Remote No Phone Work Opportunities for 09/23/2023

Customer Experience Advocate:

Compensation: $48,000 to $54,000 base plus significant equity regardless of location and a wfh stipend

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript.

This position is fully remote

Duties:

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email 
• Consistently embody the Postscript brand in all customer interactions  
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Data Entry Clerk:

Compensation: $20 per hour

We are looking for a focused data entry clerk to continuously update our company’s commission intake databases. The data entry clerk will liaise with and follow up with vendor carriers, external and internal customers, and incoming commission statements to collect information. The data entry clerk will capture the data from relevant databases and other sources then convert from pdf to Excel and enter into our database in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.

To do well in this job, you should collect information and capture data promptly to ensure the business’ databases are current to accurately reflect its developments, updates and transactions. Top candidates will be focused, diligent, detail-oriented, energetic and have good people skills.

Essential Duties and Responsibilities:

• Gathering invoices, statements, reports, personal details, documents and information from carriers, other departments and clients.
• Scanning through information to identify and capture pertinent information.
• Convert documents from pdf formatting to Excel formatting.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Creating accurate Excel spreadsheets.
• Entering and updating information into relevant databases.
• Ensuring data is backed up.
• Informing relevant parties regarding errors encountered.
• Handling additional duties from time to time.

Executive Assistant:

We’re accepting applications for an anticipated opening for an executive assistant with our client, a financial services organization. In this role, you will be the right hand of a senior leader, helping them navigate their responsibilities efficiently. If you are an organized, proactive professional with excellent communication and organizational skills and able to work remotely, we invite you to apply.

Primary Responsibilities Include:

• Calendar Management: Manage the senior executive’s calendar, ensuring meetings, appointments, and travel plans are organized seamlessly.
• Communication: Act as the primary point of contact between the senior executive and internal/external contacts, handling emails, calls, and correspondence promptly and professionally.
• Document Management: Prepare and maintain documents, reports, and presentations with precision and attention to detail.
• Meeting Planning: Assist in preparing meeting materials, agendas, and follow-up actions. Attend meetings when necessary to record minutes and key decisions.
• Travel Coordination: Expertly arrange travel itineraries, accommodations, and logistics, ensuring the senior executive’s

Qualifications:

• Education: While a bachelor’s degree is preferred, practical experience and a strong skill set is highly valued.
• Experience: Demonstrated experience as an executive assistant or in a similar role.
• Communication: Exceptional written and verbal communication abilities.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Adaptability: The ability to adapt to shifting priorities in a dynamic work environment.
• Professionalism: A professional demeanor that aligns with representing the senior executive effectively.

Working Conditions:

• This remote role allows you to work from your preferred location.
• You’ll interact primarily with the senior executive through virtual communication.
• Flexibility in working hours may be required to accommodate the senior executive’s schedule

Data Entry Representative:

We’re looking for Data Entry Associate Representatives to join our pharmacy team. If you haven’t worked in Pharmacy Operations before, that’s okay – we’ll provide you with the training and support necessary to succeed. 

What you’ll do:

• Follow detailed standard operating procedures to correctly match prescriptions with correct patient accounts
• Validate the patient’s shipping address to ensure the order ships to the correct address. If unable to validate, the order must be routed to another area by the associate
• Route orders based upon specific guidelines, as outlined in standard operating procedure
• Correctly identify key information by visually inspecting all electronic images
• Must be able to maintain high attention to detail for extended periods of time; ensuring data accuracy and adherence to protected health information guidelines
• Efficient typing and quality data entry skills, in addition to navigation of pharmacy systems
• Cross training into other work areas based upon business need

This is a work from home position, must reside within 75 miles of Fairfield, OH

What you’ll need:

• 0 -1 year of data entry experience or equivalent experience in a related field
• High School Diploma / GED required
• General PC knowledge including Microsoft Office, use of the internet and email is required
• Effective interpersonal, written, and verbal communication skills
• Time management and attention to detail is essential

Administrative Assistant, Support Services:

Compensation: $19 per hour

As part of a mission centric, locally delivered and nationally powered organization this role is responsible for a variety of internal operational support functions as well as customer support for fundraisers and donors with the ability to multitask.

Campaign Admin

• Partner with campaign leadership to centralize key administrative and operational responsibilities (ex: fund transfers, event set up, registration processes, etc…)

• Execute mass data entry in multiple systems, including internally owned and external partner systems (CRMs, ticketing systems, event sites, etc…)
• Support updates and maintenance of Drupal sites, Jira tickets, and other IT related functions
• Provide coverage for Workplace Giving admin responsibilities during critical crunch periods (e.g. Of The Year)
• Create and manage centralized inbound processes for all administrative responsibilities (Formsite, smartsheet, etc…)
• Responsible for answering and solving administrative tickets submitted through supportservies@lls.org

Operations Support

• Execute internal operations support including, but not limited to: matching gifts, refunds, adjustments, receipts, unsubscribes, reimbursements.
• Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems
• Maintain a strong working knowledge of assigned campaigns and functions

Perform other related duties as assigned

Overnight Customer Support Specialist:

As an Overnight Customer Support Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to provide the best experience possible. We’re looking for those that thrive in engaging with customers, and are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

Responsibilities:

• Provide an exceptional experience for current Trupanion members through inbound phone calls, chat, and email in a remote call center environment
• Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member.
• Handle sensitive situations with empathy and care, exemplifying Trupanion values
• Utilize multiple systems simultaneously to support our members
• Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment
• Efficiently manage time to provide legendary customer service in a high-volume contact center
• Make genuine connections, with the ability to adapt communication style to best serve any member that contacts us.

Administrative Assistant:

We are seeking an experienced and dedicated Senior Administrative Assistant to join our team. The primary responsibility for this role is to perform administrative, clerical, or secretarial functions in a management environment in support of the programs or project’s senior leadership team.

Responsibilities:

• Scheduling meetings and conference resource planning.
• Maintaining files and records in an organized manner.
• Preparing travel arrangements, orders, and vouchers for senior leadership.
• Receiving and managing visitors professionally.
• Creating and editing presentations and graphics.
• Photocopying and completing reports as needed.
• Maintaining levels of office supplies.
• Other general office duties as assigned.

Preferred Qualifications:

• Advanced skills in the use of computer software office tools, including email, word processing, spreadsheets, and presentation software.
• Previous experience in a government contracting environment.
• Strong customer relations skills and the confidence to interact with senior-level Government, client, and contractor personnel.
• Proficiency in operating and maintaining common office equipment like fax machines, copiers, projectors, and PC printers.

Temporary HR Admin Assistant:

Note: This is a temporary position with an anticipated duration of 5-6 months, with potential for extension based on performance and business needs.

? The Role ?

? Managing a range of administrative tasks, from organizing

schedules and maintaining records to overseeing documentation and ensuring

compliance.

? Assisting with employee onboarding to ensure new team members are equipped for success from day one.

? Providing a supportive presence for our staff, addressing their needs and concerns with empathy and resourcefulness via our HR inbox or ad-hoq

?Processing all incoming new hires and exits

?Updating Workday and ADP with any personnel changes

?Helping create the HR Newsletter.

?Inputting stats into biweekly executive summary in Microsoft Excel

?Updating org charts in PowerPoint

?Helping Professional Development Director maintain database and send out meeting invites

?Provide support to HR team on various projects as needed

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