Support Escalations Specialist:

Compensation: $75,000-$90,000

As part of the Support Escalations team, you will play a central role in enhancing the Outschool customer experience. Your primary focus will be to minimize ticket escalations and identify opportunities to increase efficiencies in our support workflows. By collaborating with our outsourced team of agents and harnessing the power of AI, you’ll aim to reduce the percentage of escalated tickets. Your critical thinking skills will be crucial in pinpointing opportunities for the Support team to become more efficient, ultimately providing top-tier service. Your contributions will be instrumental in shaping a seamless educational experience for our community while optimizing support operations. 

• Provide email support to parents and educators with complex and escalated product issues 
• Reduce the percentage of escalated tickets by developing strategies to tackle recurring challenging issues at their root, ensuring that similar cases can be efficiently handled by our outsourced team or AI in the future 
• Play an active role in training our outsourced agents handling escalated cases 
• Apply critical thinking to identify opportunities for enhancing the efficiency of workflows and processes for escalated tickets 
• Advocate for reducing friction in the customer experience by proactively identifying and surfacing pain points 

Chatdesk Expert:

Student Safety Specialist (Content Reviewer):

Student Safety Specialist?role, reviewing online activity that is recognized and “flagged” by our technology as potentially concerning or dangerous,?you’ll play a key part in our mission of protecting students?and have a real impact on our clients, students, and the company. 

ABOUT THE JOB:?The following are the essential functions of the position.? The list is not exhaustive and may be supplemented as necessary. 

• Actively monitor queues to review and act on alerts flagging potentially concerning student activity.
• Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent. 
• Identify harmful online behavior and communicate with clients to advise appropriate responses. 
• Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs.  
• Continuously update skills and knowledge on the latest online threats to students. 
• Review escalated alerts and contact school officials by phone to prompt urgent action. 
• Identify emerging issues and trends to inform solution development. 
• Participate in team projects and initiatives. 
• Work flexible shifts including evenings, nights, weekends and holidays.  

Fan Support Specialist:

Medical Records Coordinator – Remote:

This position is responsible for extracting medical records for different departments within the company by IDX requests, ETM System, Claims or Insurance requests by correspondence. Employee must have good organizational skills, time management skills, and be flexible.

-Completes medical records requests from the ETM system as needed for insurance companies and various departments onsite and offsite.
-Access hospital websites to print records for requests.
-Print records from Onbase Scanning.
-Complete all requests by returning to the requestor, attaching necessary forms, or submitting with claim.
All other responsibilities as requested by management.

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Claims Reviewer:

We offer remote work opportunities (AK, AR, AZ, *CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE,NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Conducts retrospective review of medical/surgical claims and behavioral health claims for inpatient and outpatient services. Applies clinical, coding and processing knowledge to conduct review and process claims. Compiles information necessary to prepare cases program payment. Ensures adherence to program benefits as authorized. Provides clinical and coding-related information to medical director, providers, peer reviewers, Claims Administration, Program Integrity, Quality Management and the claims subcontractor as needed. Advises clinical and non-clinical staff on claims and coding questions.

Claims Reviewer:

We offer remote work opportunities (AK, AR, AZ, *CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE,NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Conducts retrospective review of medical/surgical claims and behavioral health claims for inpatient and outpatient services. Applies clinical, coding and processing knowledge to conduct review and process claims. Compiles information necessary to prepare cases program payment. Ensures adherence to program benefits as authorized. Provides clinical and coding-related information to medical director, providers, peer reviewers, Claims Administration, Program Integrity, Quality Management and the claims subcontractor as needed. Advises clinical and non-clinical staff on claims and coding questions.

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Data Center Associate:

Compensation: $15.74 Hourly

• Monitor theatres normal reporting time and evaluate the need to contact or communicate with the day shift on issues that can be handled during the day.
• Keep track of received data and source documents.
• Prepares and sorts source documents, and identifies and interprets data to be entered.
• Researches and locates theaters to be entered.
• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.
• Researches pre-release data and contacts originator to confirm.
• Contacts originators of source documents to resolve questions, inconsistencies, or missing data.
• Makes necessary corrections to information entered.
• Successfully performs on job function in the Data Center with minimal mistakes.

Online Chat Advisor:

Compensation:  $14.17 and $23.29 & 15 Days of Paid Vacation Days each Calendar Year

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. The primary purpose of this position is to service online chat generated requests from prospective students, current students, and handle any general chat questions regarding admissions, student services, student finance, academics, or registrar services, based on the information available in the institution’s catalog.  Route chats that require additional expertise to the appropriate resource in a prompt and efficient manner.

Responsibilities:

• Online chat advisor handles chat conversations with prospective students, answering front line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs.
• Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the university (including but not limited to My Compass chats, service, academic advising, technical support, etc.).
• Routes detailed chat inquiries to appropriate department personnel with special consideration for student finance questions to ensure best in class student service.
• Handles chat conversations with continuing students, answering specific student questions regarding registration, academics, classes, university catalog material, and providing pertinent and responsive feedback.