Remote No Phone Work Opportunities for 09/28/2023

Social Media Customer Service Representative:

Responsibilities: 

• Monitor and respond to incoming messages across various social media platforms (e.g., Facebook, Twitter, Instagram) in a timely and professional manner. 
• Engage customers in a professional and empathetic manner, addressing their inquiries and feedback effectively. 
• Resolve customer issues by providing appropriate solutions, troubleshooting steps, and escalation when necessary. 
• Contribute to the development of social media response templates, FAQs, and resources to streamline customer support processes. 
• Maintain a thorough understanding of our products, services, promotions, and company policies to deliver accurate information to customers. 
• Proactively identify trends and common issues from social media interactions, providing insights to improve our products, services, and customer experience. 

Data Entry and Management Consultant:

Compensation: $25.00-$30.00

DUTIES AND RESPONSIBILITIES

• Teaching Lab collects a variety of data to understand the impact of their work, which needs to be entered, transferred, and organized in ways which will allow the team to easily analyze and report out. The Data Entry and Management Consultant will: 
• Work closely with various departments to understand data requirements for internal and external uses
• Monitor and review submissions of data (e.g., coaching logs, feedback surveys, teacher surveys, student surveys) and flag items requiring additional attention
• Enter or transfer data, working across multiple data systems such as Google sheet/Excel, monday.com (our project management system), and/ or Canvas (our learning management system)
• Compile, organize and synthesize quantitative and qualitative data for presentations and reports

Time Entry Assistant

The Time Entry Assistant is responsible for providing remote support to a specific group of timekeepers. This position maintains positive contact with the attorneys and support staff, observes confidentiality of firm and client matters, and handles ad hoc projects. The hours for this position are 12:00pm – 8:00pm EST. A remote work arrangement is available for candidates who reside within a two-hour commutable distance from our Rochester, NY office.

Duties:

• Enters data into the firm’s time accounting system from handwritten, typed or dictated information. This includes tracking billable and non-billable time entries.
• Helps monitor the teams email inbox.
• Researches client-matter numbers and engagement codes when needed.
• Proofreads entries and interacts with practice assistants, timekeepers and billing coordinators to ensure accuracy.
• Generates time entry reports for timekeepers when needed.
• Provides cooperative, responsive and courteous service to timekeepers, clients and other firm personnel.
• Maintains a log of timekeepers’ preferences by client. This ensures other team members are able to provide backup if a team member is not available.

Human Resources Coordinator – Temporary – Remote – Nationwide:

Compensation: $22.90 – $28.63 per hour

The Opportunity:

• This is a temporary position expected to last 6-8 months with potential to become permanent
• Performs customer service functions by answering employee requests and questions. 
• Provides human resource policy guidance and interpretation.
• Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.
• Conducts audits of payroll, benefits, or other Human Resources programs.
• Assists with processing of status reports, pay changes and terminations.
• Assists with the preparation of the performance review process.
• Conduct new hire orientations and updates records of new staff.
• Produces and submits reports on general Human Resources activity.
• Writes, revises, edits, and proofreads company policies and procedures and related documents as needed.
• Assists with conducting exit interviews.
• Maintains employee files so as to ensure accuracy and compliance.
• Files documents into appropriate employee files.
• Assists or prepares correspondence as requested.
• Prepares new employee files.
• Schedules meetings, interviews, HR events and maintains agendas.
• Coordinates training sessions and seminars.
• Makes photocopies; mails, scans, and emails documents; and performs other clerical functions.
• Processes department mail.
• Supports other assigned ad hoc HR projects and functions.

Claims Administrative Support Specialist:

Compensation: $18-$20/hour

As a claims support specialist on our Home & Property team, you’ll help ensure our property claims process runs smoothly and efficiently. You’ll partner with and provide administrative support to claims adjusters and leaders. You’ll process payments, reassign claims, answer file-related questions and provide guidance around system practices. 

This is a remote/work from home position. Preferred candidates will live within the following states: Alabama, Arizona, Florida, Georgia, Indiana, Kentucky, Nevada, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.

Duties & responsibilities

• Help with writing, processing, uploading, mailing and general handling of correspondence and other file-related information.
• Backup phone coverage during customer service high call volume
• Monitor claim assignments, adjuster profiles, and state licensing requirements in claims distribution systems
• Maintains and updates all claims adjuster licensing renewals, Continuing Education (CE) credits, and appointments.

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