Remote No Phone Work Opportunities for 08/31/2023

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Mental Wellness Coach for Kids & Teens:

Compensation: $15/hr

Coaching is offered Monday – Friday, from 8 AM – 10 PM across all US time zones. Coaches select shifts that are 1-3 hours long and coach up to 10 per month based on student needs.

Work Requirements:

• Must complete and pass a rigorous background check
• Reliable laptop or computer (no tablets or cell phones)
• Must be able to effectively navigate and communicate using the provided platforms
• Fast, reliable internet (minimum of 50 mbps download speed) and a computer (no tablet or phones)
• A quiet, distraction-free place to work
• Must be a United States resident to apply, and must reside in the US your entire time with Clayful

Customer Support Representative:

 We are looking for curious, data-driven, results-oriented teammates who want to make a lasting impact on the live streaming ecosystem. 

Duties:

• Interact with Restream users via chat
• Execute on projects to improve the efficiency of our day-to-day operations
• Create and run initiatives to improve customer satisfaction
• Follow up with customers to upscale our plans
• Share knowledge with customers to improve overall awareness of the Restream platform
• Should be ready to work at weekend shifts

Omni Channel Contact Center Agent:

Compensation: $29,000.00-$35,000.00 annually, PLUS annual bonus of 5% of base pay

This is an exciting remote opportunity. The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country. Our call center operates 24 hours a day, 7 days a week,  due to this the shift schedules will vary.  This position is responsible for assisting customers with:

• Finding and purchasing Vyve products and services,
• Billing inquiries and processing payments, and
• Troubleshooting basic technical issues they have with their phone, internet or cable services.

A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs.

Responsibilities:

• Supports customers via Social Media
  • Facebook, Twitter & Google Reviews
• Provides customer support via Live Chat and SMS Texts
  • Billing, Technical, Upgrades, Escalations, General Inquiries
• Supports customers via Email
  • Billing, Technical, Escalations, Sales, Upgrades, Outages
  • Website Inquiries-Submissions
  • Outbound calls as needed for resolution
• Researches and responds to customer escalations through various channels
• Able to partner and work with other departments on escalations/resolutions
• Able to work in a team environment and self-direct
• Works with moderate supervision/guidance

Seasonal Full-Time Customer Care Associate

BaubleBar’s award-winning customer care team is looking for multiple seasonal full-time associates to be the perfect addition to our seriously amazing team. We’re looking for someone with a love for helping people and innate ability to “roll with the punches”. Friends say you can handle any challenge with a smile. 

Duties:

• Quickly and efficiently answer customers via email, text, and live chat
• Listen empathetically to customer feedback and use it to improve our site and processes where possible
• Act as the eyes and ears of the website – in the words of the MTA, “If you see something, say something!” You’ll troubleshoot user experiences on BaubleBar.com and be the first to flag customer-facing issues on our site
• Work collaboratively with our Operations, Marketing and Sourcing teams to solve broader site, inventory, and processing issues
• Provide 40 hours per week of Customer support during days, evenings, and rotating weekend hours after the initial training period
• This role will be remote
• You will be required to work overnight, evenings, and weekends, and at least four (4) shifts during peak between 11/23 – 11/28
• Temporary role will last approximately 12-18 weeks. Multiple training classes with varying start dates throughout mid-September – mid-October

Clinical Crisis Counselor (Part-Time):

Salary: $41000 – $46000

All of the shifts are evenings, weekends and overnights (swing shifts). 

Duties/Responsibilities:

• Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to chat/text visitors who are in emotional distress.
• Conduct assessments in accordance with program policies & procedures.
• Utilize resource referral databases to provide information and referral assistance to chat/text visitors seeking mental health and substance abuse services.
• Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
• Participation in at least two Lifeline continuing education webinars per fiscal year
• Manage interactions to ensure the appropriate level of support is provided in an efficient manner.
• Adhere to policies & procedures for each service offered.
• Accurately and efficiently document client interactions.
• Meet or exceed established key performance indicator goals.
• Utilize SMS texting, and/or web chat to interact with clients. 
• Other duties as assigned.

DDH Peer Supporter (Part Time Outreach and Engagement) 

Compensation: $21.42 – $24.73

Part-Time (28 hours/week), Tuesday-Friday from 8AM to 4 PM OR Monday to Thursday from 2PM to 10PM ET

DDH Peer Supporters provide structured peer support and moderation within a designated “DDH Online Peer Support Community” (DDH OPSC) offered via Facebook Groups.

Peer supporters selected for this position will be dedicated to Survivors of Mass Violence (survivors, responders, and/or victims’ loved ones from any mass shooting or act of terrorism).

Duties/Responsibilities for Direct Peer Support:

• Monitor member posts and comments, and responding to OPSC members seeking support, information, and/or resources via special, individual DDH Peer Supporter Facebook accounts used by Peers only during their shifts and only for work within Survivors of Mass Violence DDH OPSCs;
• Follow up, when appropriate, to previous member posts to check in with members who may need ongoing peer support;
• Respond to members who may be suicidal, or threatening harm to self or others by assisting in connecting the member to a DDH crisis counselor in real time;
• Engage in appropriate “conversation starters” with members, choosing relevant topics related to the OPSC, and also including but not limited to topics related to survivor wellness, self-care, coping, etc.;
• Identify and sharing community-based resources including from Vibrant, SAMHSA, the DDH, 988, resources from trusted key stakeholder partner organizations, etc.; 
• Complete an activity log after each shift for regular reporting;
• Complete mandatory trainings upon hire in Peer Support Spaces and Growing Through 

Cash Application Analyst – Remote:

Job Summary: The Cash Application Analyst is responsible for applying customer payments to open receivables balances, creating deductions, on account transactions, and daily/monthly cash reconciliation to ensure accuracy.

Primary Responsibilities:

• Access bank, customer web sites, and e-mail to obtain customer cash remittance details
• Post & transact cash application in Accounts Receivable (AR) ERP system
• Operate in a high deduction Consumer Packaged Goods industry
• Identify payment deductions appropriately and/or identify payments for accurate posting
• Classify deductions, with reason codes, and create residual items on customer accounts
• Coordinate repayment clearing/processing with AR Collections and Deduction Analysts to reconcile
  transactions
• Reconcile daily and monthly cash receipt registers
• Upload trade deduction remittances into Trade Promotion Management system
• Projects and other duties as assigned including ad hoc report generation and analysis

Payment Poster:

United Digestives Payment Poster is responsible for entering accurate and appropriate payments for healthcare services rendered.

Duties include but are not limited to:

• Accesses direct deposits via on-line banking software to verify payments deposited prior to posting
• Posts and reconciles payments and adjustments received in an 835 electronic format and from bank reports daily
• Reconciles daily and monthly cash posted in the system to the cash deposited in the bank and completes corrections as necessary
• Data enters status and payor payment reason codes if applicable from payor Explanation of Benefits (EOBs) and remittances
• Researches and resolves account balance discrepancies or edits and takes appropriate corrective action, assuring data is accurate and submitted in accordance with processing deadlines
• Posts all payments and adjustments to the appropriate accounts, maintaining the highest of quality for each transaction processed
• Contacts insurance companies on questionable or missing EOBs
• Works and resolves both insurance and patient credit balances
• Transfers balances to self-pay or secondary insurances
• Researches and clears unapplied payments
• Additional duties and responsibilities as assigned

Fraud Review Specialist:

Compensation: $20 – $20 an hour

Responsible for Processing chargeback disputes and manually reviewing orders that have been declined for fraud by our fraud provider. They will review for False Positive identifications of Fraud and assist those Fans to purchase tickets. This agent will communicate with Fan Happiness, Ticketing Ops, and other departments to facilitate ticket purchases. This agent will also communicate with our fans when a unrecognized transaction is escalated.

Duties:

• Resolve ticket purchasing issues as related to Fraud.
• Identify causes of wrongful cancellations or other undesirable situations for our Fans
• Document actions, processes, and policies around fraud detection and ticket procurement.
• Provide information to the dispute team to successfully resolve ticketing issues.

Product Support Specialist:

Compensation: $48,000 – $55,000

As a Product Support Specialist, you are the first line of defense for ensuring our users have a great experience with Foureyes, and both our customers and our internal teams are set up for success.

As a Product Support Specialist, you’ll be responsible for:

• Helping Clients: You’ll be the first line of defense when our customers think something is going wrong, keeping the situation calm and exhibiting excellent analytical instinct and troubleshooting skills in a single breath.
• Leveraging Technology: Your role with technology will include expert mastery of Foureyes (obviously), and extend to support key infrastructure tech including Salesforce and Intercom among others.
• Identifying Solutions: You’ll hear challenges articulated by customers and other members of the product support team, and you’ll make recommendations to make life better.
• Account Setup: The product support team is responsible for creating all Foureyes accounts that enroll in our products, and ensuring that their setup is correct and optimal for their needs
• Managing Ticketing Process: You’ll be responsible for the escalation process, as well as tracking and reporting performance metrics in alignment with department goals, including SLA’s like ticket response times, ticket loads, and customer satisfaction.
• Fielding Questions: You are a key resource for the organization as it relates to all things Foureyes. You are a resource for our customers and our internal stakeholders who may need technical support or an extra set of eyes on an issue.
• General Maintenance: Our products need support too to keep running smoothly and effectively. You will be responsible for managing reports and systems that will indicate action items needed for our clients and products to stay happy.

Required Skills:

Customer Communication:

• Tailors vocabulary and writing style based on the audience
• Avoids text that is either too simple or too complex
• Effectively structures written arguments and messages
• Organizes information so it is easy to understand and follow
• Includes appropriate information to justify arguments
• Writes clearly and succinctly
• Limits text to information that is relevant to making key points

Louisville, KY AREA RESIDENTS:

Social Media Engagement & Customer Care Agent:

Compensation: $16.45/hr + Incentives.

Social Media Engagement & Customer Care agents are the front-line representatives of GE Appliances to the general public, whether current owners or potential owners of our family of brands. The agents engage consumers on all social properties, providing pre-purchase guidance, post-purchase use and care support, and social channel engagement.

The agents support and problem solve through various means including on branded social properties, ratings and reviews, shopper questions, direct message, and email. Positive interactions in these channels are significant drivers of brand loyalty.

Duties:

• Professionally respond to and resolve consumer inquiries across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic troubleshooting, use & care information, and complaints.
• Follow brand voice guidelines when responding quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube, Tik Tok, and other platforms.
• Resolve consumer questions and respond to ratings and reviews of our products on our owned website properties as well as key dealer partner retail sites. 
• Become proficient in using internal platforms and resources that consumer inquiries such as Sprinklr, Salesforce Service Cloud, Big Commerce, BazaarVoice, branded websites and other legacy systems as required.  
• Follow protocol and adhere to guidelines.
• Able to good judgement when evaluating consumer escalations that could lead to negative viral awareness.
• Achieve and maintain fully satisfactory performance:  quality, productivity/efficiency, attendance, & punctuality.

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