Hello No Phone WFH Family! I have a few jobs for you today including: 2 email only jobs, a few email and chat and phone jobs, and a few data analytics jobs.
Client Experience Associate – Part time
Compensation: $25-45 per hour
As a CX Associate, you’ll be one of the main points of contact for our 10,000s of investors during one of our busiest seasons – tax season. You’ll play a key role in the development of our best in class client interaction and customer service while providing exceptional email and chat support.
What You’ll Do:
- Respond and resolve customer requests and questions via chat and email
- Escalate customer issues and help develop best practices for efficient customer engagement
- Assist with KYC/AML operations, account onboarding, and technical troubleshooting
- Translate customer needs into recommendations for CX and engineering – this is an opportunity to directly influence the Titan roadmap
- The schedule for this position is Monday-Thursday (27 hours)
- Monday: 9am-5pm EST (7)
- Tues-Fri: 10am-3pm EST (5)
Seasonal Customer Engagement Associate:
Compensation: $18 – $19 an hour
The Customer Engagement Associate contributes to the success of Sur La Table by writing, sending and responding to 1:1 email communications that reflects Sur La Table’s voice and brand. The Customer Engagement Associate is responsible for producing, editing, proofing copy and sending of these personalized customer emails that are sent on a 1:1 basis leveraging Lexer Contact (AI technology).
What you get to do every day:
- Compose and send personalized emails to high-value customers, ensuring a tailored experience.
- Respond promptly and professionally to customer inquiries via email, addressing questions and concerns effectively.
- Collaborate with team members to maintain a high standard of customer satisfaction.
- Track and report customer feedback and engagement metrics.
- Assist with any additional tasks as needed to support the team.
Compensation: $24/hour
As a Client Support Specialist, you will play a crucial role in ensuring the smooth functioning of our mobile app and delivering exceptional customer support to our clients. You will be responsible for understanding and resolving issues related to API and manual software integrations, as well as providing technical assistance to clients facing challenges. Your ability to develop a deep understanding of our clients’ needs, identify issues, and take proactive measures to address them will be key to success in this role.
What You’ll Do
- Provide exceptional client support through various channels (email, chat, and phone) through Zendesk to address client inquiries, technical issues, and escalations related to client payroll & timeclock software integrations.
- Drive forward critical customer support metrics such as first response time, full resolution time, and Customer Satisfaction Ratings
- Collaborate with internal teams, including Customer Support, Account Management and Onboarding Managers to identify, troubleshoot, and resolve issues effectively and efficiently
- Develop a comprehensive understanding of our client-facing features and portals, functionalities, and integration processes, and be able to articulate them clearly and concisely to clients.
Customer Support Specialist, Balance Support
Compensation: $19/hour
The Customer Support Specialist, Balance Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience.
What You’ll Do:
- Responsive Customer Engagement: Respond promptly to incoming customer inquiries with a focus on delivering accurate and satisfactory responses to their inquiries and concerns.
- Customer Satisfaction Champion: De-escalate situations involving dissatisfied customers by providing patient assistance and empathy, ensuring a positive experience.
- Product Knowledge Mastery: Develop a profound understanding of our customer-facing features, portals, functionalities, and integration processes. Articulate these details clearly and concisely to customers.
- Guided Troubleshooting/Education: Guide customers through troubleshooting processes, assisting them in navigating the Tapcheck app and utilizing our products or services effectively.
- Metrics Improvement: Drive key customer support metrics, including first response time, full resolution time, and Customer Satisfaction Ratings, to enhance overall service quality.
Compensation: $20.43-$28.36
As part of our Customer Experience team, the Customer Success Coordinator is responsible for ensuring our customers get maximum value from our products, services, and platforms, with a focus on customer onboarding, adoption, support, renewal, and growth. This role requires regular and consistent interaction with external customers, as you work within the support queue troubleshooting and resolving tier one, licensing, administrative, and fundamental technical issues that affect users of the SolidProfessor platform.
***Please note that this Customer Success Coordinator is a remote opportunity, however, you will be required to have working hours between 8:00AM-5:00PM Monday-Friday EST.***
Our Ideal Candidate
- We are looking for a customer-centric impressive communicator who is passionate about ensuring that customers receive best-in-class service and have access to the help they need to be a successful user of our SolidProfessor platform.
- You will be a good fit for this role if you are a quick learner who enjoys creating exceptional customer experiences and making an impact helping them achieve their goals.
- This is very much a team player role, as you’ll work with our extremely driven and successful customer success, product, and web development teams.
Compensation: $46,500 – $55,700
Customer Support Representatives direct customers to the appropriate product or licensing model via inbound calls and emails, route inbound emails and calls to appropriate teams, create quotes with adherence to sales and pricing policies, accept credit card orders over the phones, identify and create leads for Account Development, facilitate unique legal and financial requests, and assist with miscellaneous account-related inquiries to enable future purchases or resolve issues.
About the Role
- Responds to incoming customer orders, products, and account inquiries, approx. 50% phone and 50% email, and direct to more appropriate channels as needed.
- Creates quotes and reviews created quotes for accuracy.
- Accepts credit card purchases over the phone and accurately fulfills orders.
- Reviews purchase orders for adherence to sales and pricing policies and ensures that appropriate documentation and approvals are provided prior to fulfillment.
- Collaborates with other departments as needed to assist customers with unique accounts or purchasing needs.
- Self-manages a variable workload and responds to all inquiries within 24 hours.
- Serves as first line of escalation for issues with internal partners and external customers.
- Identifies opportunities for workflow/policy/process improvements and represent OM in testing/feedback or other collaborative opportunities.
Customer Support – Privacy Consultant:
Compensation: $25 – $35 an hour
Duties:
-Perform the best in class privacy support to the world
-Help users’ subscription states, account details and other customer requests
-Work with the team to ensure workflows that satisfy users, efficiently
-Ensure that our most common inquiries are resolved within a week
-Serve as a primary point of contact for Cloaked users
-Proactively engage with customers to understand their goals, challenges, and use cases
-Develop and execute account plans to drive product adoption, customer satisfaction, and retention
-Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems
-Collaborate with the product development team to address recurring issues and contribute to product improvements
-Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support
American English Speakers (Remote)
***MUST have an android phone for this one.
American English speakers are needed for voice recording project. This project will have a short duration. This is a flexible task that is to be completed through an online application, available 24/7.
Requirements:
- Native level of speaking and listening in American English.
- Intermediate level of English or Spanish.
- Computer skills at user level.
- It is necessary to have the Android operating system mobile to carry out this project.
Sigma AI is a global training data collection, preparation and annotation services company. With 30+ years of experience in the data annotation space, we support companies with the right mix of people, processes and technology to train smarter AI that serves humans better.
We are currently looking for candidates for our online English Speakers project.
Requirements:
– Good oral comprehension and written expression of one of the mentioned language is essential, no spelling mistakes.
– Computer skills at user level.
– Attention to detail.
– Transcription experience is not required.
I look forward to emailing you all on Monday!
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