Customer Experience Specialist:
We are seeking a highly skilled and knowledgeable Customer Experience Specialist who specializes in software and hardware requirements. As a Customer Experience Specialist, you will play a vital role in providing exceptional customer support and technical assistance to our customers.
Responsibilities:
-Provide exceptional customer experience: interact with customers via email (and eventually phone) to deliver outstanding support by addressing inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
-Specialize in hardware and software support. Develop a deep understanding of heat pump systems, wireless, hardware components, controls and related technologies to effectively assist customers with their specific needs and requirements.
-Resolve technical issues: Troubleshoot and diagnose problems related to the Gradient systems, hardware installations, controls and functionality. Provide step by step instructions and customer guidance to customers to resolve issues or escalate them to the appropriate engineering teams for further assistance.
Technical Product Support Specialist:
As a Technical Product Support Specialist, you will:
-Become an expert in all things Bubble — our product, users, and company
-Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
-For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
-For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
-For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
-Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
-Collaborate with other teams to improve our users’ overall experience with Bubble
Compensation for this position ranges from $16.50 to $17.50 USD/hr
Cisive is seeking an experienced Support Specialist to join our Government Solutions team consisting of talented technicians and specialists. The Government Solutions Support Specialist is an integral role responsible for proactively and successfully supporting our clients.
Essential Job Duties:
-Serve as the first point of escalation for clients on case level and account issues
-Responsible for internal/external client support including but not limited to report research and analysis, timely delivery of information requests, ensuring terms of Service Level Agreements are met and management of Service Center tickets including entering, updating and closing
-Prepare, analyze, and determine trends for monthly account reviews
-Ensure client fact sheets are kept current and relevant
-Create a program overview outline document for all assigned accounts
-Escalate issues/questions to the next appropriate level
-Respond appropriately to all client concerns and inquiries, ensuring results and detailed action plans of any corrective actions are communicated
-Work closely with Operations, IT and Finance to resolve client issues
Engagement & Colleague Development Specialist (HR) – Remote:
We are looking for a highly motivated, clear communicator to assist the Human Resources team with colleague engagement, learning and development administration and HR communications. Applicants for this position must have strong verbal and written communication skills, as well as a clear understanding of the importance of company culture and colleague engagement.
Essential Job Functions:
-Provide administrative support for HR, as well as various internal communications and engagement projects (contacting internal stakeholders, sending out communications mailings, responding to inquiries).
-Provide administrative support for Learning & Development team (L & D). Including but not limited to -Learning Management System (LMS) administration, management of training calendar, training participant tracking).
-Support of large-scale HR projects such as our annual employee survey and administration of our company-wide engagement and education programs.
-Assist with creating and editing internal communications specific to HR including newsletters, emails, surveys and other components of larger communications plans.
-Assist with providing support of internal events (for both on-site and remote colleagues).
Weekend Auction Support Specialist, Bring a Trailer (Remote):
The base salary for this role is between $64 – 66K annually.
What You’ll Do:
-You will serve as the main point of contact for BaT sellers during live auctions and provide an exceptional customer service experience from start to finish.
-You will monitor comments, triage requests or issues during live auctions and respond directly or escalate to internal stakeholders, as appropriate.
-You will manage any necessary updates and/or corrections to your assigned live auctions.
-You will assist sellers whose auction listings are ready to go live by answering questions and providing updates/general support.
-You will record and maintain data, including which auctions were monitored, any corrections made, and all communication sent or received.
-You will support your colleagues with tasks in their queues, as time allows.
-You may be assigned additional duties and projects on an as-needed basis.
Compensation: $75,000- $83,000 per year, dependent on location
The Human Resources Manager will provide professional human resources services and consultation for Bottom Line employees. Working with the Director of People and Culture, this position will facilitate performance management, LMS/HRIS maintenance (including data reporting for performance management) and learning and development initiatives. This position will also work with the HR team members to provide back-up support as needed.
-Training and Development (50%)?
-Performance Management (40%)?
-Secondary (10%)?
Basic Functions: Responsible for coordinating, monitoring and maintaining the credentialing and re-credentialing and enrollment process for our physician groups.
Duties and Responsibilities:
-Completes provider credentialing/payer enrollment and re-credentialing
-Monitors enrollment applications and follows-up as
-Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all
-Tracks license and certification expirations for providers, ensures timely
-Maintains provider contract
-Maintains provider information in online credentialing and in-house credentialing
-Maintains confidentiality of provider
-All other related duties as required
CANADA RESIDENTS ONLY:
Duties:
- Engage with members of Noice’s community on Noice’s platform, on our Discord server and across social media
- Create engaging social media content across social media
- Help design and execute the community management strategy for Noice
- Solve complex community issues and proactively head off negative behavior
- Help champion our community, player and creator needs and issues within Noice
Call Quality Assurance Specialist I:
Compensation Range: $ 36,450-$81000
A Quality Assurance Specialist is an integral member of the Quality Assurance program for Mass Markets responsible for auditing QA processes and results for accuracy and compliance to both Regulatory and Business requirements.
The Main Responsibilities:
-Conducts audits on QA Evaluator’s output daily to ensure accuracy and provide coaching opportunities for scoring differences
-Assigned lead audit responsibility for certain lines of business
-Identifies scoring improvement training needs and facilitates training deployment
-Identify patterns of scoring errors – Review during live calibrations and request updates to QA Scoring Guidelines as needed
-Create error trending on Audit completions
-Conducts full audits of Attorney General Compliance E2E reviews completed by IBM Team to ensure accuracy of findings and results reporting for Attorney General Compliance – Enter system tickets on identified issues during audit process
-Facilitate QA process and guideline training for new hires
-Drives appropriate prioritization and project management of key quality assurance issues or projects to deliver results in a timely and effective manner
GA RESIDENTS ONLY
Salary range of $52,500 – $55,585/year, we offer a 7.5% quarterly incentive opportunity to reward your hard work.
As part of our team, you will be responsible for coordinating, managing and maintaining the AAA-ICDR Roster of Arbitrators and Mediators.
Responsibilities:
- Ensures panel resumes adhere to standard guidelines regarding content and format through review of submissions received from new and existing panelists.
- Ensures accuracy and timely update of financial data related to panel records including W9 collection and ACH updates; maintains confidential financial records;coordinates with Corporate Finance as needed.
- Manages and updates panel contact information, including financial details and panel resume information.
- Makes recommendations to panelists regarding resume formatting, phrasing, and structure.
- Compares information on resumes against system coding.
- Coordinates collection and review of resumes with internal and external contacts.
- Maintains accurate records and provides precise reporting.
- Coordinates with assigned divisional personnel to ensure that coding of panelists is consistent across entire organization.
NEW YORK RESIDENTS ONLY
Claims Representative Associate:
The salary range for New York residents is $16.00 – $27.31.
Primary Responsibilities:
-Review, research, solve and process assigned work. This would include navigating multiple computer systems and platforms (e.g. verify pricing, prior authorizations, applicable benefits)
-Ensure that the proper benefits are applied to each claim by using the appropriate tools, processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/ certificates tool)
-Independently complete daily all documentation and communicate the status of claims as needed adhering to all reporting requirements
-Learn and leverage new systems and training resources to help apply claims processes/procedures appropriately (e.g. on-line training classes, coaches/mentors)
-Meet and maintain the performance goals established for the position in the areas of quality, production and attendance
-Consistent attendance with ability to meet work schedule including the required training period
-Successful completion of the UnitedHealth Group 14-week new hire training program which is 60% instructor lead and 40% self-paced learning (requires ability to read complex information and demonstrate proficiency through testing and practical application)
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