Hello No Phone WFH Family! Merry Belated-Christmas! Let’s get into the jobs of the day in moderation, executive assisting, and so much more!
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Compensation: $36.30/hr + benefits on W2
***You must be logged into LinkedIn to see this one.
ur client is a leading SAAS (Software as a Service) company! They are seeking a Support Moderator to join their USA team!
Responsibilities:
- Own moderation and monitoring on the community across the whole experience
- Day to day management and monitoring to identify trends, issues and opportunities.
- Actively reply to customers to assist with their support request on the Online Forum
- Share feedback on reoccurring issues with appropriate teams
- Manage escalations from frontline moderators
- Monitor community responses for quality assurance
- Select the Community threads that will be sent to all Dropbox engineers and product managers, in order to bring the voice of the customer to product decision makers.
- Support large product launches on the Community
Compensation: $64,400.00 to $107,300.00
Sorenson Communications is looking for interpreters who are excited to provide high-quality service to our communities. The Assessment Rater position is integral to the recruiting process by providing the first level of quality assurance for our interpreting teams.
Essential Duties and Responsibilities
- Review interpretation samples and analyze skills and errors following Sorenson’s rating methods
- Compile and provide constructive feedback to interpreters in a professional and positive manner
- Support team members with peer mentoring and information sharing
- Provide technical troubleshooting assistance
- Assist with the scripting, video production, norming, and maintenance of source materials
- Support other teams as needed, e.g. QA calls, interpreting, mentoring, presenting
Freelance Reader: Crime Fiction
Our freelance readers read forthcoming titles, share feedback on books read, and take clear positions for or against the titles they read. This is a great opportunity for someone who is deeply passionate and knowledgeable about unexpected crime fiction, has strong taste and good communication skills, and is excited about discovering and championing emerging authors.
What you’ll do…
- Read forthcoming manuscripts as assigned and evaluate their potential for the Book of the Month audience. Note: you may also propose titles that you source yourself.
- Submit written feedback and recommendations in the provided format
- Advocate clearly and strongly for titles you believe are excellent and will be great fits for Book of the Month
- Accurately weed out titles that are not strong enough to be Book of the Month selections
- Attend calls to discuss reading as requested
We are seeking a Customer Support Specialist to provide world-class technical assistance and support to Dune’s paid users and customers. The ideal candidate has strong customer empathy, a natural curiosity to investigate issues, and thrives in a challenging, dynamic environment.
This is a remote role for candidates based in the US East Coast (EST) or Europe West (GMT or CEST). Applications from other time zones will not be considered.
Key Responsibilities
- Troubleshoot and resolve technical issues for paid users across high-traffic support channels (Discord, Telegram, Zendesk).
- Stay curious and proactive, digging deep into complex customer issues to identify root causes and drive resolutions.
- Collaborate with Product and Engineering to escalate problems and ensure user needs are addressed effectively.
- Develop and refine support documentation, FAQs, and user guides to empower users and streamline support.
***You must be logged into LinkedIn to see this one.
Duties:
- Manage and monitor the community experience to identify trends, issues, and opportunities.
- Respond to customer support requests on the Online Forum.
- Share feedback on recurring issues with relevant teams.
- Handle escalations from frontline moderators.
- Ensure quality assurance by monitoring community responses.
- Community Engagement:
- Select community threads to be shared with engineers and product managers to represent the voice of the customer in product decisions.
- Product Support:
- Provide support for large product launches within the Community.
Compensation: $19 per hour
As a Member Support Specialist, you are responsible for answering incoming calls, emails, and chats from our Members and Care Coordinators. You are also responsible for ensuring that our members are navigated successfully through their healthcare and social determinant needs.
Responsibilities
- Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist our members.
- Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care.
- Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries.
- Manage and resolve web support tickets and live chats from members.
- Assist with member education and ensure that each member has access to the services needed.
- Serve as a liaison between the member and other departments
- Consistently exhibit behavior and communication skills that demonstrate ReviveHealth’s commitment to superior member service, including quality, care, and concern with every internal and external customer.
Compensation: $56,000 to $60,000
This individual will oversee our internal collection efforts, including the development and implementation of strategies for improving liquidation, borrower satisfaction, and client satisfaction. This position is intended for someone who is willing and able to handle high inbound volume while navigating multiple software systems.
Your impact:
- Manage inbound calls, emails, and texts from borrowers with the objective of addressing their account needs.
- Use ZenDesk to document communications, analyze user problems, resolve basic issues, and facilitate payments on behalf of borrowers who call in.
- Contribute to January’s contact center call procedures and processes, raising the bar for how we interact with borrowers.
- Improve existing contact center processes, assist in evaluating inbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals.
Entry-Level Executive Assistant
We are looking for an ambitious and self-sufficient Executive Assistant to provide high-level support to our CEO and executive leadership team, assist with company-wide meetings and events, and provide ad-hoc support to help the company stay organized and efficient.
In this role, you will have the opportunity to learn about every function of a company and how they operate, including engineering, product, finance, marketing, design, etc.
How you will make an impact:
- Optimize efficiency for the CEO and leadership team: Proactively streamline operations and improve administrative processes, including but not limited to managing calendars, prioritizing a high volume of meetings, and handling travel and event logistics with precision.
- Support key projects and initiatives: Conduct research, prepare reports, and coordinate end-to-end processes to ensure successful outcomes.
- Lead the planning and execution of company events: Manage all logistics effectively for offsites and team-building activities.
Please know that although we exhaust all efforts to make sure all jobs posted are from reputable and validated companies, we are in no way affiliated with the companies shared above. We cannot extend any offers of employment or guarantee that you will be selected for the positions. We simply use our platform to share jobs with our followers and subscribers. As always, please do your own due diligence when applying for jobs.
I look forward to posting jobs for you on Monday!
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