Support Specialist:

Compensation for this position ranges from $16.50 to $17.50 USD/hr

Cisive is seeking an experienced Support Specialist to join our Government Solutions team consisting of talented technicians and specialists.

Essential Job Duties:

-Serve as the first point of escalation for clients on case level and account issues
-Responsible for internal/external client support including but not limited to report research and analysis, timely delivery of information requests, ensuring terms of Service Level Agreements are met and management of Service Center tickets including entering, updating and closing
-Prepare, analyze, and determine trends for monthly account reviews
-Ensure client fact sheets are kept current and relevant
-Escalate issues/questions to the next appropriate level
-Respond appropriately to all client concerns and inquiries, ensuring results and detailed action plans of any corrective actions are communicated
-Communicate compliance and program notifications via email to all clients
-Produce SalesForce tickets

Data Entry Specialist:

Summary:

In this data entry position, the responsible individual must be able to manage product data, pricing, and associated collateral in the Price Book Service proprietary database. The position will report to the BTS Manager of Software Development.

Duties:

-Maintain database of product catalog items, pricing and collateral.
-Work closely with the BTS software development teams to prioritize work projects.
-Establish working relationships with various manufacturers both within and outside of ASSA ABLOY to ensure accurate and timely product data.
-Analyze/investigate and, where necessary, correct discrepancies in product data.
-Assist Product support in researching answers to customer questions.
-Support the organization-wide standards and best practices.

Claims Representative – Remote:

Delivers straightforward administrative and/or other basic business services in Claims. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Settles claims with claimants in accordance with policy provisions.

Compares claim application and/or provider statement with policy file and other records to evaluate completeness and validity of claim. Interacts with agents and claimants by mail or phone to correct claim form errors or omissions and to investigate questionable entries. Issues tend to be routine in nature. Good knowledge and understanding of Claims and business/operating processes and procedures. Works to clearly defined procedures under close supervision.

Responsibilities:

-Review claim submissions to confirm required documents have been received, verify medical codes, eligibility, other insurance, authorizations, and account benefit plans.

-Follows established policies and procedures to pay, pend for additional information, or deny claims.

-Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve.

-Follow processes and work independently to meet or exceed Key Performance Indicators (KPI)

-Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1×1 or check-ins, using a variety of virtual tools, i.e. Outlook email, Skype for Business, Cisco Web-Ex or other similar applications.

-Maintains a high level of accuracy in all duties performed.

Legal Admin Assistant:

The Legal Department Clerk/Administrative Assistant reports directly to the Senior Paralegal and is responsible for performing a variety of tasks in support of attorneys and paralegals in SSB’s Legal Department.

Duties:

• Manage invoice payment process, including coding invoices.
• Utilize electronic invoice management system
• Maintain invoice tracking spreadsheet in Excel
• Manage Invoice E-Filing
• Interact with vendors and corporate accounting department to manage A/P issues as needed
• Set up new vendors in Profisee
• Manage Invoice payment status matters in OnBase and OHM
• Manage paper invoices as needed
• Manage wire payments as needed
• Add account numbers to OnBase as needed
• Manage quarterly chargebacks to licensee