Hello No Phone WFH Family! Here are your work from home jobs of the day!
Let’s get into the jobs of the day:
Provider Customer Service Call and Chat Representative:
The Provider Customer Services Call and Chat Representative will be supporting providers that care for our members. They are responsible for providing responses to questions that may include Benefits and eligibility, Billing and payments, Clinical Authorizations, EOB, and Behavioral health either by phone call or concurrent chat.
Primary Responsibilities:
- Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Service Providers in a multi – channel environment including call, concurrent chat, as required
- Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
- Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
- Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls / messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
Account Coordinator – Small Group Benefits:
Compensation: $20 to $26 per hour
Responsible for supporting producers and account managers in processing new business, renewing existing business, and day-to-day account services for clients. Serves as an advocate for clients and their employees through positive relationships with carriers and continuous education.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides administrative support and customer service.
• Creates census files for proposals and renewing business.
• Processes individual and group applications.
• Composes general correspondence with clients and carriers.
• Interacts with clients to respond to inquiries concerning service accounts.
• Maintains a professional relationship with clients and carrier representatives through exceptional customer service.
• Coordinates appropriate resources to address the client’s management needs.
What you will do
- This role is a blend of customer support/success (50/50) with a goal of transitioning to a 100% customer success/client management role
- Resolve customer support tickets from consumer customers, as well as manage relationships with premium support segment/Enterprise Customers
- Engage with customers across phone, video, email and other channels as required
- The position requires working during U.S. business hours
Fraud & Identity Specialist (Contract):
Compensation: $23 per hour
The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.
This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. Duties:
- Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
- Maintain a queue of inbound customer appeals with time management and prioritization skills
- Recognize and present opportunities to improve and drive tasks to full resolution
- Complete live/ historical data reviews with a detail-oriented approach
- Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
Compensation: $18.27/hr
The Verification Specialist is responsible for initiating communication between the company and outside entities to verify credit of the buyers of the assets. The individual is responsible for electronic and telephonic outreach to outside entities, record information provided by outside entities, review documents for accuracy and completeness, and upload documents into the electronic document repository.
Essential Functions
- Resourceful and Internet savvy with the ability to perform internet research independently
- Held to production environment quota for daily performance and completions
- Professional, courteous, and customer service oriented
- Act as liaison between Covius Mortgage Solutions’ clients and creditors
- Ability to communicate effectively using the telephone and email as primary sources of contact
- Ability to work in a high volume, fast-paced, and time sensitive environment
- Ability to input data efficiently and accurately
- Strong analytical and problem-solving skills
- Ability to effectively multi-task and be detailed oriented
Executive Assistant – Sales & Marketing:
Compensation: $74,000 – $119,900
Benefits: Unlimited Paid Time Off, Work from anywhere in Canada and USA,
Health and Dental benefits, Up to $1500 towards IT set up for your home,
Up to 2% matching RRSP / 401K, Learning and Development opportunities
Up to $50 towards Internet/Cell phone service
As the Executive Assistant to the Sales & Marketing teams, you’ll provide essential administrative support, ensuring operational excellence for the Go To Market (GTM) leadership. You will play a key role in enhancing productivity by managing calendars, organizing meetings, maintaining data accuracy, and facilitating seamless communication between teams. Your ability to streamline processes and manage high-level projects will be critical to driving success.
Compensation: $65K – $70K plus a bonus
The Agent Experience Associate on the Support Team serves as an intermediary and collaborator between agents and other specialty departments and teams.
- Answers questions that are submitted to the support team by Real Estate Agents
- Work collectively with other Agent Experience Associates to timely answer all other tickets and emails that are received by real estate agents and help the agents achieve positive business outcomes via software and services offered by Real
- Escalate tickets to other departments such as Onboarding, Marketing, MLS, and Developers as necessary
- Conduct remote (Zoom/Google Meet) product and program training and meetings with agents as needed
- Work proactively to identify agent needs and work with team and manager to develop solutions to continuously improve the agent’s experience when interacting with the Real platform and app
Compensation: $16-18 per hour
Dispatchers report directly to the After-Hours IT Service Coordinator Team Lead and act as “eyes on the boards” to review, update, assign, and escalate issues that are submitted to our Service Desk outside normal business hours. Our Dispatchers regularly interface with our on-call engineers and the on-call manager to ensure that escalated, high priority client issues are well on their way to resolution before the start of the next business day.
After-Hours Ticket Management:
- Be available and logged into the Managed Services support queues and required tools
• Be the first point of contact for incoming issues and triage using our standard processes
• Ensure SLAs are being met on open tickets and escalate as required
• Follow New Call Process to:- Answer Service Desk calls and emails via New Call Board
- Gather required information to identify pertinent ticket details
- Gather urgency and impact
- Create ticket
- Reference our Ticket Processing Guide to assign and escalate
- Communicate next steps to the client based on urgency
Compensation: $16.97 per hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Attending to all customer queries, concerns, and comments posted to the company’s social media platforms.
? Liaising with supervisors, managers, and the member care team to meet and exceed customer expectations.
? Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
? Working with the member care team to develop comprehensive social media strategies.
? Maintaining a working knowledge of company products to effectively communicate with customers.
? Attending social media-related meetings as required to represent the company.
? Creating and maintaining strong relationships with company partners and external stakeholders.
? Staying informed on social media trends, innovations, and changes.
Compensation: $51,800 – $71,200 per year
This position will support executive Leaders and several members of their teams.
Supports VP & AVP with the following:
- Manages outlook calendar
- Coordinates internal and external meetings which may involve scheduling meeting times and ensuring that various meeting amenities are available
- Answers telephones, screens calls, and takes messages so callers/visitors are attended to promptly, courteously, and accurately
- Manage travel arrangements
- Transcribes, types, formats, and proofreads a variety of material (e.g., correspondence, invoices, contracts, agendas, meeting minutes, reports, speeches, and presentations) using word processing, presentation, graphics, and spreadsheet software
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