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Compensation: $18-24/hour
We are seeking a Game Support Representative who loves Wizards products and is passionate about customer service! This is an entry-level role that will represent Wizards of the Coast by interacting directly with our customers.
What you’ll do:
- Provide excellent customer service via email through our CRM for all of Wizards’ products, both analog and digital.
- Provide service through email, phones, and chat based on product and type of contact.
- Identify, troubleshoot and resolve issues that are within the authority of this job using provided support documentation and recognize when issues must be elevated.
- Keep up to date on Wizards’ products and public-facing communications about products we and our licensed partners release.
Compensation: $51,800 – $71,200 per year
The Administrative Assistant 3 types, formats, and proofreads a variety of material (e.g., correspondence, invoices, contracts, meeting minutes, reports, speeches, and presentations) using word processing, presentation, graphics and spreadsheet software.
Examples of Day-to-Day Responsibilities Include*:
- Coordinating multiple senior-level leader calendars across various time zones (Eastern and Central)
- Scheduling and managing travel for senior leaders
- Proofreading and sending organization-wide communications
- Planning for organization forums (i.e. Town Halls)
- Maintaining organization documents
- Proactively assessing and addressing leader needs
- Ad hoc needs from direct reports
The Scheduling Coordinator is responsible to schedule and coordinate appointments with clients, physicians and examinees. This position ensures client specific requirements for provider specialty and location are met and that all ancillary services are arranged.
This position is 100% remote. The schedule for the role is Monday – Friday 8:30am-5:00pm CST.
Responsibilities
- Schedules examinations through IME Centric or office specific system database.
- Schedules and confirms appointment dates and times with physicians’ offices.
- Communicates with clients regarding appointment scheduling, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
- Coordinates with the client to obtain required medical records prior to examination.
- Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
- Prepares and sends exam notification letters daily.
- Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
- When required, responsible for ensuring prompt pre-payment for services issued.
- Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
Compensation: $20 per hour. The position must be available to start between the hours of 6 – 8:30 am MT / 7 – 9:30 am CT / 8 – 10:30 am ET.
The Client Support Specialist position is a pivotal role within our Practice Advocate team. As a Client Support Specialist, you will play a crucial role in providing support to orthodontic practices and their patients via phone and email, focusing on technical support, billing and collections, and insurance matters.
Within 1 Month You Will
Responsibilities include but are not limited to the following:
- Participate in an onboarding program to immerse yourself in OrthoFi’s inclusive culture.
- Undergo comprehensive training in our OrthoFi Software.
- Complete a customer service and tech support curriculum.
- Gain proficiency in all aspects of insurance, including eligibility, claims submission and processing, remittance, allocation of insurance payments, and issue resolution.
- Shadow experienced Practice Advocate team members and Operations team members.
- Review and confirm all company policies and procedures.
- Gradually transition to independent support around the 30-day mark.
Compensation: $18- $20 /hour
As a Tia Billing Coordinator, you will be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system, billing/claims and ensuring that they are getting a concierge-level experience at Tia. In this position, you will be responsible for a variety of tasks requiring data analysis, in-depth evaluation, and sound judgment.
Member Billing Coordination: Collaborate closely with medical professionals, insurance payers, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members.
- Day-to-day member communications – managing member questions & feedback, and resolving member concerns (chat & phone support)
- The BIlling Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up
- This role is responsible for responding to customer questions via telephone and written correspondence regarding their insurance claims.
- Navigates through complex billing workflows to understand patient’s next steps and clearly communicates to patient and internal team members next steps for the patients
- Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur.
- Examining patient bills for accuracy and requesting any missing information for proper claims processing.
Compensation: $28.17 – $35.29 USD
The Catalog Operations Team is responsible for the curation, maintenance and expansion of GOAT Group’s metadata as it relates to the overall product catalog. This team works to improve accuracy, depth and range over time, ensuring high quality output that enhances discovery, purchasing and selling experiences across GOAT Group. You will be executing on assigned tasks/projects, both proactive and reactive, working towards growing the Fashion Catalog.
In this role, you will:
- Work with the Metadata Curation Manager for Fashion, to understand priority focus areas for categorizing and backfilling data in the Fashion catalog and work proactively to make progress against the key focus areas.
- Be both proactive and reactive in assembling Metadata to create products. Proactively creating products within the areas of priority while also hitting run the business SLAs for assigned tasks.
- Gain a deep understanding of GOAT Group standards. Be able to reference standards in normal workflows and provide feedback to external agents where relevant as well as socialize with peers.
- Understand and achieve team success frameworks as defined by the Catalog team leads.
- Gain a deep understanding of the Catalog tooling in order to execute on tasks efficiently, train others and provide useful feedback to the Fashion team lead.
- Be able to debug reported Metadata issues and escalate to leads when relevant.
- Work with Buying and Research team members to deeply understand guardrails and standards as it relates to the creation of Fashion products within the Catalog.
Customer Service Representative (Remote)
Compensation: $15.43 – $19.09 per hour
As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. This position is remote but prefer the candidate lives in the Eastern or Central time zone.
Administrative:
- Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
- Maintain accurate customer and territory records, facility records, and document all customer interaction.
- Generation of reports
- Monitor scheduled shipment dates to ensure timely delivery.
- Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
- Gain understanding of and adhere to Accounts Receivables policies and practices.
- Verify price and terms in accordance with standard procedures and customer profitability profiles.
- Multitask and work within multiple computer systems and communication platforms simultaneously.
- Maintain a current knowledge of company products, policies and procedures
Trust & Safety Specialist – Escalations
Compensation: $80,000 – $90,000 plus home office stipend, commuter stipend, and phone stipend.
As a Trust & Safety Specialist, you will be responsible for ensuring the safety of our platform through effective investigation, communication, and enforcement for violations of Instawork’s terms of service and Community Guidelines. You will help identify scalable ways of enforcing Instawork’s policies through existing tools and processes, while also proposing improvements.
What You’ll Do:
- Investigate safety incidents and follow through to resolution across all stakeholders
- Conduct objective, unbiased, thorough evidenced-based investigations
- Manage escalated support tickets, communicating clearly and consistently with the professionals and partners using our platform
- Develop subject matter expertise on Instawork’s Community Guidelines and terms of service
- Prioritize responses based on urgency and severity
- Identify opportunities to improve our operational workflows and policies
- Learn and master multiple internal systems
- Use data to gather and communicate facts
Compensation: $24 per hour plus a potential quarterly bonus up to $3,500 (you may qualify for a bonus after completing your first full quarter).
Under the supervision of the Head of Partnerships, the Partner Support Associate (PSA) is responsible for onboarding new partners, supporting and growing existing partners, and securing new backlink opportunities during support interactions via phone and email.
As a Partnership Support Associate (PSA), no two days are alike with a variety of exciting interactions keeping you on your toes and constantly engaged.
On a typical day, you’ll onboard 4 – 6 new partners from various industries and update your book of partners in our CRM (Hubspot). You’ll set up accounts, explore backlink opportunities, and collaborate with our marketing team on content. You’ll solve problems, stay ahead of potential and existing customers’ needs, and make sure our partners get the support they need to thrive.
Customer support is a key part of the role, so you’ll work directly with small businesses on their insurance documents, verify partner requirements are met, and ensure everything is in order. You’ll also proactively seek referrals, identify new potential partners, and grow our network.
Keeping our existing partners up-to-date and connected means reaching out to existing partners with 25 – 30 calls and 50 emails/day. As an expert on our products and insurance lingo, you’ll not only provide top-tier service to our partners but also contribute to the growth of our business.
Compensation: $15.66 – $23.45 per hour
The Account Resolution Specialist is engaged in the tracking of claims through the billing process, to identify problem areas, and to determine a course of action to resolve aging claims. Follows all policies and procedures as outlined by the company and/or governmental regulations and according to HIPAA regulations.
Responsibilities:
• Responsible for identifying trends which impact revenue and determine best course of action to resolve outstanding accounts, including denials, edit analysis, rejections, billing requests.
• Interact with manager and team members regarding unreleased and A/R research results.
• Responsible for the follow up on A/R rebill research projects; review status of accounts, action taken, and further course of action if warranted.
• Provide updates to manager with findings from A/R research and status of A/R projects.
• Perform other duties as directed by manager.
• Provide training and support to onshore and global team where needed to improve processes, improve quality and reduce unreleased volume.
Please know that although we exhaust all efforts to make sure all jobs posted are from reputable and validated companies, we are in no way affiliated with the companies shared above. We cannot extend any offers of employment or guarantee that you will be selected for the positions. We simply use our platform to share jobs with our followers and subscribers. As always, please do your own due diligence when applying for jobs.
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