Remote Work From Home Jobs of the Day for 11/06/2024

Hello No Phone WFH Family! I have a few gems for you today! Jobs today include: one overnight job, a few data entry jobs, and customer support roles.

Customer Service Representative-Fraud (OVERNIGHT)

This team has multiple shifts, you must be open to training on over night shifts and then moving to a monthly rotational shift.  The typical schedule is a 4 day, 10 hour schedule.  Rotation changes monthly.  Potential Shifts CST:  9pm-7am, 7am-5pm, 11pm-9am

JOB SUMMARY-Customer Service Representative (CSR)

Fraud Analysts are responsible for monitoring and analyzing emerging fraud trends, creating rules to prevent fraud, blocking credentials with suspected fraud, and contacting customers.

KEY RESPONSIBILITIES

• Analyzes and distinguishes anomalous behaviors/transactions to identify 
• fraud
• Reviews fraud cases and may create rules to help prevent further losses from fraud.
• Seeks out current and past fraud trends regarding certain financial institutions when reviewing the current queue of suspected fraud.
• Distinguishes fraud by blocking the credentials, notifying the financial institution, and attempting to reach out to the end user.
• Performs other duties as assigned.

Captioner – Freelance:

The Freelance Post-Production Captioner will create captions for a variety of programs. This is a freelance, remote position with flexible work hours and availability.

Essential Duties and Responsibilities:

-Listen to program audio (with accompanied video) and produce captions using approved captioning software
-Position captions on screen to indicate speaker changes, while avoiding graphics, logos, and copyrights
-Establish precise timing of captions to appear and disappear in synchronization with audio and video changes in programs
-Conduct research, as necessary, using the internet or other available resources to ensure content accuracy of all captions
-Independently audit content to correct inaccuracies before deadline
-Adhere to VITAC-provided style guides and procedures to ensure VITAC standards are met

Administrative Services Coordinator:

Compensation: $45,000-$52,000

Responsibilities include coordinating domestic and international travel and processing expense reports within a ticketing system. Support often includes collaborating with other departments such as Information Technology Services, Procurement, and Accounting. Exceptional attention to detail and first-class organizational skills are a must.
Key responsibilities include:

• Coordinates and schedules company-wide travel arrangements for staff and clients at all levels of the organization
• Processes expense reports for staff (including collecting and consolidating receipts and requests for travel advances) using ticket request system
• Create Expense Authorizations (EA) for staff and clients at all levels of the organization for travel, conference, and meetings.

Customer Experience Associate:

As a Customer Experience Associate at Nourish, you’ll play a critical role in ensuring our customers receive exceptional support and care. In this role, you’ll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms, including phone, email, and chat. We’re looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.

Key Responsibilities:

• Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
• Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
• Document customer interactions accurately in our CRM (Front, Intercom, Aircall, or otherwise), ensuring that all cases are tracked and followed up on if necessary.
• Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
• Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
• Maintain a deep understanding of Nourish’s products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
• Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
• Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
• Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.

Cash Posting Specialist:

Compensation: $20 – $24 per hour

Expected Shift/Hours: Monday through Friday; Standard 8am-5pm CST (can be flexible as the team is remote. Can have flex 8 hour days if they have a consistent start and end time.) Expected Duration: 5 months; True Contract to hire role. Start Date: ASAP

Overview

The Payment Posting Specialist is responsible for posting payments and adjusting and denying claims from third party insurance payers. The core responsibility of a Payment Posting Specialist is to accurately and efficiently enter remittance information provided from insurance carriers. All job functions must be completed with a minimum number of errors and are subject to routine quality reviews. He/she must be able to work independently in a fast-paced environment.

Customer Support Advocate:

We’re looking for a friendly, patient, and kind-hearted person to join our world-class Customer Support Team. This is a 6 month contract position

You Will

• Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
• Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
• Make recommendations for members with your deep knowledge about Forma’s product.
• Represent the voice of the customer to help shape the future roadmap of the product.
• Proactively orchestrate efficient and optimal communication across varying member touch points with our platform.
• Champions patience and empathy when engaging with users, coming from a desire to support them with their positive intentions.
• Collaborates within immediate teams, or other business verticals for cross-team projects and initiatives to drive and enhance the member experience.

Clinical Data Entry Medical Assistant 

Compensation: $19 to $23 per hour

Role Overview: You will be supporting a project between Lumeris and TriHealth. Lumeris has a team of RNs and Coders that are reviewing data from TriHealth Charts to ensure TriHealth is appropriately notating in patient profiles (within EPIC) when and what patients need

• Examples: Out of date on diabetes appointments, due for colonoscopy/mammogram, missed return check in post surgery/disease diagnosis
• Day to day: Data entry role, MA will work remotely within TriHealths EPIC system. You will receive patient information and data to input into the system from the Lumeris team, and enter it into EPIC. You will need to have attention to detail as this job can become a bit repetitive.

Customer Verification Specialist (Verification Specialist I)

Compensation: USD $18.00 – USD $19.00 /Hr. This role entails phone and data entry verification duties.

Verification Specialist I’s complete calls with applicants and dealers to verify accuracy and completeness of information received to proceed with the financing process and to ensure that all information is correct to prevent disputes, defaulted payments, and fraudulent activity. They must identify and report potential issues that arise during the verification process, assisting dealers & customers on how to resolve verification issues.

Duties may include, but are not limited to:

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.

Order Assurance Specialist:

GTT Order Assurance Specialist is an integral part of the Service Delivery team. Working with sales teams ensuring requests are processed with speed and accuracy during order entry support. data capture & upload and order validation. You will be expected to work with internal stakeholders such as Sales, Service Design, Vendor Coordinators, and Service Delivery Order Owners to achieve our goal of providing operational excellence to GTT clients.

Duties and Responsibilities:

• Conversion of quotes to orders as part of the order entry process
• Collaboratively review and verify order specific data needed is present post order creation
• Work with sales or client to secure missing data tied to clean order process and populate required fields to allow order progression
• Validate solutions are accurately quoted and information provided allows correct access ordering while ensuring clean order delivery
• Manage workload and maintain consistency with accurate and timely handover to internal teams
• Manage expectation by meeting KPI’s & Internal SLA’s while providing meaningful updates to internal and external stakeholders

Client Concierge/Specialist:

As a Client Concierge Desk team member at Velosio, you will play a vital role in providing exceptional Client service and support to our clients. Your primary responsibility will be to serve as clients’ main point of contact, assisting them with their inquiries, facilitating technical issues, and providing a world class client experience. You will work closely with various internal teams to coordinate and resolve client requests and provide timely and accurate information.

Your day might look like:

• Client Support and Services: Serve as the first point of contact for clients via phone, email, or chat, providing prompt and professional assistance for inquiries, issues, and requests.
• Facilitating Troubleshooting & Guidance: Identify and facilitate client technical issues by documenting problems and escalating complex issues to the appropriate internal teams as needed.
• Product Knowledge: Develop a comprehensive understanding of Velosio’s products and services to address client inquiries and provide accurate information effectively.
• Client Satisfaction: Ensure high levels of client satisfaction by actively listening to their needs, managing expectations, and providing personalized and timely responses.
• Ticket Management: Log and track client interactions and requests in an internal ticketing system, ensuring proper documentation, prioritization, and resolution. Assist with creation and management of Microsoft support tickets as needed.

Customer Service Relationship Specialist?:

Start Date: January 27th 2025
Training Hours/Post Training Hours: M-F 10:30 a.m.– 7:00 p.m. EST 
Training Time Frame: 9 weeks 

Base pay is $22 per hour with the opportunity for growth.

RESPONSIBILITIES:

• Promote digital self service capabilities. 
• Take ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand. 
• Assisting customers over the phone?.
• Must have the ability to learn insurance product and processes in training environment?.
• Required to commit to the training and work schedule?.
• Have a dedicated workspace free from distractions during work and training hours?.

Client Success Specialist I:

As a member of Credible’s Customer Success Team you’re enthusiastic about solving problems and answering questions. Using active listening and asking questions of your own you provide all the relevant information so that our customers can make informed decisions for their financial future.

You’ll respond to customer inquiries and tech support requests by phone, live chat, and email. Through helping our customers use our service you’ll learn the ins and outs of Credible and prepare yourself to grow into a critical member of the Credible team.

Responsibilities:

• Respond to a high volume of inbound customer inquiries coming in by phone, live chat, and email.
• Perform outbound calls to re-engage with customers and guide them through the loan process.
• Identify trends impacting client experience and communicating operational issues to our Product Management and Software teams.
• Have the opportunity to share your thoughts, opinions, and insights with leadership.
• Perform other duties as assigned by your supervisor.

Customer Support Risk Analyst:

Constellation Payment Processing (CPP) is seeking a customer focused candidate who can demonstrate the ability to prioritize the day-to-day workload while providing quality customer service for merchants through the boarding process. 

This includes the responsibility for interacting with and supporting all Constellation Payment Processing (CPP) clients related to merchant processing to ensure all accounts are boarded accurately, timely and according to card brand rules. As the Customer Support Risk Analyst, you will report directly to the Risk and Operations Manager.

Essential duties and responsibilities include:

• Demonstrate practical time management skills by assisting clients to accurately and timely board and setup bank card accounts and processing systems within department guidelines
• Functional / Technical Skills:  Respond to and help to resolve all inquiries and issues that may require troubleshooting regarding payment processing terminals, account information, invoices, and credit card and ACH rates in a timely
• Demonstrate patience, effective listening and problem-solving skills during all customer inquiries to minimize escalations, ensure timely resolution of all support issues regarding billing, payments, and procedural issues and assist in diagnosing problems and source errors
• Become product expert in the areas of integrated payment services to include explaining card brand rates and fees, account structure and basic rules and regulations
• Assist with creating a Customer Focus environment by maintaining ongoing communication with clients, processors and CPP employees, via telephone, email, and CRM as it relates to the account/services approval process

Administrative Specialist:

Compensation: $40.38/hour to $55.48/hour + bonus + equity + benefits

Meta is seeking an Administrative Specialist to join our Global Administrative Specialist program team. This role will support complex and high-volume calendaring, travel planning, and expense reporting for a number of clients. Administrative Specialists provide remote support to clients across the Company and its locations. This is a full time position.
Administrative Specialist Responsibilities:

-Provide remote high-volume calendaring, travel, and expense support

-Provide Administrative services during designated support hours

-Manage complex calendars for multiple clients

-Schedule internal and external meetings for multiple clients

-Schedule and manage recurring and ad-hoc meetings and room bookings across campuses

-Learn and utilize internal and external tools to provide calendar support

-Establish ongoing relationship and communications with clients to learn business priorities and apply to support

-Partner with clients and other Administrative Specialists for meeting coordination

Claims Processor/Adjudicator

***this may direct you to sign in, just simply go back to the careers page and click to see all the job openings and set the remote filter on the jobs. It should pop up then. Compensation: $15.90-18.50 per hour

The Claims Processor/Adjudicator will review claims for completeness and validity based on verification of eligibility and interpretation of contract benefits and process accordingly.

Essential Duties and Responsibilities:

• Review claims for correct internal data entry and make necessary changes.
• Review claims for correct provider coding information regarding appropriateness of reported services and billing practices.
• Request additional information needed to complete adjudication of claim-e.g., records and/or x-rays, clarification of submitted billing information.
• Review claims for necessity, limitations and exclusions based on claim policies and procedures.
• Determine and enter appropriate benefit/adjudication coding based on subscriber’s plan benefits-e.g. explanation codes, denial codes, pricing structure, accumulators, system overrides.
• Document subscriber, provider and group files when appropriate for audit trail.
• Assist internal associates with claims related questions and issues.
• Identify reoccurring problems and provide feedback to management to effect change.
• Conduct claim specific research to resolve outstanding provider issues
• Research claim issues to identify root cause and determine corrective action to resolve issue, communicate findings, document findings for future use
• Master competency to process OON and MR1 claim queues.

I look forward to emailing you all tomorrow!