Remote No Phone Work Opportunities for 10/12/2023

We are officially on ROKU! Search “ThenonphoneWFHnetwork” and find us! If you know someone who would like to put their brand on TV, send them our website and let them know we are accepting submissions on our home page for 14 different categories!

Data Center Associate:

Compensation: $15.74 Hourly

• Monitor theatres normal reporting time and evaluate the need to contact or communicate with the day shift on issues that can be handled during the day.
• Keep track of received data and source documents.
• Prepares and sorts source documents, and identifies and interprets data to be entered.
• Researches and locates theaters to be entered.
• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.
• Researches pre-release data and contacts originator to confirm.
• Contacts originators of source documents to resolve questions, inconsistencies, or missing data.
• Makes necessary corrections to information entered.
• Successfully performs on job function in the Data Center with minimal mistakes.

Title Reviewer:

McMichael Taylor Gray, LLC is seeking Title Reviewers for states in our legal footprint. Priority will be given to candidates that HIGHLIGHT SPECIFIC EXPERIENCE AND LIVE in one or more of the following states: Alabama, Florida, Georgia, Maryland, North Carolina, New York, South Carolina, Tennessee, and Virginia. The ideal applicant will have experience in default operations, in Title Review and Title Curative matters.

• Analyzing title documents and legal descriptions of the property.
• Experience with navigating and researching online county records
• Ability to manage multiple tasks simultaneously, prioritize and meet deadlines under pressure
• Self-motivated, goal-oriented with a strong desire to succeed
• Strong communication skills (verbal, written, and listening)
• Ability to compose a professional email and concisely communicate title issues within a client case management platform
• Possesses the ability to critically think about complex title issues

Interim Executive Assistant:

Compensation: $41-75 per hour. This is a contract position requiring a commitment of 40+ hours per week, with availability online between 8am-6pm PT Monday-Friday.

Here are some ways you’ll make an impact:

• Provide administrative support and ad-hoc project management for Learneo’s executive team
• Help prioritize and manage the leaders’ time and ensure they are available and prepared for the most high-impact needs of the business
• Handle all inbound and outbound meeting requests and manage calendars accordingly, including corporate development related meetings and touchpoints with Learneo’s business-line leaders from across the globe
• Own the logistics and planning for events, trainings, and meetings involving the Executive team.
• Prepare expense reports, process POs, and provide other ad-hoc administrative support as needed

General Clerk III:

Compensation: $ 16.22 per hour

General Clerk III provides comprehensive administrative support by performing a variety of tasks such as data entry, document processing, scheduling, and recordkeeping. Assists in coordinating and organizing office operations, maintains accurate records, and ensures efficient workflow. Handles inquiries, communicates effectively, and demonstrates attention to detail in all assigned duties.

General Clerk III Responsibilities Include: 

• Checks, analyzes, and classifies or alphabetizes materials, conducting limited research when necessary.
• Makes simple postings to various departmental records.
• Issues licenses, permits, certificates, writs, or other legal documents, and/or titles in accordance with departmental rules and regulations.
• Prepares reports involving tabulations or posted data and simple arithmetical calculations.
• Receives and issues receipts for payments for licenses, permits, certificates, bonds, services, etc.
• Indexes records and information.
• May receive, classify, and route incoming mail.

Garnishment Specialist I:

The Garnishment Specialist I is responsible for ensuring our customers’ employees have accurate and timely wage garnishment payments. This position is responsible to ensure the process automation is successful, and when necessary resolve processing automation failures. Requires the ability to work within established service level deadlines, multi-task, analyze legal orders, work efficiently and accurately.

Records Coordinator:

The records coordinator position is responsible for accuracy and maintenance of all student records in compliance with State and Federal law, including FERPA, while providing reliable academic and policy-driven service to students, faculty and staff. Researches policy to provide sound decisions and definitive judgments in keeping with standard record keeping practices. Coordinates all administrative support to academic programs via student requests. Accountable for all official correspondence on behalf of the Registrar. Streamlined and efficient stewardship of University resources.    

Processing Specialist:

Compensation: $16.00 to $21.00 per hour 

The Gig:

• Review all incoming documentation and determine eligibility for coverage elections
• Process elections and enroll members in coverage
• Respond accurately and thoroughly to questions and document transaction detail accordingly
• Process COBRA, Direct Bill, Retiree and Leave of Absence (LOA) enrollments, subsidies, etc.
• Comply with all IRS regulatory requirements regarding processing procedures and eligibility practices
• Must be a resourceful and creative problem solver; ability to anticipate/identify areas of concern or risk
• Take accountability for entire process from receipt of work to resolution and closure
• Work under general supervision following established procedures
• Ensures sensitive information remains confidential and adheres to company guidelines
• Regular attendance, punctuality, and schedule adherence are required
• Performs other duties as assigned

Network Operations Coordinator 3:

Compensation: $44,200 – $60,700 per year

Description:

The Network Operations Coordinator 3 maintains provider relations to support customer service activities through data integrity management and gathering of provider claims data needed for service operations. The Network Operations Coordinator 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities:

The Network Operations Coordinator 3 manages provider data for health plans including but not limited to demographics, rates, and contract intent. Manages provider audits, provider service and relations, credentialing, and contract management systems. Executes processes for intake and manage provider perceived service failures. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

SPECIALIST, PROVIDER NETWORK ADMIN:

Compensation: $18.04 – $35.17 an hour

Job Summary:

Provider Network Administration is responsible for the accurate and timely validation and maintenance of critical provider information on all claims and provider databases. Staff ensure adherence to business and system requirements of internal customers as it pertains to other provider network management areas, such as provider contracts.

KNOWLEDGE/SKILLS/ABILITIES:

• Oversees receipt of and coordinates data from the provider network for entry into the plan’s provider management system.
• Reviews/analyzes data by applying job knowledge and experience to ensure appropriate information has been provided.
• Audits loaded provider records for quality and financial accuracy and provides documented feedback.
• Assists in configuration issues with Corporate team members.
• Assists in training current staff and new hires as necessary.
• Conducts or participates in special projects as requested.

Release of Information Specialist:

The Release of Information Specialist supports secure and authorized exchange of protected health information at Charlie Health.  This role will be responsible for ensuring Charlie Health complies with all state and federal privacy laws while providing access to care documentation. 

• Maintains confidentiality and security with all protected information
• Receives and processes requests for patient health information in accordance with company, state, and federal guidelines
• Ensures seamless and secure access of protected health information
• Establishes proficiency in Health Information Management (HIM) electronic document management (EDM) systems
• Retrieves electronic communication, faxes, opening postal mail, and data entry
• Responds to internal requests via email, slack, or any other communication platform
• Documents inquiries in the requests for information log and track steps of the process through completion
• Determines validity from documentation provided on authorizations, subpoenas, depositions, affidavits, power attorney directives, short term disability insurance, workers compensation, health care providers, disability determination services, state protective services, regulatory oversight agencies and any other sources
• Sends invalid request notifications as needed
• Retrieves correct patient information from the electronic medical record (EMR) and other record sources

Merchant Risk Specialist:

The Merchant Risk Specialist monitors merchant accounts and identifies high risk merchant behavior.  The ideal candidate is a highly analytical person that enjoys investigation and problem solving. 

Although this is a remote position, please note the afternoon shift schedule. 1 pm – 12 am ET / 4 day week/10 hour days. Regular monthly rotation from Sun-Weds to Weds – Sat.

• Analyze and investigate transactional activities and merchant behavior, and analyze detection reports that monitor suspicious activity.
• Prepare and provide well-documented case investigations, to include cause & effect analysis and complete comprehensive Suspicious Activity Reports when applicable.
• Interact with other ERM teams on developing fraud prevention strategy, and conduct analysis and research of merchant demographics and account activity.
• Monitor numerous real-time queues and review high-risk transactions from various points-of-sales requiring demonstrated decision making skills.
• Research and maintain proficiency in tools, techniques, and trends in computer and network vulnerabilities, data hiding, and encryption via a third party monitoring portal.
• Calculate chargeback and return rate ratios in accordance with card brand monitoring requirements on each account being reviewed and audited
• Conduct validation testing for various departmental risk processes and technological upgrades.

Auditor, Claims:

Compensation: $20.00-$27.50

• Perform analysis of prescriptions and other pharmacy related documentation to verify accuracy and validity of billed claims. Accurately document findings.
• Research and analyze data related to pharmacy claims independently
• Adhere to quality and productivity standards per department procedures
• Maintain dashboard assignments in timely manner according to inventory
• Identify and refer pharmacies with billing and/or documentation concerns to Special Investigations Unit for additional corrective action
• Compile documentation in relation to pharmacy claims audits as it relates to departmental activities
• Maintain accurate documentation of pharmacy audit (or project) progress in order to provide accurate and timely feedback to supervisory personnel
• Accurate maintenance and organization of contact database and audit documentation

Call Center Quality Assurance Auditor:

We’re seeking skilled individuals to join us as Customer Service Quality Assurance Auditors. In this role, your primary objective is to elevate the consistency of service excellence within our team. You’ll be responsible for evaluating and grading interactions such as calls, emails, and chats based on predefined call standards, established scorecard criteria, and company policies.

As a QA Auditor, you’ll provide accurate and timely call scores to both customer service agents and leaders, offering coaching when needed to enhance performance and adherence to scorecards. This role reports to the QA Manager.

• Evaluate both inbound and outbound interactions between agents and customers, assessing elements like agent demeanor, technical accuracy, call management, customer sentiment, and adherence to company policies.
• Participate in regular call calibration sessions to ensure consistency in assessment.
• Monitor and identify emerging trends in common customer issues and agent handling.
• Regularly share valuable agent feedback with the QA Manager and other departmental leaders.
• Deliver constructive and thoughtful feedback to agents based on their scorecards.
• Collaborate on refining training materials as required to drive improvements.
• Engage in weekly team and departmental meetings.

Customer Support Agent (Social Media):

***this job has minimal phone duties.

We are seeking a dedicated and proactive Customer Support Agent to join our team and manage customer inquiries across channels, but with a primary focus on social media. As a Customer Support Agent, you will be the front-line representative of our company, responsible for providing exceptional support and ensuring a positive customer experience across various social media platforms.

• Monitor and respond to incoming messages across various social media platforms (e.g., Facebook, Twitter, Instagram) in a timely and professional manner. 
• Engage customers in a professional and empathetic manner, addressing their inquiries and feedback effectively. 
• Resolve customer issues by providing appropriate solutions, troubleshooting steps, and escalation when necessary. 
• Contribute to the development of social media response templates, FAQs, and resources to streamline customer support processes. 
• Maintain a thorough understanding of our products, services, promotions, and company policies to deliver accurate information to customers. 
• Proactively identify trends and common issues from social media interactions, providing insights to improve our products, services, and customer experience. 
• Monitor brand mentions and relevant hashtags, engaging in conversations to foster positive brand image and awareness. 

Special Investigator I:

Compensation: $14.23 – 19.21 hourly & Tuition Reimbursement

The Investigations Specialist receives, researches, and reports on allegations of potential or actual fraud, waste, and abuse (FWA). In addition, the Investigations Specialist is required to identify and monitor utilization and billing trends that may indicate FWA. The Investigations Specialist leverages internal and external resources, including communications with members, facilities, clients, law enforcement, and other parties, to fully investigate potential or actual FWA.

• Advise management team on issues relating to FWA investigations processes
• Process faxes, mail, email, and web requests (inbound and outbound) related to allegations or patterns indicating potential or actual FWA
• Report to management team bona fide allegations of potential or actual FWA
• Assist management team with reports to and regular/ad hoc status calls with clients or law enforcement regarding allegations or patterns indicating potential or actual FWA
• Collaborate with Network Services personnel to fulfill internal, client, or law enforcement requests for field investigations involving allegations or patterns indicating potential or actual FWA
• Provide outreach and education to members, facilities, clients, law enforcement, and company personnel regarding FWA, as needed
• Additional duties as assigned, including assisting and performing functions for other departments

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