Guest Experience Specialist:

***This is a temporary 12 week assignment****

Blaze Pizza is looking for an amazing temporary Guest Experience Specialist who will track and respond to all Blaze Pizza guest concerns regarding experiences in our restaurant. This position is responsible for ensuring a B.L.A.Z.E guest experience as it pertains to our app/website/phone ordering tools/loyalty rewards program/gift card programs, and more. The Guest Experience Specialist manages feedback from all restaurants and interaction touchpoints, including digital.

JOB RESPONSIBILITIES

• Support guest inquiries and requests through social and digital platforms.
• Ensures guest satisfaction and positive relations through engagement with all Blaze guests.
• Monitor Blaze national social pages (Twitter, Facebook, and Instagram) and performs Guest Recovery via direct messaging.
• Contact guests directly via email or phone, when necessary.
• Analyze the customer experience, prepare written and verbal feedback, and ensure the voice of the customer is echoed in all levels of problem resolution.
• Use guest touchpoint measures from existing digital resources to troubleshoot existing and long-term feedback and pushes the analytics to the appropriate teams for additional resolution.
• Work cross-functionally with other partners to provide a superior guest experience.
• Execute Consumer Protection Acts, upon guests request.
• Performs all other duties, as assigned.

Renewals Agent:

Compensation: $15.00/hour.

As a Renewals Agent, you will be a key member of the Revenue Operations team. The team’s primary responsibility is to guide small business applications for health, dental, and vision insurance through the approval process with our insurance carrier partners. As a member of the Revenue Operations team, your main tasks will involve reviewing, preparing, and submitting customer applications to insurance carriers for approval.

What you’ll do:

• You will be responsible for reviewing and compiling necessary information, ensuring application packet completeness and accuracy, verifying proper formatting, and submitting the application using the carrier-specified channel. 
• Conduct administrative tasks that support the submissions process. 
• This role requires productive collaboration with other members of the team to quickly triage and resolve issues.
• As a submissions expert, you will also be expected to identify opportunities to improve our internal processes and identify opportunities for gaining efficiencies with our carrier processes. 
• You’ll have unique insight and access into submissions issues and you’ll be empowered through data to propose process improvements or product enhancements to improve the customer enrollment experience.
• As a member of the Revenue Operations team, you will be responsible for growing the company’s revenue from new business as well as increasing the number of small business groups and employees purchasing insurance through SimplyInsured.

Communications Analyst:

Compensation: $15.00 per hour and $15.50 per hour for bi-lingual

This position is a 100% REMOTE opportunity and Employee Referral eligible.

Essential Duties:

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.

Communications Analyst:

Compensation: $15.00 per hour and $15.50 per hour for bi-lingual

This position is a 100% REMOTE opportunity and Employee Referral eligible.

Essential Duties:

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.

Technical Support Specialist:

Compensation: $54,165-$73,281 USD.

We’re looking for our next Technical Support Specialist to identify and resolve complex customer issues. As Cube’s front line of technical support, we work with FP&A professionals from all industries to help them solve problems and meet deadlines.

HOW YOU’LL ONBOARD: 

• After your first 30 days, you will…
  • Have finished Cube product training and basic FP&A training
  • Understand the basic concepts of troubleshooting Cube issues
  • Have worked directly with FP&A professionals on Technical Support inquiries, including CFOs from a variety of companies 
• After 60 days, you will…
  • Have handled Technical Support Emails and Live Chats, working closely with Support resources as needed
  • Have assisted with a full Cube Implementation in order to better understand the customer onboarding process
  • Have contributed to both internal and external Knowledge Base improvements
• After 90 days, you will…
  • Be an expert in common troubleshooting techniques for the Cube product
  • Act as a technical resource for other teams in the Customer Success organization 
  • Collaborate with your team members to find solutions for complex customer pain points 

Train AI Bots with Remotasks

I am currently working for Remotasks training AI bots. The job is fairly easy if you can read and respond on a 9th grade or higher level. Aside from responding to the bots, we also get paid to approve and select relevant answers.

Some of these bots are being crafted for big box companies and brands that are soon to integrate their own AI systems into their sites.

If you have a degree in Mathematics, Engineering, or Physics, they are paying high rates.

Right now, I am getting paid $18 per hour and training is paid at the same calculated rate.

I am able to go in and work as I please as long as I have a computer. I can work overnight and I can work during the day around my kid’s schedules.

They had a promotion that stated that you can make up to $600 per week.

Virtual Assistant:

Duties:

• coordinate appointments with our clients and prospects via google calendar
• tasks involving booking travel and hotels and coordinating with staff from the hotels
• organizing documents in google drive
• creating google spreadsheets
• quick communication in slack and asana
• we need someone to work US hours and follow up with people via email so we need flawless written and verbal English
• must have reliable Internet at home
• must know how to do password sharing using password sharing software tools

Customer Service Representative – Email/Chat – Remote

*$1,500 Sign-on Bonus**

Fully Remote

Must be able to work the following shift (eastern standard time):

11:30am – 8:00pm, 4 weekdays

8:30am – 4:30pm every Saturday

Overview of the Customer Service Representative

The Customer Service Representative has direct interaction with customers via email/chat and is responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with a high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in the group and in other departments. The goal is happy customers who will buy from us again!

Responsibilities of the Customer Service Representative

• Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
• Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
• Learn software used by this company to navigate listings, locate customer information and look up data about products.
• Experience in a high volume environment.

Care Support Representative

Compensation: $20.00-$22.00 per hour. 

We support Maven members 24/7/365.

We are currently looking for Care Support Representatives who can work either of the following shifts:

3:00pm to 11:30pm EST, Tuesday – Saturday (Sunday, Monday off)

11:00pm to 7:30am EST, Tuesday – Saturday (Sunday, Monday off)

As a Care Support Coordinator at Maven, you will: 

• Be a first point of contact and deliver exemplary service to our members and providers primarily through email and in-app messaging via Zendesk
• Share information about Maven with our members – everything from product functionality to the range of our provider services and beyond
• Provide personalized appointment booking support
• Provide first-line technical support and escalate technical issues as appropriate
• Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
• Keep clear and thorough documentation of your work
• Collaborate as a team with the Care Advocates at Maven who are responsible for member case management 
• Relay member insights to management to improve product development, team processes, and workflows
• Other duties as assigned

Care Support Representative

Compensation: $20.00-$22.00 per hour. 

We support Maven members 24/7/365.

We are currently looking for Care Support Representatives who can work either of the following shifts:

3:00pm to 11:30pm EST, Tuesday – Saturday (Sunday, Monday off)

11:00pm to 7:30am EST, Tuesday – Saturday (Sunday, Monday off)

As a Care Support Coordinator at Maven, you will: 

• Be a first point of contact and deliver exemplary service to our members and providers primarily through email and in-app messaging via Zendesk
• Share information about Maven with our members – everything from product functionality to the range of our provider services and beyond
• Provide personalized appointment booking support
• Provide first-line technical support and escalate technical issues as appropriate
• Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
• Keep clear and thorough documentation of your work
• Collaborate as a team with the Care Advocates at Maven who are responsible for member case management 
• Relay member insights to management to improve product development, team processes, and workflows
• Other duties as assigned