Remote Work From Home Jobs for 10/31/2024

Hello No Phone WFH Family! I have jobs for you today, and today is the last day of the $2 Digital Product Retirement Sale!

Let’s get into the jobs of the day:

Customer Service Representative:

WE ARE CURRENTLY HIRING FOR FULL-TIME roles. The role requires 40 hours per week over the course of 5 days, with two consecutive days off. Shifts are 8 hours and cans start as early as 8am Eastern Time and end as late as 11pm Eastern Time. Weekend shifts are required.

All schedules are subject to change due to the needs of the business. You will be working 100% remotely. Role is based in the United States and requires work authorization.

The Opportunity:

• Be the first point of contact for all our guests via phone, email and messaging
• Learn the ins and outs of our travel business so you can handle any questions guests have
• Respond to, troubleshoot, and resolve guest issues in a timely and positive manner
• Handle the booking process from start to finish when reservations requests overflow from the Central Reservations Team
• Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests

TELECOMMUTE CUSTOMER CARE ASSOCIATE:

As a Telecommute Customer Care Associate, you will play a vital role in enhancing the level of service we provide to our clients and parking customers. You will manage incoming intercom calls, telephone inquiries, emails, and all aspects of customer contact within the Remote Management Center. We seek individuals who maintain a positive attitude while working in a fast-paced environment and can swiftly identify and resolve customer inquiries.

Key Responsibilities:

• Handle incoming calls and communications with professionalism and empathy.
• Quickly assess and resolve customer inquiries and issues.
• Adapt to changing demands and priorities in a dynamic work environment.
• Maintain a high standard of customer service while effectively managing multiple tasks.
• Collaborate with team members to improve service delivery and client satisfaction.

Product Support Specialist:

Compensation: $27.76 per hour

Responsibilities:

• Engage with customers through various channels including email, live chat, and virtual meetings to provide timely and effective solutions.
• Collaborate closely with cross-functional teams to efficiently resolve customer issues and deliver seamless support experiences.
• Actively participate in team meetings, company-wide discussions, and one-on-one sessions to stay informed and contribute to the team’s success.
• Consistently meet or exceed both individual and team Key Performance Indicators (KPIs) to ensure high-quality support.
• Take the initiative to enhance and update Macros, Help Center articles, and other resources to improve the customer support process.
• Support colleagues by promptly addressing questions and sharing insights in designated team communication channels.
• Contribute to product launches by sharing valuable customer insights and feedback, ensuring continuous improvement of our offerings.
• Additional tasks as approved by leadership.

Merchant Care Support Agent:

Compensation: $29,004.00 – $48,341.00

We are hiring a Merchant Care Support Agent who is responsible for answering questions and resolving issues for our merchants primarily through phone, email and chat support. You will be viewed by our merchants as a trusted partner from whom they can get quick and correct access to information.  

What you’ll do:

• Utilize all available SOPs, tools, and resources to ensure an exceptional merchant experience on every interaction. 
• Manage different workflows, including case/task management via inbound phone and outbound callbacks and follow-ups, with some support in email and chat as well. 
• Research, document, and communicate the above issues effectively and accurately. 
• Develop and maintain strong relationships with Merchants and Partners. 
• Be consistent with follow up and follow through for all cases to ensure complete and timely resolution. 
• Creatively solve merchant issues that arise that may be outside standard SOPs to deliver a successful merchant outcome. 
• Triage and escalate urgent issues in order to push them to resolution. 
• Manage multiple applications and resources including contact management systems and knowledge bases. 
• Communicate quickly and effectively to internal and external stakeholders. 
• Provide feedback to leadership and program teams regarding processes and trends impacting the merchant experience. 
• Additional duties and responsibilities as necessary. 

Participant Support Specialist:

Compensation: $70,000

This individual will be responsible for serving as the go-to person for in-depth Tier 2 educational and technical participant inquiries, for the employees of the company that are enrolled in the 401(k) benefit. We are seeking a natural client advocate with technical affinity who will go to great lengths to provide clients with nothing short of a positive experience. This is a perfect opportunity for someone who is naturally empathetic, genuinely loves helping people, exemplary phone communication skills and enjoys diving deep into our product for customer solutions. 

• Support customers with multiple channels, including: email and phone
• First line of defense for customer technical issues and troubleshooting within our Product 
• Daily management and organization of product tools such as Confluence, Jira, and Salesforce.
• Go-to person for the entire participant lifecycle at Guideline with an emphasis on Tier 2 support
• Part of the participant escalation path, handling sensitive issues or complaints and ensuring that our customers are supported and satisfied
• Act as the voice of our customers – identify trends and gaps based on communication and feedback from customers
• Collaborate interdepartmentally with sales, engineering, operations, and our in-house legal team in order to troubleshoot and help customers
• Report to Customer Support Manager

Customer Success Associate:

Compensation: $47,000.00 To $55,000.00 Annually

As a Customer Success Associate, you’ll play an important role in supporting and nurturing customer relationships with a focus on product adoption, satisfaction, and retention. This is an entry-level position with opportunities for career growth into a Customer Success Manager or Team Lead role in the future.

Responsibilities:

• Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention.
• Provide basic technical and product support to help customers maximize value, including managing escalations when necessary.
• Help navigate the contract renewal process and keep stakeholders informed on status updates.
• Promote the value of the product by understanding customer needs and aligning them with company solutions when appropriate.

Accounts Payable Specialist I:

Compensation: $20-23 per hour

With direct supervision, Accounts Payable Specialist processes vendor requests, vendor invoices and employee expense reimbursements in a timely manner, provides administrative and accounting support, and serves as a vendors’ main point of contact for questions related to payments and invoices. Works with team members and manager towards meeting departmental metrics, goals, and objectives.

Essential Functions:

• Reviews and processes invoices into Workday in an accurate and timely manner and submits for review by Manager. This includes maintaining vendor records and recording timely updates and investigating changes.
• Maintains general knowledge of cost centers, spending categories, and budget authorities.
• Processes incoming physical and electronic mail; disperses invoices to team members.
• Reviews and prepares reconciliations of vendor invoices and statements to include investigation of past due balances on invoices; discusses discrepancies with vendors and reports progress to management. Will assist management with making corrections to accounts when necessary.
• Assists with creating new vendors in the system. Ensure accuracy of vendor tax documents.
• Other duties as assigned.

Call Chaperone Analyst (MS):

As a Call Chaperone Analyst, you will monitor scheduled calls between ACA’s clients and experts in various fields. You will play a crucial role in ensuring compliance with client and regulatory requirements by conducting pre-call diligence, keeping detailed notes, identifying potential issues, and escalating items of interest as needed. This position offers a unique opportunity to gain exposure to a wide range of topics and industries while contributing to the integrity of our client engagements.

What you’ll do:

• Conduct pre-call diligence to understand the topic and nature of each call.
• Keep detailed notes about what was discussed on each call to allow others who were not there to understand the discussion that took place.
• Identify items that may violate the client’s code of ethics or other compliance procedures, the expert network’s terms of service, or could be identified by a regulator as a potential item of interest in a review.
• Research any item that was identified as a potential item of interest on a call to determine if it is worth notifying the client.
• Escalate any items of interest to the designated escalation team and be available for follow-up questions.
• Prepare written summaries of each call that may be submitted to clients.

Data Specialist, Seasonal Tax Support:

Compensation: $16 per hour

As a Data Specialist on the on the BT Prep team, you will be an integral member of the firm’s centralized tax processing center.

You will have the option to select either a Validation, K-1A, or Digital Scanning specialization!

Data Specialist – Validation:

As a Data Specialist team member on the BT Prep team with a Validation focus, responsibilities include, but are not limited to, the following:

• Validate, for accuracy, data and scanned confidential documents for individual tax returns
• Input necessary information not captured by software
• Ensure client confidentiality by following all company procedures regarding information handling

Data Specialist – K-1A:

As a Data Specialist team member on the BT Prep team with a K-1A focus, responsibilities include, but are not limited to, the following:

• Validate K-1 documents
• Input necessary information not captured by software
• Ensure client confidentiality by following all company procedures regarding information handling

Data Specialist – Digital Scanning:  

As a Data Specialist team member on the BT Prep team with a Digital Scanning focus, responsibilities include, but are not limited to, the following:

• Preparation of files for submission into validation software
• Responsible for ensuring the accurate use of separator sheets to ensure proper organization of file within Adobe
• Ensure client confidentiality by following all company procedures regarding information handling

Administrative Assistant (Part Time):

Compensation: $30 per hour

We are looking for a part time Administrative Assistant to help with administrative duties across multiple teams. This person will ensure high levels of organizational effectiveness and communication. A successful administrative assistant should also have experience with a variety of office software (email tools, spreadsheets, and databases) and be able to accurately handle administrative duties. 

Responsibilities

•    Helps with administrative and office related tasks as needed across multiple teams.
•    Help with scheduling meetings, interviews, and events.
•    Assists in the planning of company events as well as set up.  
•    Data entry when needed.
•    Work closely with the Senior Office Manager and supports other colleagues as needed. 

I look forward to seeing you all on Monday!