Remote No Phone Work Opportunities for 08/30/2023

Data Entry Specialist:

We are looking for a versatile self-starter who takes pride in the quality and accuracy of their work.  This position will be focused on data entry and configuration as part of our implementation process.  The role will work hand in hand with our Engagement Managers in ensuring successful client implementation and launches.  Must be detail oriented, proficient typing skills and effectively communicate timeline expectations as well as risk mitigation when timelines are in jeopardy. 
Key Responsibilities:

• Manage data entry portion of client implementations. 
• Partner with team members to set proper timeline expectations for data entry.
• Build compliance audits for client implementations.
• Collaborate with customer contacts and RLDatix colleagues to create and maintain project schedules.
• Share knowledge: create knowledgebase articles and contribute to internal wikis.
• Contribute to continuous improvement of organizational process assets.
• Basic computer operation knowledge  

Customer Support Representative – Vimeo – Daytime REMOTE

ModSquad has partnered with Vimeo, and we have an exciting opportunity for high achievers who pride themselves on the quality of their efforts, and who thrive in fast-paced environments.

We are urgently looking for enthusiastic and skilled Community Service Representatives to work with our amazing client – Vimeo! At the top of their industry, Vimeo has the largest online community for film and video which means only taking the best of the best!

Project Hours (all times PT): 6 am – 6 pm

Availability: Must be able to work 30+ hours per week Commitment: At least 90 days 

What You’d Be Doing: Answering customer service questions primarily via email with the possibility of adding phone and chat support in the future. Identifying recurring customer issues, helping to solve them, and escalating them to others for review. Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails. Being thorough in both research and critical thinking to fully address customer questions.

Processing Clerk I:

Lockwood Hills is looking for a Data Processing Clerk to work remotely. To join our team of outstanding professionals, apply today!

Job Responsibilities:

• Assists users by answering questions and providing support in a timely manner.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate staff.
• Records data required to analyze problems and track them to final solution.
• Prepares and presents reports related to problems and to management review and action.
• Performs other related duties as assigned.

Product Support Associate:

***This job does not enforce phone duties until the 90 day mark

Job Description:

We’re looking for a seasoned Customer Support professional excited to join our growing team! You understand that good Product Support isn’t just apologizing to customers – it’s getting to the root of the problem and determining the necessary steps to ensure it doesn’t happen again. Collaboration, teamwork and problem solving are essential skills for this role.

The majority of your day will be spent responding to email, chat and phone inquiries by troubleshooting and resolving the reported problems. We also work closely with the Sales and CSM team to assist with prospects and customers encountering issues. The Product Support Associate reports to the Manager of Product Support.

Key Responsibilities

• Be passionate about providing the best possible customer experience for our learners and administrators
• Have a good grasp of technical troubleshooting and be comfortable providing support for a highly nuanced and vast product line
• Strive to fill knowledge gaps and seek out the best solutions possible for our customers
• Respond to customer inquiries via chat, email and phone
• Have excellent interpersonal, written, and oral communication skills
• Be comfortable working both independently and as part of a team.
• Communicate with other departments and coordinate on finding solutions for customers

HR Generalist / Executive Assistant:

The HR Generalist / Executive Assistant at Hope Squad wears two hats in our small, but growing company. They assist with running the daily functions of the Human Resource (HR) department including training, learning and development, administering pay, benefits, and leave, and enforcing company policies and practices. As an executive assistant, they  provide advanced, diversified administrative support of a substantial and confidential nature.

Responsibilities

Human Resources:

• Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments. 
• Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees.
• Evaluate internal training program effectiveness through assessments, surveys, and feedback.
• Enter, maintain, and/or process information in the payroll system; information may include employees’ hourly rates, salaries, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, direct deposit, tax withholding and other information.
• And more

Executive Assistant

• Provide comprehensive administrative support to C-suite, including sophisticated calendar management, coordinating meetings, managing correspondence and submitting expense reports.
• Manage and oversee C-suite email correspondence, prioritizing important emails, drafting responses, and ensuring that all communications are responded to in a timely and professional manner.
• Act as a liaison between C-suite and other staff or external partners, ensuring smooth and efficient communication.
• And more

Senior Executive Assistant:

Compensation: $87,000.00-$131,000.00. 

We are looking for a full-time, highly organized Senior Executive Assistant to work closely with and primarily support the Chief Engineering Officer. Your role will also support one additional SVP/VP in calendaring, travel, and expenses. This role reports to the Product Development Executive Operations Manager and is non-exempt.

Duties:

• Have a detailed understanding of the executives’ priorities and workload to predict, prioritize and make recommendations/offer scheduling tradeoffs. 
• Assist with Product Development all-hands, leadership, and team meetings, including (at the discretion of the Manager, Executive Operations) logistics, meeting invites, and catering. 
• Collaborate closely with other EAs to align executives’ schedules.
• Handle all travel and expenses for your executive(s) in a proactive, fiscally alert manner.
• Partner with Engineering & Product Leadership, People and Places, Finance, and other cross-functional leadership to execute on requested projects, including onboarding of new leadership team members.
• Maintain a positive and effective working relationship with all members of Zendesk, including our executives and EAs.

Trust & Safety Specialist:

Benefits: Tuition repayment, unlimited PTO, & Monthly WFH stipend 

Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will report directly to a Trust & Safety Team Lead within a specialized division. You will use your keen eye for details and excellent problem solving skills to identify and prevent fraudulent behavior, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.

What You’ll Do

• Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform 
• Leverage data to identify patterns and trends in fraudulent activity
• Identify procedural gaps to develop efficiency and effectiveness within the team 
• Manage critical and high-risk situations appropriately and with a sense of urgency 
• Adjudicate user consumer reports while adhering to geographic compliance & regulations
• Validate the authenticity of user identification 
• Adhere to legal and risk-related policies and procedures 
• Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
• Investigate, audit, and decision on sender Gig related claims 
• Research industry standards and best practices to improve internal processes
• Reduce company losses by assessing internal and external liabilities
• Partner with law enforcement as needed when managing ongoing investigations

Admin Services Clerk:

Position Summary/Objective

The Admin Services Clerk is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes.  Service teams functional areas of support:  Benefit Administration, Help Desk and/or Workforce Administration.

Essential Functions/Duties/Responsibilities:

• Prepares and submits reports as needed
• Process customer requests in the Benefits space such as dependent verification or other customer mailings and audits
• Process changes as requested
• Works alongside Specialist to provide desired information for customer
• Handles incoming and outgoing mail and faxes
• Assumes other duties as assigned by Manager

—

Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.