Remote No Phone Work Opportunity for 08/25/2023

There is only one job of the day because I want to thoroughly explain how to go about applying for it. I’m going to share the entire job post because we need to unpack it so that you can apply correctly. This is embedded in a Notion Document so if needed, download the app to view the description. It’s free. This job is the LAST POSTING on the company’s Notion page.

Creator Support Specialist:

About the Company:

• Stan is the Shopify for Content Creators, empowering anyone to make a living working for themselves on the internet.
• We’re a team of high-performers backed by the top VCs (Forerunner, Pear, and Norwest) and angel investors (Kevin Hartz, Michael Ovitz).
• We spend our days working with the Internet’s biggest Creators, helping them build their businesses and freeing them up to pursue their creative passions.
• If you’re passionate about helping others, want to see your work make a direct impact in thousands of ‘solopreneurs’ lives, and want to work alongside the very best people – we’d love to have you join our mission!

Responsibilities:

? As the Creator Support Specialist, you’ll serve as the front-line to our creators and will be responsible for providing excellent, white glove service to each and every Creator.

1. Respond to Customer Inquiries: Provide timely and professional responses to customer queries, concerns, and issues via various communication channels like email and text. Aim to resolve problems efficiently and effectively.
2. Troubleshooting and Issue Resolution: Diagnose and troubleshoot customer-reported problems with the company’s products or services. Work diligently to find solutions or escalate issues to appropriate departments when necessary.
3. Product Knowledge: Develop a deep understanding of the company’s products, features, and services. Stay up-to-date with any updates or changes, enabling you to provide accurate information and assistance to customers.
4. Customer Training and Onboarding: Assist customers in the onboarding process, guiding them through the setup and usage of the company’s products. Conduct training sessions to ensure customers can utilize the products to their fullest potential.
5. Handle Escalations: When faced with complex or escalated issues, take ownership and ensure the problem is resolved with a satisfactory outcome for the customer.
6. Maintain Knowledge Base: Contribute to the development and maintenance of a comprehensive knowledge base or FAQs, which will serve as a resource for both customers and other support team members.
7. Customer Feedback: Gather and document customer feedback, insights, and suggestions. Communicate this feedback to the

Qualifications:

• Experience: 1+ years in a Customer Facing role
• Preferred Background: Startups and Small Teams

At Stan you’ll enjoy:

• Autonomy and Ownership: you are in charge of your time at Stan – decide what you want to do, align with leadership and go for it!
• A World-Class Team: we’re a team of servant leaders who work hard and put the team first; we hail from the very best companies / universities and hold ourselves to the highest standards

Apply:

To apply for this role, please email your resume and a short video intro to alyssa@stanwith.me. Please include the following in the video:

1. A quick background about yourself (anything that isn’t on your resume)
2. Why you’re interested in this role as the Creator Support Specialist
3. Describing what “white glove service” means to you

Now let’s get into how to apply to this job:

Reflect on your experience:

The requirements are very straightforward and only require one year of experience. This is an email based role; therefore, you should highlight your strengths of being highly motivated and being autonomous. (As the description states).

Questions to ask yourself:

-What job did I have that allowed me to take the initiative to go above and beyond for the customer/client?

-What did I learn while in that role?

-What about the job stood out to you and made you feel as though you had to master it to maintain and increase customer retention?

-What were the key systems in that role and how did I learn to implement them (quickly), and make myself more productive without compromising customer service?

-How can I convey what I did, what I learned, and how and why I’m motivated to transfer that to this company?

Know what white glove service is.

This is what Google says white glove service is:

White glove service refers to premium assistance that’s delivered with close attention to detail and an extra level of care. Often tailor-made and expedited, this type of service involves an added touch to regular services.

In simple terms:

White glove service is exceptional service that leaves no stone unturned. It is life changing. It knocks the customer off their feet and makes them want to find the CEO and tell them about this magnificent person that swept them off their feet! It solves a looming problem that seems so impossible to solve. It was hard for them, but it was swift and unbelievably effortless for you. (FYI: jazz that up for your own video)

Now you are ready to apply you need two things:

A highly converting resume. There’s no ATS for this role because it is going directly to the hiring manager. Likewise, every email will be viewed. For you, I’m including a link to our highly converting resume templates which include a chat/email resume template. Get it here.

Your video:

Do not go any longer than 120 seconds.

Do not go any longer than 120 seconds

Do not go any longer than 120 seconds!

(I did that for a reason)

Start with an eye opening question such as:

-What does making a trajectory changing impact on a high growth industry do for a company?

-What would happen to a company if it were perfect and never had to assist a customer?

-Where does low churn in a company begin?

Focus the question on where the company wants to be. Everyone wants customer retention, low turn over rates, and high customer satisfaction.

Sell them the dream of that with the question. Then hinge it on the fact that white glove customer support is the answer to it. Then explain white glove support and how you can bring it to the company.

Here’s what that would look like:

Where does low churn in a company begin? It starts with the first interaction with a customer when they are need of a solution. They are the most vulnerable and prone to notice everything that will shape the way they will interact with the company. The best way to capitalize on this is to provide white glove service which is the act of XYZ. As with previous roles, I have provided this by fully immersing myself in the company’s knowledge base so that I can provide unbridled solutions that empower the customers. As you can see, I am a great fit for this role because I am very passionate about working in a customer facing role which makes me highly motivated to perform this role.

Remember to record your video in a quiet and well-lit space.

Look directly into the camera.

You can use Loom or Vimeo or the camera on your phone.

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Please remember that we are not affiliated with this company. Always do your due diligence before entering into a contract or agreement with this company.