Remote No Phone Work Opportunities for 10/17/2023

Compensation: Full-Time $19-$21/hour and unlimited PTO

Work-Life

This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders

Responsibilities

• Field daily customer service inquiries
• Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
• Document and implement client policies for all events
• Act as liaison between fans and the Tixr team + our clients
• Stay current with all Tixr features and processes as a product expert
• Maintain a clean support channel for clear customer communication

Compensation:  $45,000-$55,000 per year + Equity + Benefits.

We are seeking a detailed, organized, and analytical individual to investigate and process incoming claims from our shipper partners. The individual in this role should have a high level of accuracy and attention to detail in recording claims findings and financial results. The Claims & Loss Prevention Processor will also handle inbound and outbound messages to Pandion shipper partners and should seek to create a positive claims experience for our shippers.  

This role is open to areas surrounding Batavia, IL, Quakertown, PA, Flowery Branch, GA, Lewisville, TX, Ontario, CA and Seattle, WA.

Responsibilities include (but not limited to): 

• Investigating package claims and determining claim payment amounts 
• Recording and maintaining claims information in Excel 
• Communicating claims outcomes to internal and external partners 

• Assist in maintaining claim forms and processes 
• Maintaining records of business activity 
• Performing claims data entry 
• Assisting with special claims projects 

***This job has minimal phone duties

The Opportunity:  As a member of the Verification Team, the Fraud Specialist will be responsible for reviewing and investigating transactional data to help protect against losses due to fraud. This person will work closely with Accounting, Sales, Seller Services and Customer Service in various scenarios to limit the risk of Vivid Seats. 

How your role as a Fraud Specialist contributes to the success of Vivid Seats: 

• Proactively examine and review transaction data for suspicious activity and possible fraud 
• Verify required documentation and assist customer service representatives with questions or issues regarding potentially fraudulent orders 
• Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, and financial data 
• Conduct extensive research to validate online purchases and determine effective ways to resolve chargebacks and disputes 
• Respond to phone calls from financial institutions in an effort to mitigate potential chargebacks 

Compensation: $60,000—$90,000 USD

The DRG Reviewer is responsible for performing DRG payment validation (clinical/coding) reviews of medical records and/or other documentation as defined by contract specific review criteria. This involves accurately documenting findings and providing clinical/policy/regulatory support for payment determination.

Essential Duties and Responsibilities:

-Responsible for auditing patient medical records using clinical and coding guideline knowledge along with payer requirements to ensure reimbursement accuracy.
-Provide clear, concise, and compelling rationale and supporting clinical evidence to provider or payer for
recommendations or reconsiderations of unsupported billed codes.
-Collaborate with team leaders to ensure DRG denial is thoroughly reviewed.
-Perform all audits in observance of organizational quality and timeliness standards set by the audit
operations management team.
-Utilizes proprietary auditing systems and intellectual property with a high level of proficiency to make sound and consistent audit determinations and generate audit letters.
-Makes recommendations for improvements to the audit system that enhance efficiency.
-Assures HIPAA compliance for protected health information.
-Other duties as assigned.

Role Summary

Compensation: $15.20 – 20.27/hr

Responsibilities

• Search for and identify social media and web sites potentially engaged in the misappropriate use of Ascend Learning Healthcare products to profit from or cheat on proctored exams (exam fraud).
• Maintain the security of exam content and results by ensuring processes are established and followed to remediate unusual or unauthorized activity identified including issuing of notices under the Digital Millenium Copyright Act (DMCA) to remove or prevent the inappropriate use of Ascend Learning copyrighted materials.
• Participate in identifying and managing improvements and strategies to use when third parties are non-compliant with notices.
• Track problematic third parties and sites for compliance with notices and repeat violations.
• Report suspicious exam activity by individuals for further investigation to determine if additional actions are necessary regarding an account holder or their exam results.
• Develop and maintain tactics to intervene on social media platforms to influence students and candidates to maintain appropriate academic integrity standards.
• Create records of evidence of all suspicious activity and actions taken.
• Partner with third party vendors and products to perform the responsibilities described as applicable.

The role of the Senior Member Support Specialist is to directly engage with current and potential members to provide guidance, support, and motivation through Social Media channels and internal community message boards. Assisting members with program, membership, and technical inquiries. 

What you will do

Customer Service:

• Serve as a company ambassador, taking ownership of member issues and/or questions. Escalating  issues to the appropriate team and ensures prompt follow up accordingly to provide full member resolution.
• Deliver a “best-in-class” member support experience to drive satisfaction and brand loyalty
• Establish rapport with members by creating a personalized experience through active listening to understand members’ personal wellness and weight health goals to provide tailored recommendations and encouragement.
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring member needs are fulfilled in a timely and satisfactory fashion.
• Handle high stress interactions and situations and is able to de-escalate appropriately using empathy and ownership.
• Have expert knowledge and understanding of WeightWatchers, including program, in-app experience, and studio offerings..
• Troubleshoot and problem solve technical issues or concerns for members by providing solutions, recommendations, gathering of sensitive information, and/or detailed app information with a sense of urgency while using a positive and empathic approach at all times.
• Be adaptable and willing to learn new tools, technologies, and program innovations.

TheLogistics Claims and Fraud Specialist is primarily responsible for identifying financial loss caused by package theft and fraud in Pandion’s operations and with our carrier partners. This individual will utilize data and internal tools to handle claims related losses, including but not limited to identifying incidents of theft, and will drive improvements where problems are identified. 

Additionally, this individual will work with Pandion’s carrier partners to recover losses and provides reporting to leadership regarding losses and credits associated with carrier claims. This role is highly cross-functional and will partner with a number of internal and external partners. While this role primarily focuses on the use of data to drive performance, travel may be required from time to time.  

Responsibilities include (but not limited to): 

• Pursues claim reimbursements from carrier partners. 
• Performs moderately complex analysis of package loss & damage trends and communicates with internal and external stakeholders to address problem areas. 
• Track, monitor, measure and report loss rates associated with carrier partners  
• Maintains Excel workbooks and reports demonstrating losses and reimbursements related to carrier claims 

• Partners with Pandion customer service to respond to and investigate customer reports of theft or loss.  
• Maintains strong cross functional relationships with customer care, finance, legal, and transportation in order to resolve package claims issues. 
• Develop and / or create ad hoc reporting, as necessary. 

Compensation:  $24 to $27/ hour. 

** This role will be fully remote from a state where we do business  AZ, CA, CO, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, UT, VA, WA**

What you’ll do

• Help specialists resolve any issues that may come up during a ride using established company policy and protocols
  • Provide real-time answers to Specialist & CareDriver questions in Slack
• Handle escalations on a tiered scale
• Provide weekly Quality Assurance checks to Specialists 
• Tracking attendance & performance of CareDriver Support Specialists
• Provide feedback to specialists on a bi-weekly basis (1:1’s) 
• Cover phones/chat during specialist absences or high volume needs