Remote No Phone Work Opportunities for 10/03/2023

Customer Experience Agent:

Compensation: $20 – $28 an hour

Duties:

• Top notch customer service: you will be fielding all in-bound customer service emails and questions through Zendesk, live chat and our social channels (i.e, Instagram, Facebook and Twitter). Manage returns process, deal with disputes and prevent fraud
• Order logistics and fulfillment: you will be one of our key points of contact with our fulfillment warehouses around the world. You will help ensure timely deliveries of B-to-C orders and provide support when needed. 
• Product expert: you will be intimately familiar with our product line. You will answer specific product questions and be able to help customers find the best product for their home or business.

Client Support Specialist (Part Time/Weekends Only) (remote):

Compensation: $23-28 per hour, work anniversary and birthday gifts, and Stipends for home office setup, continuing education, and monthly wellness

This position is part time, requires working during peak client support hours – 11am-8pm Central time, AND every weekend. Job is remote in any of the following states: AL, CA, FL, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, and WA. IT DOES HAVE SOME PHONE DUTIES

Duties:

• Be one of the point-of-contacts for customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc.
• Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.
• Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed.
• Facilitate and help to manage potential call outs with current processes in place.
• Proactively document rainy day scenarios as encountered and share any key learnings with team.
• Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately.
• Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.

Support Specialist I:

Shift: Sunday through Wednesday: 4pm – 3am EST

Unlimited PTO and equipment provided

The Support Specialist I is a vital member of the Customer Support Department and is responsible for providing world-class customer service to all students that reach out via our live chat service. Working in a remote capacity, team members are required to be reliable, communicative, and professional in a distant work environment.

What We Need:

• Handle inbound chat and email inquiries from students and resolve them in a timely manner
• Maintain a level of customer service quality and satisfaction in line with team policies and procedure
• Maintain accurate case records for each contact
• Educate customers on our services and products
• Troubleshoot technical issues and escalate tickets when necessary
• Assist users via phone and remote connection services in a professional and courteous manner
• Participate in product testing ahead of general release
• Other duties as assigned

Customer Success Specialist (Contract, Part-time):

As a Customer Support Specialist, you will help to champion customer delight. Providing an amazing customer experience is one of our core strategies for growth and differentiation, and we want our customers to continue to love Stable and to drive positive referrals.

Duties:

• Support our customers through friendly email correspondence
• Provide quality support when necessary through chat and video
• Update internal processes to improve our support turnaround time
• Provide feedback through design, product, and engineering to improve the customer experience

Crewing Coordinator:

We are looking for a Crewing Coordinator to join our team at FloSports. The Crewing Coordinator will coordinate the onboarding and hiring of Contractors as well as the facilitation of travel arrangements for live events. Additional duties include posting open jobs, building crew lists, processing time and expenses, supporting the Crewing Department, and cross-departmental collaboration. Also responsible for the classification and compliance of Contractors while negotiating and distributing confirmations for each vertical.

Duties:

• Coordinate and disseminate accurate information to Director, Crewing Manager, and Crewing Coordinators as well as other departments involved in projects 
• Manage Contractor travel arrangements, crew sheets, payroll assistance, reimbursement resolution, and the distribution of information to appropriate parties 
• Ability to report up and manage across all departments 
• Coordinate building of all show templates and ensure payroll data is being entered 
• Manage department systems and applications; including all aspects of Contractor hiring (W2, 1099, position), travel (staff and freelance)
•  Ability to make smart decisions and seek assistance based on information provided as it relates to all the above to keep company compliant 
• General Crewing administration; onboarding, job postings, bulk hires, and data entry 

Technical Support Representative:

Compensation: $18.65 – $26.44 per hour and Tuition Reimbursement

This a remote position. Candidates are expected to work in Central Time Zone.

• Answer questions from customers and handle various alerts using SalesForce and Outlook
• Review and manage system alerts related to system performance, jurisdictional alerts, import/export, etc.
• Provide support for Workers’ Compensation EDI for all mandated and voluntary IAIABC jurisdictions
• Act as a liaison between the client & jurisdiction to assist with state rejections
• Provides technical and customer support to FROI/SROI and Auto Trigger clients for WorkComp.net
• Extensive review and business analysis of client import files, baseline data, trigger rules, jurisdictional acknowledgement files for both the FROI/SROI and Auto Triggers Product
• Analyze and provide feedback to clients on jurisdictional and IAIABC requirements for all Releases, including new and updated state implementations
• Import/Export testing of IAIABC flat files and XML formats
• Extensive testing to troubleshoot bugs/defects
• Propose solutions for product enhancements and defects

Customer Operations Coordinator:

Perks: Working from home allowance plus a home-office setup budget, Eligibility to participate in Bugaboo’s bonus plan;

As a Customer Operations Coordinator, you will be a key player in delivering an exceptional Bugaboo experience to customers across all channels, including retail and e-commerce. Your core responsibility is ensuring accurate and timely order processing and monitoring returns, but your role encompasses much more. 
You’ll take charge of critical administrative logistics tasks and collaborate closely with teams such as sales, marketing, customer service, and finance. Your objective is to fortify our internal sales team and enhance the overall customer journey. Your focus is efficient communication and optimized processes to strengthen relationships with our customers. This includes collaborating with a 3PL (third-party logistics) provider to streamline operations. 
What will you do:

• Order excellence: Ensure accurate and timely processing of customer orders, leaving no room for error in delivering Bugaboo products. 
• Customer-Centric Approach: Craft a seamless, positive experience for our customers, addressing inquiries and concerns with exceptional care throughout their journey. 
• Administrative Logistics: Optimize operational efficiency by handling critical logistics-related administrative tasks. 
• Collaborative Coordination: Collaborate effectively with various departments, ensuring alignment in our approach to customer operations. 
• Returns Management: Efficiently manage and process approved returns from our customers. 
• Adaptability: Be ready to tackle various tasks and challenges as assigned, contributing to our team’s continuous growth and the Bugaboo brand’s success. 

Customer Service Associate:

Compensation: $22+ an hour, OT eligible & unlimited PTO

This job does have some phone duties.

Wagmo is looking for experienced Bilingual Customer Support Associates who will love creating memorable customer experiences in every day-to-day customer interaction.  This will be a perfect role for you if you’re passionate about pets and their welfare and want to take care of the pet parents who love them!  

At Wagmo’s our Customer Support channels have a focus on providing timely, accurate responses that will delight our Members.

What You’ll Do

• Work alongside a team of Customer Support agents to support day-to-day customer interactions via phones, Zendesk email, live chat, SMS, and Facebook Messenger.
• Identify technical issues and document solutions to the Customer Experience Lead.
• Empathetically handle customer escalations, including Insurance questions requiring a licensed Property & Casualty agent.
• Collaborate with the Claims team to provide updates to customers on current or previous claims and claim determinations.
• Assist with documenting and updating any changes to Customer Support processes, policies and Standard Operating Procedures.

Seasonal Customer Experience Coordinator:

Compensation: $17 – $17 an hour

Please Note: This position will start on Monday, October 16, 2023 and end on January 12, 2024. This position requires a flexible schedule with some nights and weekends. Remote opportunities available.

Duties:

• Manage a daily combination of direct email and live chat correspondence with customers.
• Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more.
• Assist the AU team in various tasks to help ensure a flawless customer experience.
• Consistently provide timely, accurate, and kind responses to customers.
• Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements.
• Be available to work some weekend, night and holiday hours as needed .

Customer Support Associate:

This job does have some phone duties.

The Customer Support Associate acts as the direct link between Catch Co. and our existing and potential customers by providing specific information about the services and products we offer. This position will also closely assist the Senior Customer Support Manager in evaluating and improving the customer experience by analyzing order fulfillment trends and operational enhancement opportunities.

What you will do: 

• Respond to and resolve customer support inquiries through email, phone, live chat, SMS, and social media channels
• Manage customer accounts and troubleshoot customer issues using our online eCommerce platform
• Report and analyze customer inquiries for identifiable patterns to improve our service and overall customer experience
• Assist the team with high complexity customer inquiries
• Suggest products that will help enhance the customers’ fishing experience
• Help create the best possible customer experience by using data and collaborating cross-functionally across internal teams

English and Composition Scorers:

Compensation: $17.49

Overall Responsibilities

• Evaluates responses of teacher candidates in multiple states.
• Successfully internalizes training and scoring guide, participates in discussions.
• Must be able to put aside personal biases and apply scoring guide according to rubric requirements.
• Meets quality and productivity requirements established for the scoring program.
• Engage with other scorers in consensus scoring activities.
• Pass a qualifying test before scoring.

Administrative Services Assistant:

Compensation: $17-19 per hour

JOB DESCRIPTION:

• Act as liaison between executive’s office and the governor’s office, departmental staff, and other state departments and agencies, local and federal agencies, and community organizations and groups.
• Attend legislative functions and meetings as required to gain information.
• Handle complaints and requests from members of the legislature and other departments, citizens, and employees.
• Attend receptions, luncheons, dinners, and other gatherings in performing personal contact duties.
• Assign, train, supervise, and evaluate assigned clerical and other staff and their work.
• Make recommendations on personnel actions such as employment, promotion, demotion, transfer, retention, and increases for exceptional performance.
• Handle routine correspondence including composition of replies and routes to the appropriate operating division for reply; prepares non-routine correspondence as requested.
• Assemble information for speeches, staff meetings, and other purposes; may take minutes at staff meetings.
• Make travel arrangements; keeps expense accounts; orders office supplies as needed.
• Operate standard office machines and equipment as necessary.

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