Hello No Phone WFH Family. I have quite a few jobs for you today. One that provides equipment and an email and chat job. I reopened the other products back up because I didn’t want to resell the fasting workbook.
Let’s get into the jobs of the day:
Customer Support Representative:
Compensation: $68,000-83,000
You’ll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we’re looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers.
- Deliver personalized and proactive support to end-users and enterprise clients over various communication channels (email, live chat, video conferencing).
- Capture and record accurate and detailed client information using CRM tools.
- Troubleshoot and escalate technical support incidents to next level support and engineering teams.
- Provide regular updates to customers on the status of their requests.
- Helping verify and maintain internal support articles.
The Posting Payment Specialist oversees the intake of payments by accepting and processing billing statements and conducting audits for each billing cycle. The Posting Payment Specialist must be able to keep accurate electronic and paper records, maintain accurate billing processes, and demonstrate computer skills, attention to detail, and mathematical ability.
Responsibilities:
- Adhere to all QMC HIPAA privacy policies and procedures. This includes always maintaining the confidentiality and security of sensitive patient information.
- Ensures consistent adherence to company attendance policies.
- Pulls deposits from bank lockbox/website and remits from various websites to post payments
- Runs deposit reports to make sure daily deposits are balanced
- Posts all payments and denials
- Maintains up-to-date knowledge of the accounts being posted, especially schedules and payers
- Calls insurance companies when needed to request remits
- Acts as a backup to find remits on various websites.
Remote Financial Aid Assistant:
Compensation: $19 per hour
This position will serve as a Financial Aid Assistant, providing information and assistance for potential and existing students. Work closely with the Director of Financial Aid with a special emphasis on compliance with federal regulations, school policy, and customer service to the students.
- Meet with and assist potential and existing students to ensure funding is secured for the program of enrollment
- Working closely with the Director of Financial to ensure the information provided to students is in compliance with Federal, State and college rules and regulations
- Assist the Director of Financial Aid and the Financial Aid Administrator to meet campus objectives and goals
- Assist the Director of Financial Aid and the Financial Aid Administrator to prepare reports, as necessary
- Follow up with students to collect pending documents or schedule appointments for the Director of Financial Aid and the Financial Aid Administrator, as necessary
Executive Assistant, Prime Video Advertising, Prime Video Advertising:
Compensation: $50,000 to $107,100
This position will work closely with a team of Executive Assistants to facilitate key team activities and projects. The ability to work independently and collaboratively with a strong sense of ownership, bias for action, and customer obsession is highly valued. This role requires three or more days a week working from the assigned office.
Key job responsibilities:
• Managing fluid calendar requests, meeting invites, conference room logistics, and floor access
• Planning travel and all related accommodations including lodging, transportation, visa processing and building access
• Improving morale, helping recognize outstanding efforts, having fun at work, and encouraging others to do the same
• Attending key meetings, tracking and helping drive completion of key deliverables, and following up on outstanding items
• Driving team activities (e.g., staff meeting agendas, weekly business reviews, org-wide meetings, snacks and supply ordering, team-building events, launch events etc.)
• Processing expense reports
• Managing large event logistics, catering, accommodations, and support materials (e.g., business writing courses, org-wide meetings, etc.)
Customer Care Representative, Remote Customer Care – Amazon Pharmacy:
As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.
Key job responsibilities:
• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
Compensation: $35 per hour of tutoring; $20 per hour of predetermined admin/prep time
RESPONSIBILITIES:
- Provide high-quality, live tutoring services to students in 1:1 and/or small group settings
- Conduct tutoring sessions ranging from 15 minutes to 1 hour in length
- Create a virtual learning environment that is safe, accepting, fun, and interactive
- Deliver curriculum in a clear and engaging manner
- Monitor and adapt instruction to meet student needs
- Administer provided assessments according to a predetermined schedule
- Maintain professional and timely communication with the Framework Tutor Ops Team
Compensation: $55,000-60,000
We are seeking an Invoicing Clerk to join our Billing team within the Finance business unit. This position is responsible for managing invoice requests via SF Billing, tracking them in Salesforce, and maintaining accurate bookkeeping records. Responsible for sending invoices to customers, receiving, sorting, and tracking incoming payments, and resolving customer questions related to invoicing.
Key Responsibilities:
- Bill customers for products and/or services.
- Create automated invoices using SF Billing.
- Learn the invoicing procedures to help with invoicing requests.
- Manually enter payment data into multiple systems as needed.
- Check invoices for discrepancies in price, quantity, and items.
- Enter payment information into Salesforce.
- Interact with customers to meet their invoicing needs.
- Thoroughly understand and explain commission guidelines and related SANS tuition processes
- Review single-seat sales records to verify they comply with established sales requirements
- Work with Sales Account Managers and the Sales Operations team to update/correct sales records
- Create invoice and payment records for verified sales
Technical CS Associate, Blink:
Hours are Wednesday-Sunday 8:30 AM-5PM ET
Key job responsibilities:
– Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
– Working with other customer support teams to ensure a consistent and high-quality level of support
– Being a voice and advocate for our customers when something doesn’t feel right
– Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
– Acting as an advocate for our customers by reporting and acting on observed areas for improvement
– Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Provides equipment with compensation of $15.00 – $21.50
Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email.
Duties:
-Research and resolve issues/complaints and determine appropriate resolution(s)
-Solve problems and assist with issues that may not fit the “cookie-cutter” solution
-Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
-Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
-Effectively maintain specific line of business Customer Service standards and support level standards
-Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently
As a Customer Support Specialist in ONWARD Medical your role is to provide exceptional support for our commercial product line. In this role, you will be the primary point of contact for our customers, addressing inquiries, processing orders, and resolving technical issues. You will ensure customer satisfaction by delivering timely and accurate information and collaborating with various teams to enhance the customer experience. This role will be critical to delivering an excellent customer experience.
Responsibilities:
- Customer Support: Provide timely and accurate information to customers regarding product features, usage, and troubleshooting. Respond to inquiries via phone, email, and live chat.
- Order Management: Process customer orders, handle returns and exchanges, and ensure accurate documentation of all transactions.
- Technical Assistance: Collaborate with the technical support team to address and resolve product-related issues. Escalate complex cases as necessary.
- Product Knowledge: Maintain up-to-date knowledge of all commercial products, including new releases and updates. Assist with product training for customers as needed.
Compensation: $70,000
In this role, you will be responsible for delivering an exceptional member experience while ensuring loan performance.
What You’ll Do:
- Proactively manage your servicing pipeline to ensure each Member feels valued, empowered, and is set up for success
- Manage the delinquency pipeline, providing support to borrowers to facilitate successful loan resolution and exit strategies
- Process loan payoff requests with a high level of accuracy and within established Service Level Agreements (SLAs)
- Process loan extension requests with a high level of accuracy and within established Service Level Agreements (SLAs)
- Communicate proactively with borrowers to get ahead of issues and protect Backflip’s loan performance track record
- Effectively handle borrower escalations, as applicable
- Provide each borrower with a welcome call upon their loan closing
The mission of this role is to provide an exceptional onboarding experience to our customers as they get started with Stay. We strive to consistently meet and exceed customer expectations during this process, ultimately setting our customers up for long-term success with the platform.
What You’ll Do:
- Have a deep focus on Customer Satisfaction. Continuously monitor and enhance the customer experience by proactively identifying and addressing any issues or opportunities for improvement
- Set and manage client expectations, developing a detailed project plan, defining the scope of the onboarding process, understanding project risks and assigning team members to specific tasks
- Communicate thoughtfully, providing answers to both technical and non-technical questions
- Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion
I will see you all on Monday unless something changes!
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