Senior Chat Sales Representative:

As we grow the chat sales team, we are looking for someone interested in managing a team, optimizing scripts and conversion funnels post-chat, and owning the entire chat function of the business.

? In this role, you will…
? Rapidly and effectively respond to live chats, showcasing your exceptional communication skills.

? Educate customers about our wide range of products and services, ensuring a positive and enlightening interaction.

? Guide customers through their online purchase journey, assisting them in selecting the perfect products tailored to their needs.

? Work with sales and marketing leadership to identify opportunities to increase the volume and conversion rate of live chat

? Train future members of the chat team, and help them ramp and stay at quota

Part-Time Customer Service Representative:

We are seeking a Part-Time Customer Service Representative with availability between Wednesday, Thursday, and Sunday evenings between, 6 pm ET and 12 am ET. This role has the possibility for more evenings, up to 25 hours per week, and the target compensation for this role is $12/hr or state minimum wage, should the state minimum wage be higher than $12/hr. 

Responsibilities: 

• Live Customer Support for contest entrants via email and live chat feature
• Handling support requests and escalating them to the appropriate parties 
• Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more. 
• Assist product managers and internal team with document preparation

Donor Data Coordinator:

Responsible for receipt, organization, and maintenance of incoming paperwork including donor and recovery information records from Recovery Partners while reviewing for regulatory compliance. Input all donor information contained within the chart into the donor recovery information database before the case is forwarded to the Case Manager. Perform non-clinical review of donor chart including identification of required corrections for discrepancies and/ or omissions that impact donor eligibility.

Review necessary reports while communicating information with Recovery Partners to expedite the release process. Responsible to perform first line review and identification of positive test results. Coordinate and work closely with recovery programs, laboratories, and all relevant MTF departments while working closely with Case Manager through the Donor Eligibility (DE) process by monitoring and expediting pending cases. Maintain donor chart records and required processing record files and archives (electronically and via scanning).

Clerical Assistant (000299):

Clerical work, including filing, data entry, reception work, schedule meetings, typing and preparing correspondence, indexing, operating office equipment (fax, computer, photocopier), and other clerical functions. 50 keystrokes per minute, Microsoft Office knowledge intermediate level.

Interpersonal skills, both verbal and written. Excellent customer service skills. Performs data entry and general clerical duties. Maintains professional demeanor. Liaisons with nurses, physicians and staff. Ability to interact with patients all day.

Operations Associate, Cancellations:

Compensation: Salary range of $20 – $24/hour.

This will be an entry level role and we highly encourage people that are new grads or just starting out their career to apply!

ABOUT THE ROLE:

-Develop, maintain, and execute processes that provide key services to users

-Be Detail-oriented – you’re not scared to sift through large amounts of data
-Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
-Resolve unique situations and improve workflows to account for new or uncommon issues
-Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in processe.

Remote Healthcare Data Entry:

Compensation: $16/hr | Schedule: Monday – Friday 8:30 AM – 5 PM EST

A Day in the Role:

-The Client Coordinator will work to process various medical documents
-The coordinator will handle incoming cases extract data and enter the data into the electronic data base via Microsoft Excel or Microsoft Word.
-Work independently and in partnership with other team members to ensure that questions are addressed, documented, and cases are returned in a timely fashion.
-Coordinators will use critical thinking steps to determine next steps and reach out to clients via phone to obtain missing information, etc.

Operations Associate, Cancellations:

Compensation: Salary range of $20 – $24/hour.

This will be an entry level role and we highly encourage people that are new grads or just starting out their career to apply!

ABOUT THE ROLE:

-Develop, maintain, and execute processes that provide key services to users

-Be Detail-oriented – you’re not scared to sift through large amounts of data
-Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
-Resolve unique situations and improve workflows to account for new or uncommon issues
-Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in processe.

Customer Data Specialist:

The Customer Data Specialist is responsible for the administration and tactical maintenance of data within the Oracle Trading Community Architecture (TCA) module. The position requires the use of independent judgment to manage all assigned projects, daily tasks, and interpret and apply Entrust business practices and systems.

Duties:

• Manage and respond to all TCA requests sent to the Customer Data Specialist including
  • New customer account and address creation in Oracle
  • Adding, removing, or updating existing account information (contacts, addresses, etc.)
  • Entrust’s ecommerce store (eStore) user set up and user updates
  • Customer account name changes and merges associated with acquisitions
  • Cleansing of duplicate accounts
• Maintain integrity of the data that is entered into the Oracle TCA using system tools, recommended naming conventions, and established business processes

Chat Advocate:

What You Get to Do:

As part of a dynamic and engaging team, the Chat Advocate is responsible for communicating with customers via live chat and answering questions pertaining to the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and/or requesting additional documents as needed.

Key Responsibilities:

-Drive business through excellent customer service at every step of the application process
-Build relationships via electronic communication
-Using provided resources to help navigate customers through the Instant Bank Verification process
-Review and evaluate customer’s financial documents and research financial history
-Collaborate with Underwriters and Loan Advocates to process loan applications in an expedited fashion
-Identify process bottlenecks, inefficiencies, and suggest improvements
-Act as a subject matter expert regarding the application process
-Answer chats in a timely manner
-Work within multiple chats simultaneously
-Identify useful documents required for the application process

Customer Experience Agent:

Compensation: $23 – $28 an hour

Fellow is looking for a positive, thoughtful, and quick-thinking Customer Experience Agent to support the use of our coffee tools out in the wild.

Full-time position available (40 hours/week) available remotely anywhere in the United States.

You’ll be fielding all in-bound customer service emails and questions through Zendesk, live chat, and our social channels (i.e., Instagram, Facebook, Twitter). You’ll not only process returns, deal with disputes, and prevent fraud, but also help customers fine-tune their brew recipe and pick out the perfect Fellow gift.

A typical shift could look as follows: You will answer all customer emails and chats quickly and efficiently via Zendesk, look into missing/late shipments via our fulfillment platform, identify trends in customer feedback and report these to the Operations team, and come up with creative solutions to maintain a high customer satisfaction score.