Remote No Phone Work Opportunities for 07/01/2023

Compensation: $15-$20 per hour
As an Engagement Associate, you’ll be responsible for providing Enterprise grade customer support to Business customers via Email and Live Chat.
Responsibilities:
- Own individual customer resolutions from start to finish in Zendesk (email tickets) and Intercom (live chat) by… sharing your expert knowledge of the Client’s Business product suite evaluating, troubleshooting, and resolving technical, product, and account issues responding quickly and providing timely updates to minimize customer anxiety communicating clearly, succinctly, and empathetically in writing and by phone advocating with internal stakeholders to ensure quick and complete resolutions managing multiple outstanding issues simultaneously without missing a beat.
- Meet/exceed efficiency and customer satisfaction KPIs Document and provide context behind recurring customer and internal stakeholders questions/issues in order to improve product and program quality.
- Teach and learn from your peers and colleagues to maximize everyone’s contribution.
- Work the AM shift to provide coverage to our east coast customers starting at 7AM EST.