What You Get to Do:
As part of a dynamic and engaging team, the Chat Advocate is responsible for communicating with customers via live chat and answering questions pertaining to the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and/or requesting additional documents as needed.
Key Responsibilities:
- Drive business through excellent customer service at every step of the application process
- Build relationships via electronic communication
- Using provided resources to help navigate customers through the Instant Bank Verification process
- Review and evaluate customer’s financial documents and research financial history
- Collaborate with Underwriters and Loan Advocates to process loan applications in an expedited fashion
- Identify process bottlenecks, inefficiencies, and suggest improvements
- Act as a subject matter expert regarding the application process
- Answer chats in a timely manner
- Work within multiple chats simultaneously
- Identify useful documents required for the application process
Compensation: $18—$21 USD
K Health is seeking a Pre-Visit Specialist to support our clinicians. We’re looking for a thorough and organized collaborator who is keenly aware of detail and has a strong work ethic. This role requires high acuity and sensitivity. This person thrives in fast-paced environments and can quickly learn new tasks, clearly communicate any concerns and pivot to new tracks of work. With a bias for execution, the ideal candidate has a dedicated passion for excellence in delivering the highest quality of care to the patients we serve. #LI-Remote
What you’ll be doing:
- Manage an inbox of incoming and outgoing messages with patients to collect information needed prior to virtual healthcare visits
- Confirm sufficient and accurate information is collected before directing patients to join healthcare visits with medical providers
- Patient interaction to coordinate availability for rescheduling appointments
- Calendar management for team of medical providers, including patient rescheduling for appointments
- Works efficiently with the clinical teams to ensure a smooth flow for the patient and team.
- Effectively provides back-up for other areas as needed.
Compensation: $27/hour.
What you’ll do:
-Serve as a first responder for inbound communication through our site
-Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge
-Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues
-Follow site issues to resolution and customer satisfaction
-Proactively reach out to customers who show signs of user error
-Identify processes that need to be improved and evolved
-Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features
Must be willing to work one of the following shifts: 7:00am – 4:00pm EST OR 10:00am – 7:00pm EST
Customer Success Support Associate:
The responsibilities in this position require this person to be a core contributor of the Customer Success management team. The primary focus will be providing customer support through inbound inquiries via email and the Murj platform chat feature between 8AM to 5PM CST or PST (depending on candidate location), or occasionally before 8AM CST to support Eastern Time hours.
Daily activities may include:
- Real-time customer support through inbound inquiries beginning at 8am local time or earlier as needed.
- Inform and educate customers about product updates and new features.
- Lead customer training sessions as needed.
- Promote customer loyalty and adoption of Murj features and tools.
- Inform and educate customers about product updates and new features
Compensation: $27-$34/hr + equity + benefits
You will be responsible for guiding difficult conversations and using strong judgment. You will be at the frontlines of helping users who feel unsafe in their surroundings and offer direct assistance and escalation to 911, when necessary.
You will also play a key role in monitoring user-generated content on Citizen, including live videos and comments from users who want to share critical safety information. You will be responsible for assessing situations, applying the appropriate help response, and disseminating safety information to law enforcement and/or on the Citizen platform.
Responsibilities
- Communicate with users who have indicated they are in need of immediate assistance via video call or chat
- Triage the level of severity of each video call or chat and make appropriate assessments of necessary next steps
- Offer support and guidance in real-time to any user who feels unsafe
- Decide when a situation is of heightened importance and should be escalated to 911
- Work with a team of Safety Alert Writers to help distribute relevant safety information
- Monitor all areas of the platform where user-generated content can be published or publicly viewed, and ensure it meets the company’s guidelines and standards
- Make real-time judgment calls that directly impact a person’s personal safety
- Demonstrate a deep understanding of the company’s policies and editorial guidelines
Compensation: $111,200 – $127,900, an annual bonus, and a competitive equity package.
About the Role:
Confluent is looking for an Executive Assistant to support our Finance and Investor Relations teams. In this role, you will be the backbone to the executives you are supporting, communicating with candidates and employees, managing schedules, and maintaining confidentiality. In this role, you will be relied on heavily to aid in the company’s top priorities and be instrumental in helping us grow and succeed.
Duties:
- Perform extensive core administrative tasks (e.g., taking detailed notes, preparing meeting materials, booking travel, preparing and submitting expense reports) and special projects, such as managing logistics for stockholder’s annual meeting, and investor day
- Strategically and proactively manage complex and varying day-to-day schedules, using Google Calendar (and Suite)
- Organize, plan, and execute team events, leadership meetings, offsites, and all hands, creating presentations, managing agendas, documenting outcomes, ensuring follow-through on action items, and supporting earnings logistics
- Manage the IR calendar including but not limited to scheduling investor calls, earnings callbacks, HQ in-person meetings, sell-side conferences, and non-deal roadshows
- Create, route, and process correspondence while exercising high confidentiality
- Exercise strong judgment and discretion with confidential information
- Collaborate cross-functionally and with other executive assistants
Compensation: $45,000 – $60,000 a year
As a Claims Adjuster on our Customer Team, you will own the assessment and settlement of claims within their own settlement authority.
As the Claims Adjuster, you will review and assess customers’ claims through our owned XClaim platform, for a fast resolution and prompt payment. Regular collaboration with the Support team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and NPS are achieved.
Duties:
- Lead the day-to-day claims activities, including claims actions, emails, and payments
- Own the assessment and approval of new claims and complicated cases, whenever, within the authority
- Build rapport with customers to speed up claim’s resolution and process claims payments
- Own the communication with all relevant stakeholders (Support, Content, Complaints, etc.) working collaboratively as one team to achieve strategic objectives and ensure the best customer experience
- Lead the quality of our work, including presentation, accuracy, and detail of claims assessment, by meeting and exceeding the business KPIs
- Bear the knowledge of existing insurance guidelines, policy changes and regulations
PA RESIDENTS ONLY!
Compensation: $20.00 – $20.00 Hourly
Your work will include:
- Providing mathematical tutorial help (via online text-based chat) for middle school math through Calculus.
- Assisting other tutors as needed.
- Communicating with the supervisor regarding class and work schedules.
- Monitoring chats for inappropriate behavior.
- Communicating effectively and professionally with students in an online environment.
- Communicating with co-workers, management, clients, and others in a courteous and professional manner.
- Conforming with and abiding by all regulations, policies, work procedures, and instructions.
Shifts are available from 4:00 pm EST – 12:00 midnight EST, Sunday through Thursday. Ideal candidates would work between 10 hours and 20 hours per week. Available shifts start at 4:00 pm EST and 5:00 pm EST.
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Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.
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