Remote Work From Home Jobs for 11/11/2024

Hello No ? Work From Home Family! I have quite a few chat jobs, administrative, one overnight M-F role, a job with a internet stipend and equipment, and data entry jobs. Let’s get into the jobs of the day:

Member of Support Staff:

Salary range: $65,000-$90,000

We love to consider applicants from non-traditional backgrounds. No support experience needed. New or recent grads encouraged to apply.

What you’ll do

• Directly respond to requests for new and experienced Runway users via email and chat
• Investigate and escalate problem reports for product or billing transactions to appropriate teams
• Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency
• Engage with our Product team to translate customer feedback into actionable product updates and improvements
• Author and maintain internal and customer-facing knowledge base documentation
• Monitor requests and feedback from members of our Runway community through our public Discord server
• Continually focus on improving our Customer Support processes as we scale our operations

Customer Experience Associate:

Compensation: $20 per hour plus the wfh tech you need.

As our Customer Experience Associate, you’ll work with our world-class Customer Experience team.

The skills required for this role – 

• You are a natural communicator and you love diagnosing and solving problems.
• You are curious and enjoy learning how a product works so you can help your customers get the most out of it.
• You live and breathe customer care and understand how to measure the impact of great customer experiences.
• You love to troubleshoot and find a clear and understandable solution for customers.
• You have a track record of delighting customers in a Support/Success/Care role.
• You are team-oriented and going above and beyond to help out your peers is part of who you are.

Bonus points – 

• You have done this before. You have run support queues at a fast-growth startup.
• You geek out over technology and/or FinTech
• You have experience with Intercom as a chat platform
• You come from a family of small business owners

Customer Care Advocate (Monday – Friday / 11pm – 7am CST)

Compensation: $38,300 – $55,000 USD

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient’s requests are completed.

The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

Customer Experience Associate

***must be logged into Linkedin to see this one

This candidate is a superior communicator through all customer service channels and exudes empathy and the ability to put themselves in the customer’s shoes. Candidate has a strong work ethic and an entrepreneurial spirit. Candidate has experience in community management and social listening. Provide timely and accurate resolutions to client inquiries and ensure exceptional levels of service are met. Display a positive attitude and work with integrity when dealing with customers, co-workers and partners.

• Deliver a personalized experience via multiple channels (such as email, SMS, social media) while meeting quality and productivity goals.
• Assist with community management, social listening, and communication strategies.
• Manage moderation + conversations in community-driven social channels and help to maintain a happy + safe community environment.
• Thrive in a fast-paced environment tackling a large array of incoming customer issues, including email inquiries, social media inquiries, fan club moderation and reviews.
• Become an expert on our products, brand, and brand voice.
• Deliver above-and-beyond customer service by assisting customers in navigating our website and product catalog.

Customer Support Specialist:

Compensation: $65,000 -$75,000 annually plus bonuses, equity, ect.

As a CipherHealth Customer Support team member you will be a resource for our customers and a key technical resource internally. You will be responsible for solving end user support tickets, directly assisting nurses and doctors out in the field using CipherHealth solutions.

Responsibilities

• Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions
• Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines
• Prepare comprehensive procedures in an easily-digestible format for team reference
• Configure our solutions using the CipherHealth platform for different customer use cases
• Collaborate with the Customer Success and Product teams in the development and design of creative solutions
• Create both customer-facing and internal collateral supporting our solutions

Perks:

• Generous Employee Referral Program – earn cash for each employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives – receive public kudos and gift cards from peers and managers
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases

Client Support Specialist:

Compensation:  $47,000 – $60,000

The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues, and escalating cases to tier two teams or management when necessary. They handle cases related to at least ten major areas of the eMoney platform.

Job Responsibilities

• Answers a large volume of service calls, chats, or emails of increasing complexity regarding eMoney applications within a call center environment

• Provides technical and planning product support to advisors

• Assist advisors with financial planning scenarios within the eMoney platform

• Keep abreast of new features and functionality on all production sites of eMoney

• Keep abreast of financial planning industry laws and trends

Part-time Operations & Administrative Associate:

Compensation: $30/hr 

Galileo is looking for a Part-time Operations & Administrative Associate to partner with our clinical editorial teams to ensure efficient production of clinical content.  Reporting to one of our clinical leaders, this role will be responsible for keeping the production system on target and ensuring meticulous data management that supports high quality clinical care.

Here’s what you’ll do:

• Manage production process for clinical content.
• Track performance, hours, and output for multiple teams.
• Track status of editorial content to ensure timely completion of tasks by the clinical team.
• Communicate with the team to support production deadlines. 
• Read source documents and enter data in specific data fields accurately across multiple platforms.
• Perform data integrity tasks by locating and correcting data entry errors, or reporting them to supervisors.
• May create or modify data bases, including SmartSheet.
• Utilize data lists, spreadsheets and reports to propose and support operational goals.
• Visualize output of the editorial process.

TEMP REMOTE Operations Analyst:

Compensation: $22/hr.

The position will last for at least 6 months, with the possibility for an extension, based on performance.
Description of assignment and duties: 

• Review weekly donation lists and provide missing data
• Download and reconcile monthly donation results from third-party vendor
• Maintain Power BI records and ongoing historical records by month
• Submit compilation of donation addresses
• Monitor websites daily, directing questions to appropriate staff members for response
• Update affiliate contacts/addresses when they change
• Prepare invoices for approval and submission to Accounts Payable
• Process requests from affiliates for marketing products

Medical Records Coord-2

Compensation:  $34,091-$52,000

The Medical Record Coordinator is responsible for performing quality checks on automated reports, received scans, and guaranteeing electronic filing for assigned products and the corresponding members. The Medical Record Coordinator collaborates with multiple departments to obtain and confirm necessary documents are in place and properly set-up in the Electronic Medical System (EMS) database.

• Performs quality checks to maintain the integrity of events and criteria for reporting purposes.
• Processes members’ electronic documents, proof of data for inaccuracies, and any other missing information.
• Resolves discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution.
• Responds and coordinates field assignments for Interpreters by checking availability and assigning staff as appropriate taking location into consideration.
• Facilitates manual mailings for other departments.
• Move existing members, auto-enrollees and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products.
• Additional duties as assigned.

Billing Data Entry Specialist:

Compensation: $19.00 – $21.00/hr

Essential Functions

Encounter Management: Complete all necessary encounters for various practices, ensuring accurate data entry in the appropriate Electronic Health Record (EHR) systems.

• Optometrist Referral Processing:
• Manage the referral process for optometrists by entering referrals from the EHR into Salesforce.
• Perform benefits verification prior to sending information to the Enrollment Manager.
• Out-of-Pocket (OOP) Cost Ticket Requests:
• Address tickets related to OOP costs as generated by the Customer Care (CC) team.
• Eligibility Queries:
• Respond to eligibility-related questions from the Enrollment Team as needed, utilizing EHR data.

Customer Service Administrator – IntelliScript (Remote)

Compensation: $47,000 – $89,000 

The key area of responsibility in the role of Customer Service Administrator is interaction with customers, i.e., insurance applicants, to handle Fair Credit Reporting Act inquiries:

• Track and enter data received from customers in Salesforce
• Respond to consumers via phone and email in a timely manner
• Send FCRA consumer reports to individuals after verifying identity
• Utilize knowledge of FCRA and IntelliScript procedures to explain concepts and answer consumer questions in a professional manner

Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Administrative Assistant III:

Compensation: $54,800.00 – $82,200.00

This position can work remotely from anywhere within the United States, or onsite at out Rice Creek East?facility in Fridley, Minnesota.

In this role, you will independently perform diverse administrative and project duties.? Responsibilities will include but are not limited to: 

• Providing general administrative support including preparing communications and maintaining schedules
• Meeting and conference coordination, ordering supplies, travel coordination (domestic and international), including necessary international documentation, and submitting expenses 
• Creating presentations and meeting materials 
• Applying knowledge of and experience in company Payment and Sourcing Policy to facilitate execution of vendor contracts and payment of vendor invoices and Purchase Orders (POs) 
• Maintaining and sometimes creating files in MS Project/Word/Excel/PowerPoint 
• Supporting the recruiting interview process in terms of candidate communication and coordination of interviews 
• Managing new hire on-boarding processes, including new computer and mobile device ordering, setting up cubicle and facility needs, scheduling on-boarding meetings as needed per the hiring manager and any other needs related to new hire onboarding 

Premium Research and Data Administrator – Levelset

Compensation: $19 – $26 per hour

As a Premium Research & Data Administrator, you’ll partner with your team and key Customer Success Team members to ensure customers are getting what they have earned by sending legally compliant documents. Use your investigative and people skills to correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication.

It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases, research project information, and contact (through phone calls and email) construction companies nationwide to fill in any missing information.

What you’ll do:

• Search property information through online county websites, other internal and external tools
• Interact with our customers and construction companies by telephone and email 
• Work on deadlines prioritized by our SLA with our customers
• Update job information in our database through data entry
• Correct inaccuracies and fills in gaps based on our customer’s data

I look forward to posting jobs for you tomorrow.