Remote No Phone Work Opportunities for 08/23/2023

Senior Chat Sales Representative:

As we grow the chat sales team, we are looking for someone interested in managing a team, optimizing scripts and conversion funnels post-chat, and owning the entire chat function of the business.

? In this role, you will…
? Rapidly and effectively respond to live chats, showcasing your exceptional communication skills.

? Educate customers about our wide range of products and services, ensuring a positive and enlightening interaction.

? Guide customers through their online purchase journey, assisting them in selecting the perfect products tailored to their needs.

? Work with sales and marketing leadership to identify opportunities to increase the volume and conversion rate of live chat

? Train future members of the chat team, and help them ramp and stay at quota

Executive Assistant:

Compensation: Base salary of $70-85K, work from home stipend, & 4 weeks paid vacation with 17 paid holidays

WE WILL COUNT ON YOU TO:
-Provide comprehensive support to President to ensure she can maximize her impact and align her time and efforts to the most important company priorities
-Manage President’s calendar based on priorities, including coordinating meeting and appointment travel, materials, agendas, providing proactive reminders, and problem solving and rescheduling as needed in a dynamic environment
-Work closely with executive team; support, schedule, attend, take meeting minutes and follow up notes for business meetings
-Proactively share daily agenda and briefings with President and communicate updates and reminders throughout the day
-Support President to complete top priorities and action items
-Support planning for company events including team happy hours, offsites, meetings, etc.
-Coordinate business and personal travel arrangements for the executive (including international), including but not limited to flights, car service, hotel stays etc
-Coordinate business and personal paperwork and communication for President
-Assist with messengers, receiving, deliveries, errands, gifts, and returns as needed
-Manage and coordinate appointments for President and family on an as needed basis.
-Effectively communicate with President’s family for scheduling and planning; Be comfortable corresponding with home staff including nannies and housekeepers
-Other ad hoc items and special projects assigned by President and senior leadership team

Executive Assistant to Founding Partner at Mission-Driven VC Firm

Compensation:  $100K+ DOE

Responsibilities:
-Manage Founding Partner’s complex and busy calendar. Proactively optimizing the calendar to ensure time is being leveraged and spent effectively and efficiently.
-Manage busy email inbox and assist with drafting emails.
-Coordinate and manage domestic and international travel schedules as needed.
-Provide meeting support, scheduling and attending meetings.
-Monitor the number of hours the Founding Partner spends on different areas of the business and other projects, making recommendations for optimization.
-Miscellaneous administrative tasks to keep Founding Partner focused on core priorities.
-Support Chief of Staff with coordinating the company’s Annual Summit and other founder resources.
-Anticipate the needs of the Founding Partner. Plan ahead and be resourceful.

Payment Processor – 3-Month Contract-to-Hire:

Compensation: $42,000-$50,000 & Uncapped PTO

Responsibilities: 

• Reconcile all customer payments and withdrawals as well as prevent and detect fraudulent transactions
• Interact with internal client data tools and software to extract information upon request and populate data into spreadsheet reports
• Utilizing Boom policy detection techniques in order to identify high-risk accounts and unusual activity
• Investigate, and subsequently close suspicious accounts in order to mitigate risk
• Provide inbound support related to customer financial inquiries while interacting with the Customer Support team
• Weekend work is required, as well as possible evening or early morning shifts

Online Sales and Support Specialist:

Responsibilities:

1. Set up, manage and optimize our webstores on Amazon and Tokopedia.
2. Manage product listings, ensuring all product information is accurate and up-to-date.
3. Drive online sales growth through effective product positioning and promotional strategies.
4. Provide top-notch customer support, handling inquiries, resolving issues, and maintaining high customer satisfaction levels.
5. Analyze sales data and provide insights to improve performance and profitability.
6. Coordinate with supply chain and logistics teams for inventory management.
7. Stay current with e-commerce trends, platform updates, and competitor strategies.

Overleaf Customer Success Specialist:

Compensation: $50,000 yearly

The aspects of the job are primarily accomplished through emails with occasional online meeting platforms and screen-share. Effectively meeting monthly/quarterly goals and initiatives, tracking key account metrics, efficiently resolving issues, and reporting progress and/or pain points are additional key parts of the role.

Collaborate efficiently and promptly with Sales Managers and Support team for Successful New B2B Customer Onboarding & Renewal Opportunity Tracking

• Track new B2B sales & related renewal opportunities w/ details entered accurately into Salesforce, including appropriate outreach tasks
• Perform onboarding processes across all segments/products for first-year customers & monitor entry of SF outreach tasks and associated macros/templates adhering to documented Account Management best practices 

Maintain Quality B2B Customer Engagement

• Support customers through email and occasional online meeting platforms with screen-share
• Perform regular outreach tasks for new and existing B2B customers using templates and report any special requests/upsell opportunities to Sr. Account Managers
• Begin to take the lead on customer issue resolution and collaborating with colleagues to deliver answers and solutions in a thoughtful and timely manner to enhance not only long-lasting relationships, but also Overleaf’s reputation and reliability
• Take the lead on ensuring that B2B customers have access to the most current product information and associated resources for their end-user communities

Customer Operations Specialist:

The Customer Operations Specialist will lead the logistics activities for order fulfillment to meet/exceed customer service level requirements. They will be responsible for the accurate and timely processing of sales orders throughout the organization and documentation of product flow for all serviced divisions.

To support On-Time and In-Full orders, they will monitor product availability and coordinate with the operations team to ensure optimal stock levels are met and manage inventory accuracy through regular inventory reconciliations. This role ensures continuous improvement through proactive leadership and is responsible for running a cost-effective operation staying within budgetary guidelines. This role will be remote and reporting to the VP of Operations.

Duties:

-Customer Support

-Order Management

-3PL (Warehouse) and Inventory Management:

NEW YORK RESIDENTS ONLY:

Time Entry Assistant:

The Time Entry Assistant is responsible for providing remote support to a specific group of timekeepers. This position maintains positive contact with the attorneys and support staff, observes confidentiality of firm and client matters, and handles ad hoc projects. The hours for this position are 12:00pm – 8:00pm EST. A remote work arrangement is available for candidates who reside within a two-hour commutable distance from our Rochester, NY office.

Duties:

• Enters data into the firm’s time accounting system from handwritten, typed or dictated information. This includes tracking billable and non-billable time entries.
• Helps monitor the teams email inbox.
• Researches client-matter numbers and engagement codes when needed.
• Proofreads entries and interacts with practice assistants, timekeepers and billing coordinators to ensure accuracy.
• Generates time entry reports for timekeepers when needed.
• Provides cooperative, responsive and courteous service to timekeepers, clients and other firm personnel.
• Maintains a log of timekeepers’ preferences by client. This ensures other team members are able to provide backup if a team member is not available.
• Coordinates with billing coordinators to ensure timely billing of all available time entries and assists with edits when needed.
• Distributes reminders to timekeepers to assist them with following firm policies. This includes daily, weekly and/or monthly reminders.
• Attends firm-sponsored trainings to maintain required skill level and knowledge of software applications.
• Provides support to the billing department when needed.
• Perform other duties as assigned.

—

Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.