Customer Service Associate:

The salary range for this role is $55,000-$65,000, plus equity

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base

Customer Service Associate:

The salary range for this role is $55,000-$65,000, plus equity

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base

Customer Service Associate:

What will you do?
-Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
-Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
-Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
-Help share user insights and trends to all areas of the business, including product, marketing, and operations
-Contribute to making sports wagering more exciting for our rapidly growing user base

Executive Administrative Assistant Role:

Responsibilities:

Executive Support:

-Provide comprehensive administrative support to the executive team, ensuring their calendars are effectively managed and optimized.

-Proactively schedule and prioritize appointments, meetings, and travel arrangements, considering the executives’ preferences and commitments.

Administrative Support:

-Perform various administrative tasks, including managing correspondence, answering phone calls, and handling inquiries.

-Maintain office supplies and equipment, ensuring efficient and organized operations.

Customer Success Associate:

Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role. 

What you’ll do as a Customer Success Associate: 

• Provide exceptional customer service through demonstrating product knowledge
• Effectively communicate with our users across several channels – email, chat, and social media
• Promote Sleeper through your conflict resolution abilities and effective communication skills 
• Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions

Internet Ads Evaluator_US:

What does the work involve?

In this opportunity you will be reviewing online advertisements in order to improve their content, quality and layout. You will be required to provide feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used.

Another aspect of this opportunity will involve reviewing the language used in advertisements by examining grammar, tone and cultural relevance.

Through this work you will be making a valuable contribution to the quality of online advertisements in the United States.

Working on this project will require you to go through a standard recruitment process (including passing an open book assessment). This is a long-term project and your work will be subject to quality assurance checks.

Remote Medical Records Coordinator:

16 USD – 19 USD/Hour

Responsibilities:

• Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing. •
• Validates requests and authorizations for release of medical information according to established procedures. •
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). •
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. •
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. •
• Maintains a neat, clean, and professional personal appearance and observes the dress code established. •
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. •
• Maintains working knowledge of the existing state laws and fee structure •
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs

Administrative Assistant, Marketing:

ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations:

-Perform day-to-day administration of clerical tasks supporting multiple Marketing team members
-Provide review and feedback via proof-read, and review of various marketing content for accuracy, positioning and copy correctness
-Provide administrative and project support for a variety of marketing programs
-Conduct research and create presentations using PowerPoint/Adobe Suite
-Acts as an administrative partner to Marketing Strategy team, assisting in the implementation, facilitation, optimization, and tracking task fulfilment
-Support organization of Marketing internal communications calendar for multiple stakeholders
-Prioritized and respond to emails and phone calls, providing information to questions and requests
-Evaluate data and create reports on key metrics to monitor campaign efficiency and analyze trends using Excel
-Handle sensitive information in a confidential manner
-Manage multiple project calendars and contribute to the team effort by accomplishing related tasks as needed; staff appointments, schedule meetings and conference calls, and organize travel arrangements for team/supervisor/manager

Data Entry Specialist:

POSITION SUMMARY:

Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.

PRIMARY DUTIES AND RESPONSIBILITIES:

-Maintains effective systems to support the timely release of accurate information to diverse clients.
-Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents.
-Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
-Responsible for payer research and territory assignment management.
-Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
-Maintains and promotes a positive and professional working relationship with associates and management.

Customer Support Representative:

Compensation: $48k – $52k

You Will:

• Provide email, chat and SMS support to Customers, Luggers & Retailers
• Achieve world-class customer satisfaction ratings
• Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders
• Operate in a highly autonomous environment which empowers you to make decisions
• Contribute to high impact projects
• Strategically think about operational improvements and efficiencies

You Have:

-Strong communication/writing skills
-At least 1 year of professional work experience
-A friendly and customer service oriented demeanor
-Comfortable multi-tasking in a fast-paced work environment and problem-solving quick on your feet.
-A drive to consistently deliver results and exceed expectations.