Remote No Phone Work Opportunities for 09/15/2023

Sr – Admin Appeals:

Compensation: $14.13-29.00 per hour

Essential Duties and Responsibilities:
– Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
– Perform other duties as may be assigned by management.
Minimum Requirements:
– High School diploma or equivalent  with 4+ years of experience, or Associate degree with 2+ years’ experience.
– May have additional training or education in area of specialization.
– Work on assignments that are moderately difficult, requiring judgement in resolving issues.
– Understand implications or work and make recommendations for solutions.
– Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

Customer Support Representative:

Compensation: $18.00 to $20.00/hr

Position Summary: 
The Customer Support Representative will work in a customer service environment responding to inbound technical/ troubleshooting contacts, installation assistance, and general inquiries related to our caption service. This includes device setup, testing and account maintenance. 

What you will do:

• Inbound/Outbound phone contacts will be the primary delivery of work as well as inbound email, text and/or Chat services. 
• Respond to and manage inbound customer inquiries daily.
• Provide technical support to customers, perform root-cause analysis, and provide resolutions to service interruptions.
• Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services.
• Meet weekly/ monthly metrics related to service level, performance, and customer satisfaction.
• Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture.
• Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.

Government Services Associate  – (230000G4)

The Government Services Associate is responsible for supporting the Federal government contracts while adhering to contract obligations and performing administrative tasks.  This role includes, but not limited to, item management, tracking inventory, assisting with purchase orders, managing backup files, communicating internally with immediate team and other related departments.  

In this role you’ll:

• Ability to prioritize multiple job functions while maintaining and executing deliverables
• Ability to provide support to multiple team members and contracts daily
• Understand program requirements for each account and effectively communicate with the appropriate internal team
• Identify any discrepancies in inventory tracking and manage supporting documentation
• Being self-motivated and team-oriented will help in the success of this role
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Client Support Specialist II #1525:

Compensation: $48,500 – $68,400

The Client Support Specialist II serves as the primary point of contact for addressing customer inquiries and resolving issues. This role emphasizes effective communication, meticulous documentation, and collaboration with internal departments to ensure customer satisfaction. The Client Support Specialist II is responsible for providing product and service information, addressing inquiries, and employing established resolution methods, with the ability to escalate issues when necessary.

Responsibilities

· Coordinate with other internal departments to resolve issues and follow through with the client until completion.

· Use basic level direction and exercise discretion/decision-making authority as needed to resolve customer issues.

· Contribute to the development of support, delivery strategies, related processes, escalation procedures, and training initiatives.

· Provide detailed information about products and/or services, answer inquiries, and resolve problems and issues.

· Complete tasks supporting the implementation of established procedures.

· Ensuring inquiries are followed up on and provided a resolution.

Processing Specialist:

Compensation: $52,000 to $75,000

The Processing Specialist is a dynamic, high integrity individual with superior technical ability. They are an adaptable and innovative problem solver that enjoys being part of a highly collaborative, service-focused team. The Processing Specialist is responsible for championing best practices and participating in the development and continuous improvement while remaining accountable for the day-to-day fulfillment of duties and responsibilities.

What will this person do?

• Processes client data in adherence to provided technical specifications and industry best practices
• Create, prepare, and format load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity
• Adopt and master Lighthouse proprietary tools to perform the duties outlined in SOPs
• Assist in Relativity post-processing loading, quality control, and indexing (analytics)
• Perform ad-hoc data queries for reporting and data analysis as required independently work on job requests from a queue, as well as by assignment, to ensure that jobs progress with minimal delay
• Stage and validate all data to be processed from original evidence media
• Provide job status updates and escalate issues to project stakeholders, including detailed handoff instructions during shift/job transitions
• Perform thorough quality checks on client data and work product at multiple stages of document and data processing to minimize error and rework, assuring 100% compliance of data and deliverable to client specification
• Ability to solve problems and prioritize work in a fast-paced, deadline-driven environment
• Strong understanding of Microsoft Office / Office365 applications
• Meet or exceed departmental quality targets

Specialist, Claims Support:

Summary

The Specialist, Claims Supprt is responsible to review all new loans that require a claim submission to HUD. This includes all FHA claim types; Liquidation conveyance claims Part A and B, as well as CWCOT (Claims without Conveyance of Title), and all Loss Mitigation claims including PFS (Pre-Foreclosure Sale) Claims, Deed in Lieu,  Partial Claims, SFB (Special Forbearance) claims, Loan Modification incentive claims and HAMP claims.

The Claims Support (Supprt) Specialist position will be responsible for the validation of eligibility for a claim through FHA Connection, verification of executed documents, obtaining necessary documentation required for a claims package and any other claim preparation step deemed necessary.

This individual will have additional responsibilities that include, but may not be limited to, monitoring for receipt of claim funds and EDI errors and monitoring the partial claim back end process to ensure timely recordation and submission of original documents to HUD.  It is essential these functions are handled timely to ensure they are completed within established HUD requirements.

Intake Associate-Myriad Womens Health-Remote:

Shift:  Wed-Sun 10:00 a.m.-6:30 p.m. Pacific Daylight Time/Pacific Standard Time

INTERACTIONS/RESPONSIBILITIES

-Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy 

-Collaborate with other teams (Customer Success, EMR, Accessioning) to ensure correct order handling 

-Be the bridge between the laboratory and Customer Success for a seamless customer experience 

-Support in the recognition and development of process efficiencies 

-Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers  

-Participate in projects that extend beyond your day-to-day responsibilities, to stretch you to think outside the box and explore new aspects of Myriad Women’s Health 

-Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done as needed 

Community Management Intern:

Compensation: $17.00 per hour

Applause provides quality assurance solutions to brands around the world, powered by our global community of freelance testers on uTest (our community site). Applause’s Community Management team helps drive our business by keeping our growing community of freelance testers engaged, and they are seeking an enthusiastic and creative intern who is passionate about digital communications.

If you are an operational-focused student looking to learn how to utilize community support, marketing strategies, and operational data points to impact a business, this role may be for you! This is a paid internship opportunity for up to 29 hours a week, for a minimum of 6 months.

Responsibilities:

• Assist in providing support to our community of over 1,000,000 freelance software testers from 240 countries and territories around the world
• Interact with our worldwide community of freelance software testers within our own uTest Community site
• Help support our Community Managers, and larger Community Team, by performing data pulls from both internal and external sources
• Execute ad hoc tasks with the purpose of increasing uTest and Applause visibility within the testing and digital experience communities
• Assist in content-creation and contest management for our community

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