Technical Support Specialist:

The Product (Technical) Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Apply today if you:
-Are passionate about the customer experience and have previous experience assisting customers via email or live chat
-Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
-Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
-Excellent verbal and written communication skills

Customer Support Risk Associate:

Customer Support Risk Associates are responsible for receiving inquiries from live customers during their usage of Emburse products and providing the appropriate service to address those inquiries. Inquiries from customers may consist of questions related to product functionality, reports or the product not working as expected, and/or other topics related to access, configuration and usage. 

Duties:

• Receive inbound and support cases via email, web form, live chat and/or internal escalation
• Receive support cases escalated for advanced or specialized product knowledge requirements
• Receive support cases escalated for service issues, customer sensitivity or urgency, independently or in collaboration with Customer Support Risk leadership and/or a Customer Success Manager
• Create, track, and update support tickets using software tools
• Address support cases within the set SLA as per the established standards for the role, functional area and/or business unit
• Provide clear and accurate communication with customers through various channels
• Perform testing, troubleshooting and analysis activities as required to address support cases

Customer Support Risk Associate:

Customer Support Risk Associates are responsible for receiving inquiries from live customers during their usage of Emburse products and providing the appropriate service to address those inquiries. Inquiries from customers may consist of questions related to product functionality, reports or the product not working as expected, and/or other topics related to access, configuration and usage. 

Duties:

• Receive inbound and support cases via email, web form, live chat and/or internal escalation
• Receive support cases escalated for advanced or specialized product knowledge requirements
• Receive support cases escalated for service issues, customer sensitivity or urgency, independently or in collaboration with Customer Support Risk leadership and/or a Customer Success Manager
• Create, track, and update support tickets using software tools
• Address support cases within the set SLA as per the established standards for the role, functional area and/or business unit
• Provide clear and accurate communication with customers through various channels
• Perform testing, troubleshooting and analysis activities as required to address support cases

Data Administrative Associate:

Description:
Performs duties associated with our address change service process. Creates various reports, monitors, and facilitates vendor and company communication in a manner which contributes to our clients’ satisfaction.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

-Creates weekly reports to monitor address and new account number changes.
-Initiates account changes associated with the new post office box.
-Creates status and summary reports for account representatives and clients.
-Works overtime as needed.
-Performs other duties as assigned.

Lead Data Entry Technician – Remote:

This position is responsible for computer data entry of prescription orders and to direct, monitor and manage the data entry department workflow under the direction of the Data Operations Manager, and will also assists the management team with new community startups.

Duties:

Schedule staff members according to workflow needs and the needs of the business
Assist in supervising Data Entry Technicians.
Promote and facilitate cross training of employees.
Perform all functions and job responsibilities of a Data Entry Technician.

Lead Data Entry Technician – Remote:

This position is responsible for computer data entry of prescription orders and to direct, monitor and manage the data entry department workflow under the direction of the Data Operations Manager, and will also assists the management team with new community startups.

Duties:

Schedule staff members according to workflow needs and the needs of the business
Assist in supervising Data Entry Technicians.
Promote and facilitate cross training of employees.
Perform all functions and job responsibilities of a Data Entry Technician.

Application Support Agent:

As an Application Support Agent at Curbio, your primary responsibility is to provide excellent customer support to all users of our web and mobile platforms.

At Curbio you will:

• Solve problems and provide scalable, timely and accurate responses to issues raised.
• Investigate and diagnose technical problems reported by customers.
• Troubleshoot issues related to our web and mobile application.
• Escalate complex issues to the appropriate teams for further investigation and resolution.
• Track and report critical issues (pending or resolved).
• Contribute FAQs and articles for knowledge base.
• Communicate customer feedback and suggestions for product improvements.
• Build and maintain strong relationships with customers by demonstrating empathy, professionalism, and effective communication.
• Be proficient in customer support tools and systems (e.g., ticketing systems, live chat software, status page management, etc.)
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to resolve complex technical issues or escalate problems when necessary.

Customer Support Representative:

We’re looking for a Support Specialist to join the journey as we enable millions of people around the world to reach, engage, and monetize their audience!

What You’ll do Here:
-Interact with Restream users via chat
-Execute on projects to improve the efficiency of our day-to-day operations
-Create and run initiatives to improve customer satisfaction
-Follow up with customers to upscale our plans
-Share knowledge with customers to improve overall awareness of the Restream platform
-Should be ready to work at weekend shifts

Customer Support Representative:

We’re looking for a Support Specialist to join the journey as we enable millions of people around the world to reach, engage, and monetize their audience!

What You’ll do Here:
-Interact with Restream users via chat
-Execute on projects to improve the efficiency of our day-to-day operations
-Create and run initiatives to improve customer satisfaction
-Follow up with customers to upscale our plans
-Share knowledge with customers to improve overall awareness of the Restream platform
-Should be ready to work at weekend shifts

Index / Intake Coordinator – Utilization Review:

Compensation: $16-17 per hour

EK Health is looking for our next team member with exceptional data entry and customer service skills! This is a great position for someone who loves to keep things organized, up to date and accurate. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case.

Responsibilities may include, but are not limited to:

• Scanning, Uploading, and labeling of case documents into the appropriate case files
• Separating and sorting of hard copy/soft copy medical files and documents
• Processing referrals with dedicated deadlines and sending reviews to our Health Care Professionals
• Collecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management application
• Heavy data entry