This role will be responsible for identifying and resolving operational issues within merchant onboarding, including store activations, menu updates, and marketing promotions
Use Data Loader to bulk upload new records in Salesforce and bulk update existing records in Salesforce to ensure our merchant data is up to date and our internal operations are running smoothly
Use Salesforce to build reports and dashboards to monitor store activations and take action when needed to resolve issues identified in reports
firstPRO is now accepting resumes for a Data Entry Specialist position. This role is based out of Waltham, MA but will be performed 100% remotely. Ideal candidates have strong Microsoft Office and data entry skills. The position will operate as a 6-month+ contract with extensions or possibility of conversion to perm hire. Interviewing and hiring ASAP!
Qualifications:
• Associates or approved Technical Degree in Engineering, Business Administration, or equivalent 1-3 years qualifying experience. A Bachelor’s or other advanced degree or diverse utility management experience is preferred.
• Understanding and experience with Customer information systems, specifically STORMS, GIS, PowerPlan, SAP, Business Objects
• Strong overall PC skills with proficiency in MS Office Suite, specifically MS Excel, Outlook, Teams, PowerPoint, and Word.
• Knowledge of the budget process, financial accounting, customer relations and account management, engineering and design process, Operations, and associated procurement and regulatory processes.
• Understanding of process improvement and problem-solving techniques
• Strong communication (verbal and written), contract negotiations, and administration skills.
• Creative contributor in a team environment while also self-motivated to promote continuous positive business change.
As a Double, you will be a fully remote Executive Assistant for several clients, ideally based in your time zone. Our clients consist of mainly C-level executives, entrepreneurs, or investors looking for real business partners to help them achieve their best work and win back time in their day.
To be eligible for consideration, candidates should be located in Pennsylvania, North Carolina, Kansas, Missouri, Florida, Indiana, Virginia, South Carolina, Texas, or New Jersey.
RECORDS ASSOCIATE’S RESPONSIBILITIES
Participates in TMF Record Processing
Uploads and classifies documents to the eTMF – Performs record quality checks prior to document upload based on client business documents and records standards and assigns metadata based on client business standards
Communicates trends and issues
Participates in reconciliation and/or remediation work
Ensures all work activities are performed in compliance with requirements of Good Clinical Practice
We’re looking for a curious and passionate Operations Associate to support and optimize our growing portfolio of products and marketing initiatives.
ABOUT THE ROLE
Interact with users via Intercom & Email to answer questions regarding Negotiations, Outages, and/or other Revenue based service
Work with the negotiations team to suggest and improve workflows, back end infrastructure and processes
Coach our away teams and insure they have resources needed to maintain efficiency and a high level of quality
Respond to chargebacks/disputes of payments made to Rocket Money, outside of the sphere of Operations (such as Premium, Pay Advances, etc.)
Maintain and update documentation related to general Operations in Notion or Slack
Disseminate new processes to away team and insure they are compliant with active procedures
Oversee specific queues (Flagged For Review, Call Control, Bills ready to negotiate, etc) and provide feedback & coaching to team leaders based on their content
Review analytics daily and weekly to construct plans to further increase efficiency & development
Partner with the support team to craft new ideas to best support our users
Top notch customer service: you will be fielding all in-bound customer service emails and questions through Zendesk, live chat and our social channels (i.e, Instagram, Facebook and Twitter). Manage returns process, deal with disputes and prevent fraud
Order logistics and fulfillment: you will be one of our key points of contact with our fulfillment warehouses around the world. You will help ensure timely deliveries of B-to-C orders and provide support when needed.
Product expert: you will be intimately familiar with our product line. You will answer specific product questions and be able to help customers find the best product for their home or business.
The EDGAR Filing Agent is responsible for converting and filing documents with the Securities and Exchange Commission (SEC) on EDGAR systems using desktop software.
EDGAR CONVERSIONS
Provides high-quality and prompt turn-around of converted EDGAR documents allowing for timely client review before filing.
Converts documents to an EDGAR acceptable format and submits to SEC, on behalf of client, on schedule and in compliance with regulations.
Facilitates advance payment of filing fees with client in accordance with SEC provisions.
Confirms and forwards SEC acceptance notices to client.
Provides guidance and oversight to the team when needed.
Provides a daily log of all pending and filed jobs for that reporting cycle.
Maintains XBRL trackers to ensure clients follow the XBRL rule.
ADMINISTRATIVE SUPPORT
Assists manager with projects and staying up to date with SEC requirements and new regulations.
Helps maintain summary prospectus websites so clients follow regulations.
Performs clerical and administrative support tasks for associates.
We are seeking a detailed, organized, and analytical individual to investigate and process incoming claims from our shipper partners. The individual in this role should have a high level of accuracy and attention to detail in recording claims findings and financial results. The Claims & Loss Prevention Processor will also handle inbound and outbound messages to Pandion shipper partners and should seek to create a positive claims experience for our shippers.
Responsibilities include (but not limited to):
Investigating package claims and determining claim payment amounts
Recording and maintaining claims information in Excel
Communicating claims outcomes to internal and external partners
