Customer Experience Advocate:

Compensation: $48,000 to $54,000 base plus significant equity regardless of location and a wfh stipend

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript.

This position is fully remote

Duties:

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email 
• Consistently embody the Postscript brand in all customer interactions  
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Customer Experience Advocate:

Compensation: $48,000 to $54,000 base plus significant equity regardless of location and a wfh stipend

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript.

This position is fully remote

Duties:

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email 
• Consistently embody the Postscript brand in all customer interactions  
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Cashiering Specialist:

Compensation: $14.25 – $17.00 hourly

Review daily incoming wires, automated clearing house (ACH), and bank reports; research and apply funds. Handle outgoing checks, wires, and electronic funds transfer (EFT).

Responsibilities:

• Reconcile payments to internal systems, banks, and Accounting.
• Assist in resolving items that are returned or unmatched.
• Process cash functions and report/monitor incoming wires.
• Maintain reports for Audit.

Call Monitor:

Position Overview:

The Call Monitor works with the Inside Loan Agent Division and assists by monitoring and analyzing calls and call data. The primary function of this position is to listen to calls and evaluate the quality of the call. By both using call monitoring software and Excel, the Call Monitor will provide feedback and guidance on areas of improvement. A successful Call Monitor will effectively prioritize work load and practice exceptional attention to detail.

Duties:

• Review calls for adherence to established rules, guidelines and acceptability.
• Provide feedback on areas of improvement to Sales Managers, Managers and Team Leads.
• Respond to Management requests for specific calls, call data or reports.
• Input data into computer system as it relates to information gathered for the call evaluation.
• Overtime may be required to meet business needs.
• Must be available to work shifts between 5am to 7pm, including weekends.
• Other duties may be assigned.

Processing Specialist II

Position Overview: 

This position will handle information regarding motor vehicle title and registration processes.  The Processing Specialist II is administratively adept and organized with handling files and maintaining documents.  This position is responsible for the proper titling of all new and used cars. Knowledge of state tax and title requirements for various states is essential. A strong attention to detail is required.  This position will also be responsible for all aspects of select clients, to include processing, invoicing, customer service, and other duties assigned.  Overtime may be required.   

Essential Responsibilities: 

• Maintaining knowledge of DMV laws and regulations as related to vehicle titles. 
• Ensure the company’s title and registration work complies with all applicable state regulations. 

• Prepare and verify necessary paperwork for submission to county tax office. 
• Resolve any customer complaints in a friendly, courteous manner. 
• Practice and promote teamwork at all times. 
• Daily processing of title and registration transactions. 
• Other duties as assigned by Office Manager 

Customer Experience Associate – Part Time (Remote)

Customer Experience Associate:

Part Time CX Associate We are looking for an experienced CX associate to join the Backdrop team in a part time role. You’ll use your excellent communication skills to ensure all customer concerns are quickly addressed and play an integral supportive role within an exciting fast paced young brand.

Customer Experience Associate – Part Time (Remote)

Customer Experience Associate:

Part Time CX Associate We are looking for an experienced CX associate to join the Backdrop team in a part time role. You’ll use your excellent communication skills to ensure all customer concerns are quickly addressed and play an integral supportive role within an exciting fast paced young brand.

Sr – Admin Appeals:

Compensation: $14.13-29.00 per hour

Essential Duties and Responsibilities:
– Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
– Perform other duties as may be assigned by management.
Minimum Requirements:
– High School diploma or equivalent  with 4+ years of experience, or Associate degree with 2+ years’ experience.
– May have additional training or education in area of specialization.
– Work on assignments that are moderately difficult, requiring judgement in resolving issues.
– Understand implications or work and make recommendations for solutions.
– Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

Sr – Admin Appeals:

Compensation: $14.13-29.00 per hour

Essential Duties and Responsibilities:
– Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
– Perform other duties as may be assigned by management.
Minimum Requirements:
– High School diploma or equivalent  with 4+ years of experience, or Associate degree with 2+ years’ experience.
– May have additional training or education in area of specialization.
– Work on assignments that are moderately difficult, requiring judgement in resolving issues.
– Understand implications or work and make recommendations for solutions.
– Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

Customer Support Specialist:

Compensation: $27/hour. 

You’re the perfect fit if you have exceptional written and verbal communication skills, with a focus on listening and asking the right questions; comfort communicating with customers via chat, email.

Duties:

• Serve as a first responder for inbound communication through our site
• Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge
• Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues 
• Follow site issues to resolution and customer satisfaction
• Proactively reach out to customers who show signs of user error 
• Identify processes that need to be improved and evolved
• Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features