Remote No Phone Work Opportunities for 10/16/2023

Medical Records Coordinator – Remote:

This position is responsible for extracting medical records for different departments within the company by IDX requests, ETM System, Claims or Insurance requests by correspondence. Employee must have good organizational skills, time management skills, and be flexible.

-Completes medical records requests from the ETM system as needed for insurance companies and various departments onsite and offsite.
-Access hospital websites to print records for requests.
-Print records from Onbase Scanning.
-Complete all requests by returning to the requestor, attaching necessary forms, or submitting with claim.
All other responsibilities as requested by management.

Exception Specialist:

Compensation: $14.33 an hour.

Modivcare is looking for an Exceptions Specialist who will receive, research, and process transportation service requests for a reservation that requires approval procedures to be performed before or after transportation has taken place. You will monitor use and billing trends that may signal abusive practices. You will use our resources and outreach to members, facilities, clients and other parties to fulfill reservations. You will report to the Exceptions Manager.
You will…
· ?Ensure accurate trip data input and resolution as it relates to the service guidelines
· Observe and advise management team on issues relating to customer service and the exceptions process
· Manage the denial and appeal process
· Process faxes, mail, email and web requests (inbound and outbound)
· Oversee the department’s phone activity (inbound and outbound) for quality and efficiency
· Investigate all issues to confirm the actual use
· Report to management the need to address abusive or fraudulent situations
· Report Member Experience dissatisfaction to management.
· Provide outreach regarding members, transportation, education and other subjects to medical facilities

Fraud Specialist – (Credit Card):

Compensation: $25 per hour

Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.

• Review ATM, Debit and Credit Card transactions for potential fraud.
• Verify transaction activity with client and take appropriate action.
• When applicable, status card as appropriate, initiate the fraud claim and reissue process
• Communicate dispute process and action taken to the client.
• Document relevant information in Falcon, Card Guard, CE Desktop, DAG
• Communicate trends to management
• Information share and recommend new processes as necessary.

Processing Specialist:

Compensation: $15.16 – $28.53

Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.

• Identify policy type and determine appropriate action needed.   For example: PUD, Townhome, Flood, Wind, etc.
• Make appropriate updates to client database in order to meet regulatory obligations. 
• Make timely premium payments from established escrow accounts to ensure continuous coverage.
• Manage time to handle multiple demands and competing priorities. 
• Meet deadlines and quality standards

Call Monitoring Specialist Virtual:

Essential Functions

• Completes call assessments for registrar schedulers and consumer information representatives using the call monitoring system. Provides feedback to the employee, management and support teams. Completes reporting and statistics for completed call assessments.
• Provides written recommendations for additional training and coaching as determined appropriate based on patterns identified during the call assessment process. Assists education specialist with new hire training, both during training and post-training.
• Supports employee recognition opportunities provided as a result of reviews to enhance employee engagement initiatives to provide regular recognition for service excellence. Uses service rounding techniques to be available to answer questions for team members.
• Supports and works with the quality assurance and database specialist teams to follow up on service issues, and answer staff or clinical questions.
• Works with call monitoring system vendor to resolve performance issues quickly.
• Takes call in both the Appointment Center and Physician Referral to maintain skills and to identify process improvement opportunities.

Operations Associate, Negotiations:

Compensation: $20 – $24/hour + bonus + benefits.

We’re looking for a curious and passionate Operations Associate to support and optimize our growing portfolio of products and marketing initiatives.

• Interact with users via Intercom & Email to answer questions regarding Negotiations, Outages, and/or other Revenue based service
• Work with the negotiations team to suggest and improve workflows, back end infrastructure and processes
• Coach our away teams and insure they have resources needed to maintain efficiency and a high level of quality
• Respond to chargebacks/disputes of payments made to Rocket Money, outside of the sphere of Operations (such as Premium, Pay Advances, etc.)
• Maintain and update documentation related to general Operations in Notion or Slack
• Disseminate new processes to away team and insure they are compliant with active procedures
• Oversee specific queues (Flagged For Review, Call Control, Bills ready to negotiate, etc) and provide feedback & coaching to team leaders based on their content
• Review analytics daily and weekly to construct plans to further increase efficiency & development
• Partner with the support team to craft new ideas to best support our users

Clerk I Account Set-up and Maintenance:

Duties:

• Responsible for evaluating and loading new accounts into the company’s computer system. Responsible for accurately entering customer data into the centralized maintenance system. Maintains customer information changes.
• Updates CRM system with new and existing account information. Updates licensing for all accounts.
• Scans and categorizes documentation into a scanning system.
• Releases orders from license hold.
• Performs related duties as assigned. Familiarity with Windows-based word processing and spreadsheet software (Microsoft Office)
• Familiarity with ERP Accounting packages Ability to accurately interpret contract data Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills.
• Strong organizational skills; attention to detail.
• Ability to implement processes resulting in satisfactory audit practice.

Data Entry Specialist:

Compensation: $16-20 an hour 

Seeking a data entry analyst to support a data migration away from Notion to Confluence. Any exposure working in Notion or Confluence tools is considered nice to have. The client is a crypto currency platform processing company and candidates must be able to work in a face paced environment.

• Transfer data from Notion to Confluence
• Update information in the Confluence tool.
• Organize existing data and make any necessary changes
• Input text-based and numerical information from source documents.
• Review data for deficiencies or errors.
• Assist with special projects that require large amounts of data entry.
• Provide data entry support across departments on an ad-hoc basis.
• Type in data quickly and efficiently.
• Strong attention to detail and ability to work independently.

Incident Response Coordinator – Virtual:

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