Hello No Phone WFH Family! We have quite a few email and chat jobs for the day. Our $2 digital product is a how-to guide on how to get started reselling electronics.
Let’s get into the jobs of the day:
This job was posted almost a month ago, but it is still up so still apply!
Compensation: $18-21 per hour. This is a part-time, temporary project for the next 3-4 months that offers a completely remote schedule allowing candidates to work from anywhere in EST.
RESPONSIBILITIES:
- Organize, maintain, and track student adjudication data using Excel spreadsheets and student databases or nonprofit association software like Open Water.
- Generate various reports to monitor data, identify missing information, and ensure compliance with application requirements.
- Analyze and improve data collection systems and workflows to enhance efficiency.
- Ensure data accuracy and completeness by cross-checking information and maintaining data sheets.
- Track scheduling and change requests related to the Program.
- Assist in developing and implementing systems to merge and track data points effectively.
- Monitor compliance with application requirements and ensure adherence to program guidelines.
The salary range for this position is $20- $25/hour.
Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our consumers as a single point of contact to all customer inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.
What you will be doing:
• Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues
• Model exemplary service through telephone, email, and direct mail channels
• Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat consumers
• Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
Customer Support Representative:
The hourly rate for this role is $21.15 per hour, payable bi-weekly.
Responsibilities:
- Provide superior customer service to DaySmart customers
- Manage chat and email conversations
- Ability to be on call on holidays and weekends
- Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
- Field general use questions over the phone (occasionally via chat or email) about our software and additional services
- Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
- Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software
- Upsell additional add-on services
- Participate in daily departmental meetings communicating recent customer’s issues and concerns
- Communicate possible software bugs and customer-specific database issues to management
- Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)
EarnIn is looking for a Support Specialist who will work within our customer support operations space, ensuring a high level of service and satisfaction. You will play a crucial role in managing day-to-day support activities, responding to customer inquiries, and helping to resolve issues efficiently while working directly with customers.
EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location.
WHAT WE’RE LOOKING FOR
- 3+ years of experience in customer service, support, or related areas
- Strong communication and interpersonal skills.
- Strong customer empathy and a passion for our mission.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving mindset and a passion for helping others.
- Familiarity with customer support software is a plus.
Associate Customer Support Representative:
Compensation: $20.20 per hour
You will need to be able to communicate all the intricacies of TeamUp software capabilities in a clear, concise, and friendly way. You should be comfortable handling a high volume of calls and messages from existing customers on a variety of enquiries.
Responsibilities
- Respond to customer queries in a timely and accurate way via phone, email, video, or chat
- Support your team members with maximum productivity and customer satisfaction in mind
- Identify customer needs and help match their requirements to our software
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Act as the voice of the customer, with regular internal updates about feature requests and technical roadblocks
- Contribute towards writing help guides
- Help to maintain a high standard of customer satisfaction
Administrative Assistant – TEMPORARY/PART TIME – Remote
**** TEMPORARY POSITION – 9 months assignment. Part time role – 20 hrs/week. Staffed through TCWGlobal. ****
As part of a mission centric, locally delivered and nationally powered organization this role is responsible for a variety of internal operational support functions as well as customer support for fundraisers and donors with the ability to multitask, effectively communicate via phone, adjust to fluctuating call volumes and provide exceptional internal and external customer service. Relentlessly pursuing cancer cures.
Campaign Admin
- Execute mass data entry in multiple systems, including internally owned and external partner systems (CRMs, ticketing systems, event sites, etc…)
- Support updates and maintenance of Drupal sites, WordPress pages, and other IT related functions
- Provide coverage for Workplace Giving admin responsibilities during critical crunch periods (e.g. Of The Year)
- Execute upon requests submitted through the centralized inbound processes for all administrative responsibilities (Formsite, smartsheet, etc…)
- Update campaign reporting, communicating directly with campaign staff when necessary
- Pull lists to assist Engagement team with mass communication sends
- Responsible for answering and solving administrative tickets submitted through supportservices@lls.org
This position will work with the team and department to ensure vendor compliance with quality standards and/or regulatory requirements established by the Government and/or by the client organization to achieve the highest level of integrity at Cotiviti.
- Perform a variety of support and general administrative assignments in support of the audit or auditors, including filing, data entry, tracking and correspondence following established standards and work processes.
- Obtains data files and/or generates reports for audits by identifying appropriate file parameters extracting data from downloaded and/or imported data files as requested by auditor. May be required to review client systems and update Cotiviti systems accordingly.
- Serves as a point of contact and facilitate responses to general inquiries and data requests from both internal and external customers. As requested, or required, communicates directly with the client or providers following established processes and procedures.
- Provides proofing support on claims submittals to double check totals, verbiage, calculations, or general accuracy prior to client submission.
- Maintains productivity goals and standards set by the department.
- Ensure all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity.
- Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work.
- Ensures vendor compliance with quality standards and/or regulatory requirements established by the government or by the client organization.
- Identifies sources of information and executes processes ensuring information is disseminated and updated.
Compensation: $54,000—$76,000 USD
Ontra is seeking an E-Billing Associate reporting to our Team Lead, Billing Operations on our Finance & Accounting team.
The role is a great opportunity for someone who wants to become an essential member of Ontra’s Finance & Accounting team. This person will be responsible for managing all aspects of billing and collections for Ontra’s e-billing clients, and work to ensure successful invoice submission and payment of all e-bill accounts.
What you’ll do
- Own end-to-end onboarding for all new e-bill clients
- Submit all e-bill invoices in compliance with clients’ e-billing guidelines, and by the required monthly deadlines
- Source and maintain all necessary information for successful invoice submission for new and existing e-bill clients; i.e. client matter IDs and timekeeper approvals
- Respond to client inquiries for accrual data, matter information, and timekeeper rates
- Resolve all e-bill rejections and reductions in a timely and professional manner
- Partner with Account Managers and other team members to edit, revise, and resubmit invoices as required
- Generate AR aging reports and facilitate collections outreach for customers with past due balances
- Assist with cash application by researching and identifying cash receipts for e-billed invoices
- Monitor client email inbox and internal invoice support channel for incoming inquiries and respond within the established time frames
Community Management Support Specialist:
Compensation: $40,000 – $45,000 USD Annually
As a Community Management Support Specialist at our company, your responsibilities would revolve around managing our community and performing Customer Support related tasks within the support team. You are charged with building and maintaining an engaging community and connecting with our audience to deliver the ideal customer experience. You will also be responsible for assisting our customers with technical problems when using our products and services.
Responsibilities
- Managing and curating all our platforms/communities and student facing resources.
- Building social media strategies and implementing day to day tasks that help our communities thrive.
- Responding to customer questions on a day-to-day basis across all of our platforms while conveying our brand voice, personality, and image.
- Engaging and responding directly to feedback, questions and comments in a timely and accurate way, via phone, email, chat, blogs or on community platforms. This would include managing our Intercom tickets, trustPilot reviews, moderating product comments/feedback, managing our course communities, amongst others as assigned.
- Resolving customer needs and problems, recommending solutions and guiding product users through features and functionalities.
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