Remote No Phone Work Opportunities for 10/25/2023

The Fraud Mitigation Specialist will perform a variety of daily duties that help mitigate potential losses to the credit union through the use of control and activity reports to identify suspicious and/or potentially fraudulent transactions performed against the credit union.

Responsibilities:

• Review daily transactions and activity reports to identify possible losses that the credit union could incur and acts to secure funds within member accounts to minimize losses
• Communicate actions taken with Member Service Department and/or members as necessary or required by CU and Fed regulations
• Perform certain quality control checks on new membership documentation and approvals to identify fraudulent account openings and/or identity theft scenarios

Compensation: $24-$28 an hour with regular pay raises throughout your tenure & Technology stipend

You will be responsible for providing administrative and member support for our continuing education (CE) program, coordination of live virtual event programming, and moderation assistance in our online member forum. This position is part of Alma’s Community team and will work closely with members of the team to enable the delivery of meaningful continuing education opportunities for our providers. This role reports to the Senior Manager of Educational Programming.

What you’ll do:

• You will provide administrative support for our continuing education (CE) program, which includes, but is not limited to: managing our CE platform, managing certificate issuance and attendance verification and adding and updating content in our CE library. 
• You will maintain accurate records of continuing education programming and accreditation.
• You will be the first point of contact for internal and external inquiries related to our continuing education program, escalating as appropriate.
• You will coordinate live event programming through attendance tracking, event hosting, and pre/post event logistics. 
• You will serve as a moderator for our online member community.  
• You will partner with others on the Community team on ad-hoc projects.
• You will identify opportunities to improve process workflow efficiency, propose solutions, and accurately execute.
• You will assist with monthly reporting, dashboards, and audits.

This role will provide support in the review, negotiation, and management of commercial contracts, including customer and vendor contracts, and maintain our internal repository of contracts. This is a fast-paced, collegial team looking for someone who can excel at independent direction and time management while being a collaborative and open communicator. This individual shall be the liaison between the customer and Renaissance Contracts Department to ensure compliance throughout various departments and mitigate company risks while meeting the needs of customers.

Contracts Functions & Responsibilities (primary focus):
Monitor contracts inbox and assign messages to team members or send standard responses

• Handle signatures requests, file fully executed contract documents (Data Privacy Agreements, Contract Agreement, Vendor Agreements, NDA’s etc.)
• Clean and follow up on Contract Agreement records in Client Relationship Management software
• Handle Certificate of Insurance Requests
• Assists with the intake and review process for data privacy agreements and research agreements in partnership with the Contracts department
• Coordinates and assists with meeting scheduling for team members as directed by Lead Counsel
• Assissts with executive meeting material development as need
• Prepares internal and external corporate documents for team member and industry partners
• Coordinates executive communications, including taking calls and responding to emails on team’s behalf

To analyze complex or technically difficult workers’ compensation claims to determine benefits due; to work with high exposure claims involving litigation and rehabilitation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; and to identify subrogation of claims and negotiate settlements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Analyzes and processes complex or technically difficult workers’ compensation claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.
• Negotiates settlement of claims within designated authority.
• Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim.
• Calculates and pays benefits due; approves and makes timely claim payments and adjustments; and settles clams within designated authority level.
• Prepares necessary state fillings within statutory limits.
• Manages the litigation process; ensures timely and cost effective claims resolution.
• Coordinates vendor referrals for additional investigation and/or litigation management.
• Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients.

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