Hello No Phone WFH Family. I have a few jobs for you today that include: email, phone, and chat jobs, administrative assistant jobs, and a moderation job.
Let’s get into the jobs of the day:
Chat & Phone Tech Support/Customer Service Agent – Seasonal
Compensation: $14 per hour
Responsibilities:
- Provide basic technical support via phone or chat
- Please be aware that you may be placed in a class that is NOT chat-trained, depending on availability
- None of our chat-trained roles are 100% chat, and still have a phone support aspect
- Deliver an exceptional support experience
- Interact and communicate effectively with a variety of customers
- Provide a memorable and delightful experience
Compensation: $28.50 per hour
ECR specialists are skillful communicators who can tactfully tailor their messages to suit diverse audiences and support platforms including phone, email, and chat. In addition to resolving customer issues, ECR specialists analyze case details and provide insights and recommendations to key stakeholders.
Duties:
- Provide unparalleled customer support experiences and resolutions for Uber employees, executive leadership, and key community influencers
- Own support processes that are often highly complex, urgent, and sensitive
- Mitigate legal and media risk by providing seamless support for users whose experiences could impact Uber’s public narrative
- Send timely status updates, case reports, and process-improvement proposals to internal stakeholders on a consistent basis
- Maintain relationships and build trust with key business partners including Operations, Communications, Community Operations, Legal, Media, and members of Uber’s Executive Leadership Team
- Navigate multiple knowledge bases (KBs) and contact management systems in order to resolve diverse and nuanced issue types across lines of business
- Think outside of the box to develop creative support solutions that best serve the customer and Uber
As a Customer Success Specialist at Upbound, you will be the first point of contact for customers using our universal cloud platform. You’ll play a crucial role in ensuring customer satisfaction by providing timely and effective support for technical issues, questions, and service requests.
In this role, you will:
- Serve as the first line of support for Upbound platform users, handle initial customer inquiries through various channels (email, chat, ticket system)
- Triage and categorize incoming support tickets according to priority and complexity
- Troubleshoot and resolve basic to moderate technical issues related to the Upbound platform
- Escalate complex technical issues to Engineering and Solutions support teams with proper documentation and context
- Maintain accurate records of all customer interactions and support tickets
- Create and update knowledge base articles based on common customer inquiries
- Monitor system status and alert relevant teams of any potential issues
- Assist customers with account management, access issues, and basic configuration questions
- Participate on an on call rotation
Customer Experience Consultant
Compensation: $19.60 – $31.40 Hourly
Your ability to respond promptly to all customers within assigned service levels and take ownership of resolving customer issues will be key to our continued success.
Responsibilities
- Provide exceptional customer service and support to photographers and agents
- Master the Aryeo & BYOP products and processes within CRM’s & Slack
- Support & understand Zillow’s new product launches
- Stay on top of product fixes and releases
- Respond to customers within assigned service levels
- Take ownership of resolving technical customer issues
- Meet defined goals and activity metrics using the CX CRM
- Communicate openly with customers and teammates, both internal and external
- Adapt quickly to changes in a fast-paced environment and be a leader of change
- Expertise in the Aryeo product and ability to provide workarounds and report bugs
Compensation: $15,000-$25,000 per year
We’re looking for a Customer Operations Associate to assist with overnight Customer Support coverage and help improve customer operations.
Responsibilities will include, but are not limited to:
- Assisting Customers via Phone, email, and text
- Using Google Suite to work on data related tasks
- Develop a deep understanding of Boiler Systems & Runwise’s Products and how they function
- Communicate across multiple different teams via written and sometimes verbal communication
- Work independently on projects and tasks with minimal supervision
- Partner with other Customer Operations Associates to complete larger projects efficiently
- Constantly look for better ways to do projects or improve processes amongst the operations team and other customer service teams
Compensation: $24 – $34 per hour
In this role, you will be responsible for moderating, engaging with, and responding to all comments and messages received across our organic and paid social media channels.
You Will:
- Monitor and moderate all incoming comments and messages on our social media platforms, ensuring timely and appropriate responses
- Identify and act on opportunities to enhance customer relationships and improve overall engagement through proactive outreach and thoughtful responses
- Engage with our audience by fostering meaningful conversations and encouraging customer interaction on various social media channels
- Flag potential issues or concerns to the Communications and Content leads to ensure timely resolution and alignment with brand messaging
- Collaborate with the Marketing and Customer Support teams to address customer inquiries, feedback, and concerns effectively
- Analyze engagement metrics and feedback to inform content strategies and identify trends that can enhance customer experience
Customer Support Representative
Compensation: $50,000 to $60,000
As a crucial member of the Customer Support team at Rockbot, you will have the opportunity to provide high level, white glove customer service to a growing customer base. In return, you will help us understand our customers’ needs by reporting emerging trends learned from working incoming tickets, chats, and phone calls.
You Will:
- Create an amazing experience for all customers
- Have upbeat communication on incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
- Triage tickets by knowing when and where to escalate issues, customers, etc.
- Solve tickets through 1-touch resolution
- Update customer information in the customer service database during and after each call
- Required to work during some off hours and holidays
Contract Tax Administrative Assistant
Compensation: $22 – $25 per hour
This is a temporary position looking to be filled from January 2025 – May 2025. Upon completion of this contract there may be full time opportunities available.
We need an administrative assistant to work with our team of tax preparers for the tax season. This person will be responsible for responding to all incoming customer concerns, ensuring accurate documentation is being collected, assigning returns to tax preparers, communicating with the tax team continuously during the day, and ensuring the customer’s experience is as seamless as possible.
Responsibilities
- Provides administrative support to tax preparer team operations
- Assigning customers to our team in our internal support tool
- Respond to customer inquiries via email through Intercom
- Inputs and updates customer information in our tools
- Reviews customers documentation
- Correspond with customers requesting additional information
- Providing status updates to customers
- Escalate concerns and issues to leadership
- Become the expert in our tools to assist our preparers with questions
- Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
Customer Service Representative
Compensation: $40,000-$42,000
The Customer Service Representative is often the first contact our customer has with HarperCollins Publishers.
Responsibilities
- Provides Omnichannel support, including customer chat support, answering email inquiries and phone calls, and responding to Social Media messages.
- Multitasks while maintaining attention to detail and quality.
- Utilizes available resources to help users get the most from their product, including macros, frequently asked questions, and knowledge articles.
- Exercises appropriate discretion in escalating issues when necessary.
- Understanding of computer applications for information and resolution of customer needs.
Compensation: $117,000-$171,500 plus monthly stipends for work and wellness.
As an Executive Assistant you’ll …
- Calendar & Inbox Management: Strategically, and with timeliness, manage the CRO calendar & inbox, effectively prioritizing high-impact activities and ensuring focus is aligned with organizational goals.
- Meeting Coordination: Coordinate and facilitate leadership meetings, revenue planning sessions, and quarterly business reviews. Prepare for and attend synchronous meetings across multiple time zones, drive accountability across the revenue organization by tracking key deliverables, follow-ups, and action items.
- Project/Event Management: Lead a variety of cross-functional special projects that require planning, coordination, and organization, such as team offsite event planning, SKO planning, Presidents Club and implementing new programs and processes. Your efforts will directly contribute to the scalability and effectiveness of the Sales Department.
- Travel Arrangements: Organize travel for the CRO, including booking flights, accommodations, and ground transportation, ensuring seamless logistics and minimizing downtime. Simultaneously work closely with finance business partners to manage T&E budget associated with these offsites and events.
- Information Flow Management: Handle time-sensitive, confidential information with discretion and integrity, and manage information flow within the executive team to enhance decision-making processes.
- Stakeholder Interaction: Build and maintain relationships with internal and external stakeholders, ensuring effective communication and collaboration, which are crucial to the success of Webflow.
- Push the boundaries of what’s possible for the team — and for you. This team is always looking for ways to do better, even if they’re not yet 100% proven. If there’s an idea to make things more fun, more engaging, or more efficient, we’re really excited to try it out. We’re deeply invested in supporting your career growth, and can’t wait to learn and grow together.
Please know that although we exhaust all efforts to make sure all jobs posted are from reputable and validated companies, we are in no way affiliated with the companies shared above. We cannot extend any offers of employment or guarantee that you will be selected for the positions. We simply use our platform to share jobs with our followers and subscribers. As always, please do your own due diligence when applying for jobs.
I look forward to posting jobs for you on tomorrow.
Discover more from The Non Phone WFH Network
Subscribe to get the latest posts sent to your email.