that nothing falls through the cracks.

Many days are fast paced, so keeping things running smoothly is key; the cost of any mistakes is high. Your role will vary day-to-day: ambiguity, changes in priorities and managing the needs of multiple senior leaders will be exciting to you.

You will support 6+ senior investment professionals in a broad set of responsibilities:

• Schedules are overloaded; there’s a lot to do, and not a lot of time to do it. You will need to make sure it all works seamlessly.
• Organize calendars and schedules to accommodate back-to-back meetings across different time zones.
• Coordinate domestic and international travel and make sure all aspects of trips work seamlessly from start to finish.
• Our team travels often requiring occasional personal assistant support to keep work + life running smoothly.
• Track and submit expense reports across multiple accounts including international statements.
• Help keep the broad range of personalities we work with every day happy and engaged.
• While we can’t possibly cover everything (nor would you want us to as that would be too predictable), your role will encompass making our team and clients as productive and as happy as possible!

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