Remote Work From Home Jobs of the Day for 11/05/2024

Hello No Phone WFH Family! Here are your jobs of the day. We have a few data entry jobs, assistant jobs, and jobs with phone, email, and chat duties.

Operations – Verifications Research Specialist:

A Research Specialist investigates information to support the verification of information provided by candidates on employment or leasing applications with academic institutions and employers. This includes researching contract information sources, verifying data with online databases, and sending/receiving faxes. Research specialists resolve client escalations proactively by investigating the aging/outdated cases and responding to any inquiries. The position is able to process work in queues and works to alleviate backlogs.

Duties and Responsibilities

• Utilize multiple internet avenues to research telephone numbers and status of businesses
• Locate appropriate source to verify information including multiple organizations and levels of authority
• Update information and route to appropriate department
• Handle online verifications

Human Resources Assistant:

Compensation: $20.85 per hour

Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Human Resources Assistant to its team. This role will work remotely works Monday-Friday 8am-5pm. The key to this role is strong experience using Excel and great customer service skills. Upon conversion this role offers increased compensation, an annual bonus plan, and a strong benefit package.  

Job Responsibilities:

• Day-to-day support of the supplier program
• Answer all incoming calls/emails for support and escalate as needed.
• Answer and guide recruiters, TA Leads & Hiring Managers
• Administrative support.
• Approve timesheets & expenses in Beeline (knowledge of this program is helpful).
• Resolve supplier invoice issues.

Contact Center Agent, Remote:

Compensation: $17.49 – $21.80 Hourly

This fully remote position supports the contact center and provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health’s care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.

Scheduling Operations Specialist:

Compensation: $56,000 – $65,000 a year

Equip is looking for a Scheduling Operations Specialist to support our patient and family scheduling needs. This individual is responsible for ensuring consistent experience for patients and families in accessing Equip providers. In addition, the Scheduling Operations Specialist supports care collaboration with external providers.

Responsibilities

• Update provider schedules in line with workflows (ex: short weeks, out of office) 
• Collaborate with provider leads to manage instances of provider out of office coverage
• Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed Conduct proactive outreach to patients with appointment gaps (no shows / cancellations)
• Schedule patients initial intake appointments
• Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling
• Complete documentation in a timely and accurate manner
• Meet or exceed KPIs assigned to team
• Adapt to organization and team needs as required

Payment Operations Specialist:

Compensation: $23.08 – $28.85 an hour

What You’ll Do

• Conduct KYC Checks: Perform a high volume of Know Your Customer (KYC) checks for customers onboarding to our billing platform (~60-80% of your time, depending on the season).
• Resolve Payment Disputes: Manage and resolve payment disputes (chargebacks), screen high-risk and suspicious payments, and investigate complex payment issues (~20% of your time).
• Investigate Activity: Identify and resolve complex payment issues and suspicious activities on the billing platform.
• Customer Interaction: Engage directly with customers via phone and email to provide world-class service and quick resolutions.
• Collaborate Across Teams: Support other functions at brightwheel as needed to enhance our operations.

eCommerce Customer Solutions Representative:

Compensation: $40,000 – 50,000 per year

Reporting to the Manager, eCommerce Sales & Operations, the eCommerce Customer Solutions Representative is a resource to ensure that our customers have a seamless shopping experience as our eCommerce business grows.

Incumbents will be responsible for supporting the day-to-day site customer support inquiries including phone calls, emails, form submissions, and chat, helping to guide customers on their shopping journey and close eCommerce sales opportunities. This role requires a combination of communication and service skills and provides a great opportunity to learn and evolve in the eCommerce space.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responds to, answers, and handles customer inquiries.
• Handles customer requests via live chat platform, phone, e-mail, and form submissions.
• Conducts follow-ups on voicemails, abandoned carts, and recording activities.
• Answers customer questions related to lead and delivery time updates.
• Develops in-depth knowledge of Ceilings, Suspension Systems, and Architectural Specialties products to support selling and follow-up processes.
• Provides product expertise to customers and develops a reputation as a product expert.
• Takes an initiative-taking selling approach to help assist customers during their shopping experience. Validates product selections, quantities, etc. to give customers confidence.
• Creates quotes and follow-ups to close the sale.
• Follows up on abandoned carts to convert into sales.

Customer Solutions Specialist I:

Compensation: $18.00-$20.00/hr

The Escalations team is seeking a Customer Solutions Specialist I to handle homeowner and service professional escalations. An Escalations Specialist evaluates the risk of a customer escalation and provides appropriate solutions to resolve complaints while mitigating ongoing risk.

What You’ll Do: 

• Utilize empathy and discernment to address consumer complaints
• De-escalate complaints in line with Angi’s Operating Principles
• Evaluating risk and nature of customer concern to provide an appropriate solution within company guidelines and maintain a high quality marketplace    
• Evaluate case documents, pictures, and proof provided in respect to process, policy and identify next steps for the customer        
• Provide high level customer service for both email ticketing and phone, with excellent written and verbal skills    
• When applicable, take steps to minimize exposure to pro accounts
• A willingness to assist with any escalations related tasks as business needs dictate

Document Review Specialist:

As a Document Review Specialist, you will focus on reviewing large documents ranging from 200-300 pages, ensuring accuracy, and making critical decisions in a high-volume environment.

Your expertise in MS Office, Adobe, and document management will help manage litigation, pre- and post-settlement processes, case management payments, and other legal-related documentation. This role is ideal for someone with a strong attention to detail and experience working in a queue.

Key Responsibilities:

• Review and manage documents ranging from 200-300 pages, ensuring accuracy and quality.
• Process 10-15 documents per day while maintaining a high standard of attention to detail.
• Perform disposition reviews, focusing on litigation, pre- and post-settlement documentation.
• Manage case settlement payments and ensure accurate processing of payments related to legal cases.
• Use queue-based systems to prioritize and complete assigned tasks efficiently.

Part-Time Grader:

Compensation: $15-$21.67 per hour.

Remote from one of our current Braven operating states: GA, IL, DE, NY, NJ, DC

Duration: December 2024 – May 2025 with the possibility of extension

What You’ll Do 

• Grade assignments for an assigned group of students using rubrics and provide meaningful feedback.
• Support students who are flagged because of their grade, engagement, and/or other personal issues.
• Communicate to the Braven team, group facilitators (known in Braven as Leadership Coaches, or LCs), and students about students’ mastery, engagement, and upcoming deadlines.
• Attend one virtual class (known in Braven as ‘Learning Labs’) night per week (Tuesday and Wednesday from 5:00 PM – 7:00 PM ET or Thursday 4:00 PM- 6:00 PM ET) to build relationships with students, provide support and answer questions about upcoming assignments, observe cohorts, and potentially substitute for absent group facilitators/LCs (dependent on the region).
• Attend weekly Grader meetings and check-in 1:1 with the Grader Manager. 
• Hold one hour of virtual office hours per week.
• Support students who come with questions
• Proactively reach out to students who need more support
• Support students outside of office hours as needed.
• Deeply internalize Braven’s instructional content such as modules, slide decks, assignments, and rubrics.
• Attend all live trainings and complete additional asynchronous trainings. Graders will complete one, 30-minute, asynchronous training per week during weeks 3 through 12 of the course. The goal of this training is to ensure all graders are scoring with the same norms and to get questions answered about how to grade each assignment.
• Serve as an ambassador for the Braven team on campus by serving on panels, sharing your experience with other campus stakeholders, etc., as time permits.

Executive Assistant to the Head of Technology:

Compensation:  $110,000 – 130,000 per year

As the Executive Assistant to the Head of Technology, you will play a vital role in supporting the operational efficiency of our technology leadership. You’ll manage the Head of Technology’s day-to-day activities, ensuring they have the bandwidth to focus on strategic initiatives. This position is perfect for a highly organized individual with experience in fast-paced, remote environments.

• Efficiently manage the Head of Technology’s schedule, ensuring meetings are prioritized and time is optimized.
• Coordinate and prepare materials for meetings, including setting agendas, taking detailed notes, and following up on action items.
• Act as a liaison between the Head of Technology and both internal teams and external partners, ensuring clear and effective communication.
• Handle complex travel arrangements, including planning detailed itineraries and compiling necessary documents for meetings.
• Organize and maintain important documents, keeping everything accessible and up-to-date.
• Plan and coordinate tech-focused events, conferences, and meetings, both virtually and in person.

Administrative Assistant, Temporary Payroll and Database Support:

Compensation: $19.62 – $22.86 an hour

CALSTART is seeking a part-time Temporary Payroll and Database Assistant to work up to 24- 29 hours per week in our Accounting Department alongside three Project Managers. This role is essential to ensure the accurate and timely processing of employee timecards, contributing to the smooth operation of our payroll process. A qualified candidate will also perform data entry related to our project management system. You will work remotely and report to the Contracts and Financial Analysis Lead Manager. This role is based on Pacific Time; candidates must be in California.  

What You’ll Do:

• Support Monday and Friday timecard processing and support.  
• Update weekly Payroll reports 
• Support labor reallocations & adjustments (as needed) 
• Support weekly Mavenlink new hire pieces of training 
• Process transmittals related to salary increases, promotions, supervisor changes, etc. 
• Payroll system and Project Management system reconciliation responsibilities.  
• Communicate with employees and supervisors to resolve discrepancies or issues regarding timecard submission.  
• Creating meeting minutes for review during important payroll meetings.  

I look forward to emailing you all tomorrow with more jobs!