Chatdesk Expert:

Become a Customer Support Expert for brands you love!

Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email.

What we’re looking for in Chatdesk Experts:

  • Tech-savvy
  • Detail-oriented
  • Must be 18 years or older
  • Must have Desktop/Laptop with a good internet connection
    • Comfortable working remotely
  • Available to work 2 or more hours per day on Chatdesk

Knowledge Management Assistant (Remote):

Compensation:  $15.00-$20.00 per hour

Job Purpose/Objective: Primary: Participate in the content refresh project for Technical and Self-Service documentation by reducing content to only necessary and accurate information.

Essential Functions and Primary Duties

·       Independently complete the content refresh process for assigned documents

·       Engage with Subject Matter Experts (SME) and Product Owners (PO) regarding progress and approvals of revisions

·       Reformat documentation to meet template requirements when necessary

·       Regularly attend training sessions to stay up to date on Knowledge Base Refresh processes and requirements

·       Proactively seek out improvements to existing processes and tasks

·       Provide excellent customer service

·       Other job duties as assigned

Credentialing Verification Specialist:

Radiology Partners is hiring a Credentialing Verification Specialist. The position will report to a credentialing manager and will be focusing primarily on providing accurate verification of Radiologists’ credentialing information.

POSITION DUTIES AND RESPONSIBILITIES

  • Performs primary source verification and other data source collection required for initial appointment and reappointment
  • Perform research on unknown or invalid contact information to redirect requests as needed
  • Follow up on outstanding verification requests to ensure timely responses
  • Prepare credentialing files for commission review
  • Assists in maintaining the Radiologists’ data to ensure compliance with governance documents and regulatory authorities
  • Along with the credentialing team coordinates preparation activity for J.C.A.H.O. surveys
  • Performs related responsibilities as required

DocuSign Administrator III (remote opportunity):

SUMMARY/OBJECTIVES:
It is the responsibility of the DocuSign Administrator to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  The DocuSign Admin is responsible for the day-to-day administration, configuration, and ongoing maintenance of the DocuSign application in all its environments.

Transcriptionist, Legal – Michigan CER:

Compensation: $25.00 – $33.00 Hourly

The Esquire experienced legal transcriptionist (LT) will transcribe recorded legal proceedings in compliance with deposition, hearing, and trial transcript format guidelines. The LT will be part of an overarching strategy to effectively allocate resources while maintaining high-quality standards for delivery to our clients.

JOB DUTIES:

  • Commitment to adhere to Esquire’s best practices and standards for transcript production, editing, and punctuation;
  • For transcription assignments, transcribe audio/video recordings to produce a final transcript (or an edited draft transcript for proofreading);
  • Verify elements of the transcript to ensure accuracy;
  • Proofread transcripts of legal proceedings, to ensure accuracy by searching for any errors in grammar, legal terminology, content, and punctuation of the verbatim record;
  • Prepare final transcript and apply digital signatures to the transcript’s certificate pages and submit the job for production;
  • Perform proper backup of all files and ensure required transcription worksheets are completed and submitted when completing work on an assigned job;
  • Handle any returns or rejections of transcripts from the Order Management Team and Production;
  • Prepare and maintain all required reports, logs, and provide timely response to all received communications;
  • Organize work effectively and prioritize daily assignments according to deadlines and job size while remaining flexible for changes in work schedule;
  • Perform other duties as assigned.

HEDIS Reviewer:

This position interprets relevant clinical criteria through review of medical records, annotates via Adobe PDF and populates a data collection tool to support compliance with HEDIS and CMS performance measures. Ensures accurate and complete documentation of required information to meet risk management, regulatory, and accreditation requirements. The candidate must be proficient with databases and with conducting 100% of work activities on the computer.

• 4 or more years of experience auditing and abstracting medical records required

Must commit to duration of the project with the understanding that work hours can be varied. Due to proprietary information, must inform employer if they are planning to accept employment with another company.”

“• Complete assigned abstraction and data entry each day.

• Work with provider offices as needed to schedule/confirm appointments, follow up on medical record submission, and provide patient rosters

• Locate and review ALL assigned medical charts, perform abstraction, copy all supporting documentation per specifications and data enter into the applicable software system ALL assigned abstracts.

•Prioritize and accurately complete tasks within established times

•Identifying trends and documentation of areas for improvement

•Maintaining project productivity levels while maintaining accuracy requirements for abstraction and data entry activities”.

Order Desk Analyst:

Compensation: $56,300 – $101,400

  • Support multiple departments of the business via internal case system regarding issues/enhancements with multiple instances of Salesforce and integrated tech stack
  • Maintain data integrity efforts and continued hygiene of our operations.
  • Serve as a sales point of contact for pricing, approvals, quoting, customer billing and troubleshooting of deal issues.
  • Partner with cross-functional teams including Sales, Professional Services, Finance, and Legal to address business needs and requirements in processing sales orders.
  • Develop best practices that align company data quality and process with company initiatives.
  • Ensures compliance with company revenue recognition and bookings policies for booking and provisioning and deactivation of orders.
  • Manage updates to contract/agreement templates stored in CRM systems.
  • Provides ongoing support for training and sales enablement.

Remote: Data Entry (Adobe Products):

Skills Required: Customize PDF forms on the established FSMC Adobe documents to allow for different conditions. Customize PDF Form with calculations/formulas needed. Validations and error checks to make sure certain fields are answered consistently and assist the user in completion. Longer term need. Evaluate all Adobe forms provided to Child Nutrition Program Sponsors for effectiveness and efficiency. Evaluate documents for the most appropriate use of digital signatures.

POS Charge Specialist Remote:

This can be a remote position if you live in or near the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR PA, SC, TN, TX, UT, VA, WA, WI, WV 

This position assigns appropriate billing codes for an acute care, periop, or outpatient unit(s), clinic(s) or medical office(s) system-wide. Evaluates medical records, provider notes and dictation to determine appropriate procedure codes to assign to patient records and bills. Uses coding software and the company’s Charge Description Master (CDM) to create billings and charges for insurers, government agencies and other payors.
CORE FUNCTIONS
1. Reviews patient records, dictated report(s), physician/provider notes. Uses a standard listing of procedures/charge codes and/or an automated system with the company’s programmed Healthcare Common Procedure Coding System (HCPCS) for all commonly used Diagnosis Related Groups (DRGs).
2. Identifies opportunities for improvement in clinical documentation. Shares that information with the appropriate Revenue Integrity staff. Maintains a current knowledge of procedural terminology requirements and documentation requirements.
3. Works with other point of service charging/coding staff to maintain consistency in practice across the system.

Contracts Administrative Assistant (Temporary 3-Months):

Compensation: $18-22 per hour

This role will provide support in the review, negotiation, and management of commercial contracts, including customer and vendor contracts, and maintain our internal repository of contracts. This is a fast-paced, collegial team looking for someone who can excel at independent direction and time management while being a collaborative and open communicator. This individual shall be the liaison between the customer and Renaissance Contracts Department to ensure compliance throughout various departments and mitigate company risks while meeting the needs of customers.

Contracts Functions & Responsibilities (primary focus):

  • Monitor contracts inbox and assign messages to team members or send standard responses
  • Handle signatures requests, file fully executed contract documents (Data Privacy Agreements, Contract Agreement, Vendor Agreements, NDA’s etc.)
  • Clean and follow up on Contract Agreement records in Client Relationship Management software
  • Handle Certificate of Insurance Requests
  • Assists with the intake and review process for data privacy agreements and research agreements in partnership with the Contracts department
  • Coordinates and assists with meeting scheduling for team members as directed by Lead Counsel
  • Assissts with executive meeting material development as need
  • Prepares internal and external corporate documents for team member and industry partners
  • Coordinates executive communications, including taking calls and responding to emails on team’s behalf

Community Operations Specialist:

Compensation: $74,000 – $86,000  & an initial and monthly wfh stipend

As Alma’s Community Operations Specialist, you will play a crucial part in achieving our mission to bring high quality mental health care to everyone in need. You will be responsible for providing administrative and member support for our continuing education (CE) program, coordination of live virtual event programming, and moderation assistance in our online member forum.

This position is part of Alma’s Community team and will work closely with members of the team to enable the delivery of meaningful continuing education opportunities for our providers. This role reports to the Senior Manager of Educational Programming.

What you’ll do:

  • You will provide administrative support for our continuing education (CE) program, which includes, but is not limited to: managing our CE platform, managing certificate issuance and attendance verification and adding and updating content in our CE library. 
  • You will maintain accurate records of continuing education programming and accreditation.
  • You will be the first point of contact for internal and external inquiries related to our continuing education program, escalating as appropriate.
  • You will coordinate live event programming through attendance tracking, event hosting, and pre/post event logistics. 
  • You will serve as a moderator for our online member community.  
  • You will partner with others on the Community team on ad-hoc projects.
  • You will identify opportunities to improve process workflow efficiency, propose solutions, and accurately execute.
  • You will assist with monthly reporting, dashboards, and audits.

Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.


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