Customer Experience Specialist:

We are seeking a highly skilled and knowledgeable Customer Experience Specialist who specializes in software and hardware requirements. As a Customer Experience Specialist, you will play a vital role in providing exceptional customer support and technical assistance to our customers.

Responsibilities:

-Provide exceptional customer experience: interact with customers via email (and eventually phone) to deliver outstanding support by addressing inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
-Specialize in hardware and software support. Develop a deep understanding of heat pump systems, wireless, hardware components, controls and related technologies to effectively assist customers with their specific needs and requirements.
-Resolve technical issues: Troubleshoot and diagnose problems related to the Gradient systems, hardware installations, controls and functionality. Provide step by step instructions and customer guidance to customers to resolve issues or escalate them to the appropriate engineering teams for further assistance.

Maintenance System Agent / Scheduler:

Pay Range $31,200.00 – $48,000.00 – $64,800.00

Position will be required to follow established procedures, work with limited supervision, and be accurate in their data entry. Position will be remote. Candidates must have a strong and reliable internet connection.

Ideal candidates will be familiar with:

-Maintenance Management System (Maximo in specific) or comparable ticketing systems such as Remedy
-Parts Ordering Processes
-Data entry and data processing and data remediation
-Excellent written and verbal communication skills
-High school education or equivalent and 4 years of related experience.
-Weekends required. Must be able to work 2nd and 3rd shift and overtime as needed.

Social Media Customer Engagement Specialist – REMOTE:

General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.

Major Job Duties and Responsibilities:

• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Adhere to standard work processes and contribute to efficiencies and improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction

Administrative Assistant:

Provides administrative and secretarial support to one or more mid-level professionals. Provides a wide variety of administrative and staff support services. May assist in budget preparation and control activities. May assist in the preparation and control of records, statistics, and reports regarding operations, personnel changes, etc.

Administers programs, projects, and/or processes specific to the operating unit served. May serve as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations. Incumbents typically receive guidance and/or direction from more senior administrative staff.

PROFESSIONAL SCORER:

?Our scoring season will begin with the first orientation in late July to early August. We are looking for conscientious people to read and score student responses. Applicants first undergo orientation, pass the qualifying levels, and then score actual student responses.

During orientation, applicants will analyze student papers to learn the scoring system, score practice papers, and discuss the results with lead instructors. Additionally, all applicants must pass a qualifying test to become a scorer.

?Write Score has scorer positions available throughout the school year and the position requires scorers who have a 2-year college degree and pass the final qualifying test.

Fulfillment Specialist I:

Compensation: $14.25 To $20.00 / hour

Success in this position will require monitoring files, understanding processes, the ability to solve problems and effectively communicate both internally and externally. 

What you’ll be doing:

• Perform daily and monthly fulfillment tasks of print and debit card materials related to HealthEquity’s health care accounts and commuter/transit benefits (including daily print production files, monthly account statements, annual tax forms, etc.)
• Work directly with print and fulfillment vendors to ensure expectations are met
• Assist in updating various materials and forms to be posted online in member and client portals
• Review vendor proofs and verify welcome kit setup with print production vendors
• Ownership of the special mailings process to print and mail letter communications, including scheduled letters and one-time requests
• Work closely with Communications team to maintain print and mail processes

Claims Processing Representative I:

Pay range: 17.00- 27.90

CVS Health is looking for experienced Claims Processors to join our fast-paced Claims Department. As a Claims Processor, you will be responsible for accurate and efficient adjudication of paper claims from electronic image in a production environment. Commercial Paper Claims processes an average of 74,000 claims monthly, and provides service to multiple employer and health plans.
Primary Responsibilities of the Claims Processor include:
– Processing and adjudicating commercial paper claims.
– Maintaining integrity of claims receipts in accordance with
standard claims operating and adjudication procedures.
– Accurately resolving pending claims using state and
federal regulations and specific health plan criteria.

Customer Service Associate:

The salary range for this role is $55,000-$65,000, plus equity

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base

Customer Service Associate:

The salary range for this role is $55,000-$65,000, plus equity

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base

Customer Service Associate:

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base