Remote No Phone Work Opportunities for 09/07/2023

Technical Support Specialist:

Compensation: $54,165-$73,281 USD.

We’re looking for our next Technical Support Specialist to identify and resolve complex customer issues. As Cube’s front line of technical support, we work with FP&A professionals from all industries to help them solve problems and meet deadlines.

HOW YOU’LL ONBOARD: 

• After your first 30 days, you will…
  • Have finished Cube product training and basic FP&A training
  • Understand the basic concepts of troubleshooting Cube issues
  • Have worked directly with FP&A professionals on Technical Support inquiries, including CFOs from a variety of companies 
• After 60 days, you will…
  • Have handled Technical Support Emails and Live Chats, working closely with Support resources as needed
  • Have assisted with a full Cube Implementation in order to better understand the customer onboarding process
  • Have contributed to both internal and external Knowledge Base improvements
• After 90 days, you will…
  • Be an expert in common troubleshooting techniques for the Cube product
  • Act as a technical resource for other teams in the Customer Success organization 
  • Collaborate with your team members to find solutions for complex customer pain points 

Remote Jr. Product Support Specialist:

Compensation: $55k-70k/year

We’re looking for a Product Support Specialist with a huge passion for technology to join our growing Customer Success team in the US. As our inbound Product Support Specialist you will be working together with the CS team and R&D team to execute a well-designed onboarding experience and ongoing support for our customers. If you are looking for a fantastic opportunity to join a small team with lots of room for growth and impact, we would love to meet you!

Duties:

• Respond to inbound user support tickets via Zendesk
• Work with R&D engineers/Product and other team members to resolve user issues effectively (JIRA/Salesforce)
• Build and improving support processes. For example, how to best use our ticket system for sorting tickets, internal and user-facing documentation, feedback from support to inform product development, and more. (Zendesk, Google Docs, JIRA, etc)

Administrative Assistant:

Compensation: $20-$25/Hour

An international Nonprofit needs an Administrative Assistant for one of their programs. This candidate will support the team with Administrative duties, including managing communication, planning events, maintain data, and communicating with internal and external staff. The ideal candidate has administrative experience and enjoys a mission driven organization. The role is remote and temporary.

Claims Examiner I Remote:

Compensation: $14/hour

American Specialty Health Incorporated is seeking a focused Claims Examiner to work in a production environment. This position is responsible for the accurate review, input, and adjudication of claims in accordance with regulations, ASH standards and contractual obligations of the organization. Claims is an integral department of American Specialty Health’s offerings to empower people to live longer and healthier lives. We are responsible for tracking the receipt of claims, adjudication, and payment of claims.

Responsibilities:

• Processes claims accurately and efficiently.
• Reviews all incoming claims to verify necessary information.
• Determines that correct member and provider records are chosen and utilized to process claims.
• Enters claims data and information into the computerized Claims Processing System.
• Maintains all required documentation of claims processed and claims on hand.
• Adjudicates claims in accordance with departmental policies, procedures, state and accreditation standards and other applicable rules.
• Maintains production standards; for direct data entry claims this includes processing an average of 31 claims per hour, with an accuracy rate of 98.5% over each pay period.
• Verifies data of scanned paper claims at stated standards.
• Provides backup for other examiners within the department.
• Promotes a spirit of cooperation and understanding among all personnel.
• Attends organizational meetings as required.
• Adheres to organizational policies and procedures.
• Maintains confidentiality of all claim files, claims reports, and claims related issues.

Clinical Administrative Assistant:

Compensation: $24.00 to $28.00

NTT Data Services is seeking an Administrative Assistant to support the Clinical Operations team in this Temp-to-Perm role. 
          **  Administrative experience in healthcare is required
Responsibilities:

• Coordinate Utilization Management Committee (UMC) meetings
• Take detailed and accurate notes.
• Gathering documents for NCQA and DHCS audits
• Assist in the preparation of regularly scheduled reports.
• Track progress and provide status updates.
• Other admin duties as assigned.

Settlement Reconciliation Associate:

The position will be responsible for incoming and outgoing funding reconciliation and ensuring all transactions are accounted for and recorded accurately. The ideal candidate will have strong analytical, problem solving and mathematical skills. As well as pay close attention to detail and be able to identify errors and discrepancies and then resolve them promptly.

Essential Responsibilities:

-Completing daily audits for multiple processors/products
-Preparing documentation to adequately document variances and findings for management review
-Review and approve funding batches
-Maintaining ACH Rejects and Chargeback recoveries
-Provide support for internal and external inquiries
-Identify process improvements opportunities
-Ad hoc projects upon request

Technical Support Specialist – Remote US:

Our company is continuing to grow and we’re looking for talented technical support professionals to join the team! As a Product (Technical) Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging.

Apply today if you: 

• Are passionate about the customer experience and have previous experience assisting customers via email or live chat
• Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
• Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
• Excellent verbal and written communication skills

Player Support Specialist:

Your primary responsibility is handling VIP’s, escalations and servicing players as well as being the voice of our users by providing feedback to our product team. We are looking for highly motivated experienced customer service professionals who know what great customer service is. Ideally you will be able to work fairly autonomously and are able to adapt to change and think on your feet.

In this role you will:

• Onboard VIP’s to Noice, through creation of self help guides as well as personal onboarding sessions
• Handling VIP issues and ensuring they are dealt with in a timely manner
• Serve as the escalation point to address sensitive player issues while investigating, researching and resolving these issues
• Be able to meet agreed targets consistently to ensure a high level of satisfaction from our VIP’s and players
• Manage and create internal documentation for product and support related processes
• Drives regular updates and upkeep of our player support FAQs and Help Center
• Actively work to improve our support processes, workflows and tools with diverse teams across the organization
• Additional duties and special projects as assigned

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