Remote No Phone Work Opportunities for 09/04/2023

Customer Service Representative – Email/Chat – Remote

*$1,500 Sign-on Bonus**

Fully Remote

Must be able to work the following shift (eastern standard time):

11:30am – 8:00pm, 4 weekdays

8:30am – 4:30pm every Saturday

Overview of the Customer Service Representative

The Customer Service Representative has direct interaction with customers via email/chat and is responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with a high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in the group and in other departments. The goal is happy customers who will buy from us again!

Responsibilities of the Customer Service Representative

• Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
• Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
• Learn software used by this company to navigate listings, locate customer information and look up data about products.
• Experience in a high volume environment.

Live Chat Member Service Representative – NIGHT SHIFT

Compensation: $21.59 – $26.40 HRLY

What you’ll do

You’ll work in a fast-paced service center environment that is structured and supportive.  You’ll be responsible for supporting our members and meeting their needs where they are. Your primary function  will be to resolve member inquiries through electronic communication channels—live chat and email. 

No two members, problems, or resolutions are the same. We’re looking for someone who is motivated to become an expert and master the role by exceeding productivity, customer service, and performance measurements.

• As a service center employee, you’ll be available to our members when they need us most.
• You’ll be scheduled for 37.5 hours/week starting between 11:00 am – 7:00 pm, 12:00 pm – 8:00 pm, or 1:00 pm – 9:00 pm.
• Live Chat Member Service Representative spend most of their time chatting with members through digital channels, but on occasion will be required to make phone calls to resolve the member’s issue.
• In addition to your daily duties, we dedicate time for your continued learning, development, training, and research.
• The more you learn, the more opportunities you’ll have to grow your career.

Commission Accounting Excel Specialist:

Compensation: $45,000-$50,000 annually

The Commissions Accountant is responsible for validating and standardizing the commission reports received on monthly basis, for import into our commission system.  Confirms accuracy of gross commission and sales commission payments according to commission schedules and addendums.  Works closely with the Senior Commission Accountant on reports and processes.

ESSENTIAL FUNCTIONS: 

• Receives Supplier commission reports and reconfigures data into a comprehensive format to import into commission program
• Research, review and analyze commissions’ data for quality control to ensure all payments are assigned correctly and paying as expected
• Receives commission inquiries from Commission Inquiry Team and performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier provided commission reports, various internal databases, and supplier portals
• Facilitate partner base transfers and account reassignments
• Monitor orders for special pricing adjustments

Executive Assistant:

The Executive Assistant will support a C-level executive(s) and other leadership as needed to make sure that all the details essential to their success are taken care of in an extremely accurate and efficient manner. This is a high-visibility position within the organization which requires the ability to multi-task, prioritize competing deadlines and interface with all levels of employees, as well as clients and investors. This individual will make productive contributions to ongoing business functions which would include performing work of a specialized and confidential nature. 

Essential Functions: 

• Managing the day-to-day activities of the C-level executive(s) and other leaders as needed. 
• Liaison with C-level executive and management team within Edgio, as well as, external organizations 
• Professionally and confidentially maintain calendar of appointments for the C-level executive
• Review and pre-approve expenses for direct reports 
• Work under pressure, deadlines, tenuous and/or ambiguous circumstances, and to demonstrate control, polish, and diplomacy to handle straightforward, confidential and/or awkward business situations 
• Arrange and coordinate international and domestic travel, accommodations and trip logistics
• Coordinate and execute offsite team meetings and events
• Assess deadlines and appropriate follow-up requirements, coordinate across departments
• Ability to take initiative, anticipate needs and exercise independent and sound judgment
• Understands and follows specific detailed instructions reflecting ability to prioritize 

Online Community Manager:

You will be responsible for engaging and moderating Kaplan Community members and associated experts on a day-to-day basis, managing reporting and facilitating a constant flow of useful multimedia content originating from a mix of aspiring, established and expert professionals across various fields.

Primary/Key Responsibilities

• Work with individual product teams to maintain a develop editorial calendars and facilitate engagement for a host of 8-12 subcommunities
• Create campaigns, gamification and user programs (w/ online and live events) that encourage collaboration and engagement
• Develop and provide policies for targeted moderation, technical support and customer service for internal stakeholders and community members
• Create and implement standard and advanced collaboration and communications tactics
• Identify and target trends and user personas for case studies
• Collect, analyze and share data-driven community insights with program stakeholders via weekly and monthly engagement reports, working with data team to improve custom dashboards on an ongoing basis
• Develop a comprehensive understanding the full breadth of community platform functionality
• Gather feedback continuously and infuse it into all aspects of the program

Customer Support Lead:

Hero Journey Club is searching for a Customer Support Lead who can provide hands-on support to our journeyers and Journey Guides to ensure that journeys go off without a hitch. Reporting into the VP of Operations, you will provide top notch customer service day-to-day, monitor KPIs, and contribute to process improvements. 

The role

• Supporting our awesome online community by resolving customer support issues, including payment processing, group session assignments, scheduling, onboarding etc. 
• Communicating with both journeyers and journey guides in a way that is friendly, patient, and clear, thereby fostering a sense of trust in our community
• Responding to escalated and complex customer issues promptly, resolving them effectively while maintaining a high level of customer satisfaction
• Troubleshooting and resolving technical issues in Discord, Zendesk, and our internal platforms, offering step-by-step guidance and clear instructions
• Collaborating with the technology team to escalate bugs/complex issues and follow up with customers until a resolution is achieved
• Contributing to the development and improvement of support documentation and knowledge base articles

Journey Guide (Group Facilitator):

Journey Guides are trained facilitators who lead mental health support groups within our community, which are capped to 5 people per group and meet for 80 mins per week inside of video game environments.

They are responsible for leading group processes, fostering group cohesion, and creating a safe and productive place for individuals to learn more about themselves and how to address their needs in a subclinical atmosphere.

Journey Guides are also pillars of authentic, supportive healing within the broader community, outside of group sessions. This role is an opportunity to participate in an innovative approach to providing care, you won’t find an experience like this anywhere else.

What we expect from you:

• Master’s Degree, minimum, in Psychological Counseling, Mental Health Counseling, or Professional Counseling, or related clinical mental health Master’s degree
• Last 12 months of job positions are clinically focused (not administrative or case work)
• Excitement and passion for providing mental health services to the video gaming community
• Current experience with games such as Animal Crossing, Stardew Valley, Minecraft, FFXIV, Roblox, and/or Fortnite
• Experience with DBT and/or ACT therapy modalities
• Current or former experience leading groups in a therapeutic or educational environment

Digital Coach

Compensation: $15 per hour

World Learning is seeking five coaches to provide both 1:1 and small group support for 100
undergraduate students (junior-level). These students are passionate about public service and
will be engaging in a summer work-travel experience. Coaches will provide feedback and
guidance as students plan this experience, which could include locations domestically,
internationally, or both.

This position requires an average of 5 hours per week between September 18, 2023 – May 31,
2024, including established weekly office hours for individualized student support and planned
group support via “neighborhoods.”

Online Facilitation
• Facilitate small group support through virtual “Neighborhoods,” fostering healthy
dialogue, and supporting diverse group cohesion and varied learning styles;
• Facilitate synchronous and/or asynchronous online discussions for a neighborhood of
approximately 20 students;
• Respond within 2 business days to student’s posts/communications);
• Facilitate dialogue discussions and group planning sessions with students through
synchronous online video conferencing;
• Hold weekly office hours from September 2023 to May 2024 to provide one-on-one
guidance and advising for students as needed;
• Create weekly icebreaker activities with check-in questions.
Participant Support
• Create and maintain a positive and inclusive digital learning community;
• Review students’ work on summer work-travel planning templates and provide
constructive feedback;
• Support students on areas of concern with logistics, decision making, goal-setting,
wellbeing and/or setting achievable goals;

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