Care Support Representative

Compensation:  $20.00-$22.00

As a Care Support Coordinator at Maven, you will: 

• Be a first point of contact and deliver exemplary service to our members and providers primarily through email and in-app messaging via Zendesk
• Share information about Maven with our members – everything from product functionality to the range of our provider services and beyond
• Provide personalized appointment booking support
• Provide first-line technical support and escalate technical issues as appropriate
• Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
• Keep clear and thorough documentation of your work
• Collaborate as a team with the Care Advocates at Maven who are responsible for member case management 
• Relay member insights to management to improve product development, team processes, and workflows
• Other duties as assigned

Social Media Customer Service Representative:

Responsibilities: 

• Monitor and respond to incoming messages across various social media platforms (e.g., Facebook, Twitter, Instagram) in a timely and professional manner. 
• Engage customers in a professional and empathetic manner, addressing their inquiries and feedback effectively. 
• Resolve customer issues by providing appropriate solutions, troubleshooting steps, and escalation when necessary. 
• Contribute to the development of social media response templates, FAQs, and resources to streamline customer support processes. 
• Maintain a thorough understanding of our products, services, promotions, and company policies to deliver accurate information to customers. 
• Proactively identify trends and common issues from social media interactions, providing insights to improve our products, services, and customer experience. 

Operations Data Entry Specialist:

Compensation: $20 per hour

We are looking for an Operations Data Entry Specialist to join our team and assist with all aspects of order processing, from receiving and reviewing customer orders to processing them through our system, generating order confirmations and invoices, communicating with customers to resolve any order issues, and tracking orders to ensure timely delivery.

Responsibilities:

• Receive and review customer orders from web platform and sales team
• Verify order accuracy and completeness
• Process orders through our order processing system
• Generate order confirmations and invoices
• Communicate and support customers to resolve order and fulfillment issues
• Track orders and ensure timely delivery

(REMOTE) DATA ENTRY POSITION:

Compensation: $14.50 PER HR.

Responsibilities:

• Receives, processes, and ensures document classification are completed and transmitted to clients.
• May require outbound correspondence from the client to be processed.
• Receives documents from both electronic and hard copy forms for processing.
• Sorts, images, documents, files, and archives by form type.
• Identifies documents and their purpose; creating a database of information.
• Classifies documents based on contract requirements.
• Captures information based on client requirements.
• Verifies data from automated data extraction tools.
• Ensures transmission of processed data to the appropriate next level.
• Performs other duties as assigned.
• Complies with all policies and standards.

ADMINISTRATIVE ASSISTANT- CYBERSECURITY (REMOTE):

Compensation: $60,000 – $120,000 salary

This position will provide specialized administrative support to Vice President and department. They will perform a broad range of administrative duties to support the daily business operation including planning and scheduling meetings, managing customer inquiries, reviewing documents and planning events.

Key Responsibilities:

• Administrative Duties: Manages Officer calendar, processes expenses, handles correspondence, including typing and drafting emails, memos, and presentations. Compiles information for weekly, monthly, quarterly, and yearly reports. Manages the department budget.
• Project Coordination: Attends conference calls and meetings to note action items and creates and manages follow-up with appropriate parties. Organizes, prioritizes and coordinates multiple internal and external work activities with the ability to meet deadlines.
• Event Planning: Coordinates and executes internal and external events; including securing locations, handling logistics, meeting set up and catering as needed.
• Travel Planning: Arranges travel and all accommodations for both domestic and international travel including but not limited to: Passport/visa requirement if necessary, booking flights, hotel, local transportation and provide comprehensive and detailed itineraries. May on occasion arrange travel for leader’s direct reports or internal/external business partners.

Correspondence Clerk:

The A/R Support Clerk will support the Cash Control area and other areas that may be needed from time to time. This job has a location, but its LinkedIn posting says its remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Process credit card payments from insurance companies for multiple accounts. Reconcile and batch credit card payments for funding. Process and record multiple deposits for multiple accounts.  Reconcile and batch deposits for posting. Order and ship bank supplies for offices and internal departments. Contact insurance companies for documentation Research credit card transactions and determine why a transaction failed.

Customer Experience Advocate:

Compensation: $48,000 to $54,000 base plus significant equity regardless of location and a wfh stipend

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript.

This position is fully remote

Duties:

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email 
• Consistently embody the Postscript brand in all customer interactions  
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Customer Experience Advocate:

Compensation: $48,000 to $54,000 base plus significant equity regardless of location and a wfh stipend

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript.

This position is fully remote

Duties:

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email 
• Consistently embody the Postscript brand in all customer interactions  
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Cashiering Specialist:

Compensation: $14.25 – $17.00 hourly

Review daily incoming wires, automated clearing house (ACH), and bank reports; research and apply funds. Handle outgoing checks, wires, and electronic funds transfer (EFT).

Responsibilities:

• Reconcile payments to internal systems, banks, and Accounting.
• Assist in resolving items that are returned or unmatched.
• Process cash functions and report/monitor incoming wires.
• Maintain reports for Audit.

Call Monitor:

Position Overview:

The Call Monitor works with the Inside Loan Agent Division and assists by monitoring and analyzing calls and call data. The primary function of this position is to listen to calls and evaluate the quality of the call. By both using call monitoring software and Excel, the Call Monitor will provide feedback and guidance on areas of improvement. A successful Call Monitor will effectively prioritize work load and practice exceptional attention to detail.

Duties:

• Review calls for adherence to established rules, guidelines and acceptability.
• Provide feedback on areas of improvement to Sales Managers, Managers and Team Leads.
• Respond to Management requests for specific calls, call data or reports.
• Input data into computer system as it relates to information gathered for the call evaluation.
• Overtime may be required to meet business needs.
• Must be available to work shifts between 5am to 7pm, including weekends.
• Other duties may be assigned.