Hello No Phone WFH Family! Our jobs today include: one job with a $500 wfh stipend and $150 extra on your monthly check for wfh expenses, an overnight job, and so much more!
Let’s get into the jobs of the day:
Compensation: $16 to $17/hr
As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience.
Responsibilities:
- Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
- Explains and upholds contract coverage to customers and/or contractors
- Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
- Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
- May assume other duties as assigned
Customer Service Representative (Overnight)
Compensation: $14 per hour
We are looking for customer service agents who has had experience working overnight and who will provide online support for up to 100+ contacts per day. You will handle billing, intermediate troubleshooting and interacting with sports fans from the world’s largest brands such as the NBA, NFL, UFC and SKY Sports! Our customers use a variety of devices such as computers, mobile devices, game systems, or other OTT devices to connect with our streaming service.
- Must have personal laptop or desktop computer during training and ninety-day (90) probationary period.
- Accommodations in a private setting conducive to performing work duties, should circumstances require remote work, where you can focus on work without interruption while on shift.
- Able to keep pace with the number of email tickets or live chats that come in.
- Good reading comprehension.
- Proficient grammar and spelling skills.
- Previous customer service experience a plus.
- Previous call center experience a plus.
- A passion for sports a plus.
- Previous overnight experience is a plus.
- Fluent in Spanish or any other language is a plus.
Customer Care, Licensing Concierge – Remote
As Licensing Concierge you will be a primary support liaison on Soundstripe’s dynamic Customer Care team. Your role involves answering questions, resolving issues, managing and streamline feedback from customers, and prioritizing urgent support needs—all while delivering a touch of whimsy and genuine care in every interaction.
In this role you will:
- Handle all Customer Care workflows, including email, chat, and inbound/outbound phone support.
- Address customer inquiries related to billing, licensing, and website functionality.
- Assist with questions about Soundstripe’s licensing agreements, ensuring customers fully understand the terms, conditions, and related invoices.
- Assess and escalate customer concerns or feedback to management when necessary.
- Partner with cross-functional teams by handling account maintenance tasks, account adjustments, and other related functions.
- Collaborate with the management team to identify and implement process improvements that enhance the efficiency of customer support operations and systems.
Transcript Evaluation Assistant
Compensation: $16.73 – $24.27
The Transcript Evaluation Assistant will maintain assigned aspects of the academic record by receiving and maintaining student documentation of course work under consideration for transfer.
Essential Functions and Responsibilities:
· The Transcript Evaluation Assistant will act as an individual contributor to provide support in a variety of routine and standardized responsibilities within a college-focused Transcript Evaluation Team.
· The Transcript Evaluation Assistant will maintain assigned aspects of the academic record including, but not limited to, receiving and maintaining student documentation of course work under consideration for transfer, and accurately record results in the appropriate systems.
· The Transcript Evaluation Assistant will create and maintain all pertinent records in compliance with federal and state laws, university regulations and policies. The associate will have a strong attention to detail and the ability to be both a team player and independent contributor.
· The work of the Transcript Evaluation Assistant is of limited complexity, focused on verification of previously completed degrees to determine eligibility for admission into a program.
· The Transcript Evaluation Assistant applies university, department and team policies and procedures in maintaining student documentation.
· The Transcript Evaluation Assistant’s work is critical to each prospective student’s experience and success at WGU.
Compensation: $58,500 – $67,000 plus one-time $500 remote office stipend for all team members and then a monthly $150 stipend to cover WFH costs such as the internet.
You will be responsible for providing empathetic support to Ladder customers while actively representing them to internal stakeholders. The hours required for this role are from 8:00 AM to 5:00 PM in either Central or Mountain time zones.
Responsibilities
- Consistently deliver high-quality customer experiences that educate consumers on life insurance and Ladder
- Provide omnichannel service (email, phone, live chat) to Ladder customers by responding to incoming inquiries in a timely and accurate manner
- Serve as the voice of the customer and collaborate with internal stakeholders to help improve the customers’ journey
- Collaborate with Underwriting and other business partners to assist Ladder customers in fulfilling application requirements
- Proactively seek and take action on responsibilities to improve the impact of Customer Experience
Compensation: $50,000-$65,000
The Customer Support Specialist is primarily responsible for managing and tracking support tickets and solving issues generated from users of CaseWorthy’s multi-product platforms.
This work involves frequent interaction with customers via telephone and email to deliver quality solutions in a timely manner and eventually being able to create strong relationships with customers. This position also includes developing and maintaining support resources made available to customers and other support and training related projects.
Responsibilities
- Receive, investigate, and respond to customer inquiries in a thorough and timely manner.
- Track open tickets that require follow-up, driving those items to resolution.
- Document customer interaction within each support ticket.
- Distinguish between user errors, bugs, and platform enhancement requests.
- Decide when to escalate support tickets to another level or organization and ensure that those escalations are completed effectively and efficiently.
- Develop and maintain support resources and documentation, including knowledge base articles, manual updates, etc.
Customer Support, Virtual Care
Must live in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN or TX
Virtual Customer Support plays an integral role in the success of the practice and is expected to champion Petfolk’s core values while assisting the team in meeting the goals of the pet care center. Virtual Care Support team members ensure high-quality patient care and exceptional customer experience.
Competencies
- Able to work independently and efficiently in a fast-paced, start-up environment.
- Comfortable with technology and accessing multiple applications remotely to perform duties
- Experience using electronic medical record, CRM platforms such as Gladly, Slack, and Google Suite
- Excellent verbal and written communication skills – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Responsible for answering calls, texts, and emails for all basic inquiries. (Booking appointments, directions, general questions). This position will not be required to answer any medical questions
- Transfer all medical questions to TeleAdvice Support team members.
Compensation: $25.75 per hour
As a Support Specialist for Wheel, you will have a significant, lasting impact on Wheel’s customer experience. From helping our first level support associates to clinicians so they can provide care, you’ll be an intricate part of Wheel Support and the overall experience.
What You’ll Do
- Triage or respond to second level Zendesk support tickets within SLA guidance
- Answer incoming calls from our clients, patients, and pharmacies
- Handle more complex technical troubleshooting and sensitive situations
- Problem solve and de-escalate
- Effectively escalate tickets past the tier 2 queue if required
- Work cross functionally with other teams when required to solve an issue
- Vet and submit JIRA tickets for Engineering and Operations teams
Please know that although we exhaust all efforts to make sure all jobs posted are from reputable and validated companies, we are in no way affiliated with the companies shared above. We cannot extend any offers of employment or guarantee that you will be selected for the positions. We simply use our platform to share jobs with our followers and subscribers. As always, please do your own due diligence when applying for jobs.
I look forward to posting jobs for you on tomorrow.
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