Remote No Phone Work Opportunities for 09/09/2023

Communications Analyst:

Compensation: $15.00 per hour and $15.50 per hour for bi-lingual

This position is a 100% REMOTE opportunity and Employee Referral eligible.

Essential Duties:

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.

Sales Effectiveness Assistant:

Note: This entry-level role is designed to provide opportunities for growth and skill development within the organization. The duties and qualifications listed reflect an introductory level of responsibility and expertise.

Duties:

1. Monitor, Review, and Provide Feedback on Recorded Sales Calls:
   • Regularly review recorded sales calls to evaluate agent performance, adherence to call scripts, and customer interactions.
   • Assess calls based on established criteria and performance indicators to measure sales effectiveness and customer satisfaction.
   • Offer constructive feedback and coaching to agents to improve their sales techniques, communication skills, and customer engagement.
2. Assist in Developing, Enhancing, and Testing Call Score Cards and Review Functionality:
   • Collaborate with teams to assist in designing and refining call score cards that address training needs and trends.
   • Participate in evaluating the feasibility of integrating call review functionality into systems for streamlined evaluation processes.
   • Analyze call monitoring data to contribute insights for improving call score card components and evaluation criteria.
3. Support in Creating and Maintaining Recorded Call Library:
   • Assist in curating and organizing a comprehensive recorded call library showcasing various sales scenarios and best practices.
   • Help categorize and tag call recordings for easy access and retrieval for training purposes.
4. Participate in Training and Best Practices Sharing:
   • Utilize call library resources to support the development of training modules focused on agent sales skills and product knowledge.
   • Collaborate with training teams to incorporate call recordings into coaching sessions and ongoing skill development.

Human Resource (Entry Level):

Compensation:  $70K-$78K Yearly

Job Description:

Are you ready to embark on an exciting journey in the world of HR support? We have an exceptional opportunity available with our esteemed manufacturing client for a Human Resources Assistant. We’re seeking a dedicated individual to join our team and contribute to our positive work environment.
Responsibilities: 

• Respond to employee relations inquiries and issues on a daily basis.
• Draft disciplinary and performance letters for employees.
• Maintain meticulous records, including the creation and organisation of electronic personnel files.
• Keep track of various important details using Excel trackers.
• Assist in maintaining accurate training documentation.
• Ensure up-to-date and accurate job postings.
• Contribute to the coordination and setup of recognition events, including catering arrangements.
• Schedule and manage interview appointments.
• Support the HR team with various miscellaneous tasks as needed..

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