Care Squad Agent:

As a member of our beloved Care Squad, you’ll have the opportunity to make a meaningful impact on how families everywhere live — and breathe. In this role, you’ll work closely with customers around the world.

Key Responsibilities

• Answer inquiries in a timely, clear, and thoughtful manner.
• Work collaboratively with other squad members and cross-functional teams to be able to communicate knowledgeably across a multitude of areas including: shipping, operations, and product.
• Become the ultimate product expert with the ability to address both routine questions, while navigating more complex inquiries and escalating as needed.
• Ability to work a flex schedule that includes weekends.

General Clerk III:

Compensation: $16.22 per hour

General Clerk III provides comprehensive administrative support by performing a variety of tasks such as data entry, document processing, scheduling, and record keeping. Assists in coordinating and organizing office operations, maintains accurate records, and ensures efficient workflow. Handles inquiries, communicates effectively, and demonstrates attention to detail in all assigned duties.

Transcriptionist- Freelance:

Responsibilities:

• Create publication-quality transcripts of high speed, multi-speaker events involving specialized terminology in a paired team environment.
• Proof and/or edit own transcriptions
• Collaborate with peers and Team Leaders to continuously improve the transcription workflow process

Group Administration Clerk:

Typical Assignments:

• Verifies, enters, corrects group, member, and agent information into relevant applications, including adds, terminations, updates, member merges, new clients, new plans, agency mergers, agent of record changes, contract changes, renewals, and history
• Composes, prepares, and modifies group and agent documents
• Enters manual eligibility records into the system to process, update, and correct file information
• Retrieves and reconciles information in files when rejected by the system
• Researches and determines whether inaccurate data should be updated, routed or adjudicated for claims processing
• Corrects and updates information entered through the optical scanning or data entry process
• Accesses various software programs, and gathers and summarizes information from/for various reports
• Operates office equipment which may include a personal computer, copier, fax machine, scanner, etc.
• Maintains related departmental records, files, filing system and/or records retention systems (hardcopy, electronic, and imaged)
• May provide back up to department secretary
• Opens and distributes mail and handles incoming/outgoing correspondence

West Coast Customer Support Associate:

Compensation: : $35,800 – $43,000 USD & $100 monthly stipend

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

West Coast Customer Support Associate:

Compensation: : $35,800 – $43,000 USD & $100 monthly stipend

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Long Term Care Benefit Claim Specialist/Sr. Specialist (Remote):

Compensation: $22-$33.75, plus annual bonus opportunity

WHAT YOU’LL DO:

• Collaborates with management for informed claim decisions based on thorough evaluation.
• Maintains comprehensive case files, demonstrating adherence to procedures and policy provisions.
• Cultivates professional relationships with stakeholders for effective communication.
• Documents actions and rationales meticulously for transparency and review.
• Manages claim liability, coordinating with various partners for resolution and communicates changes promptly.

Fraud Mitigation Specialist (PT Contract):

Customer Support (Crypto):

Payment Processor: