Part-Time Customer Service Representative:
We are seeking a Part-Time Customer Service Representative with availability between Wednesday, Thursday, and Sunday evenings between, 6 pm ET and 12 am ET. This role has the possibility for more evenings, up to 25 hours per week, and the target compensation for this role is $12/hr or state minimum wage, should the state minimum wage be higher than $12/hr.
Responsibilities:
- Live Customer Support for contest entrants via email and live chat feature
- Handling support requests and escalating them to the appropriate parties
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more.
- Assist product managers and internal team with document preparation
Compensation: $50,000 – $60,000 a year
The Chat Support Agent is a core member of the Customer Operations team who will be responsible to find win-win solutions to both low and complex customer needs. As a trained expert, the Solutions Specialist will have the latitude to use their best judgment and take decisions in the exercise of their function, and be accountable for delivering world-class experiences that surpass customers’ needs and expectations, by providing educated advice to customers via chat channel or emails while maintaining the highest degree of accuracy and professionalism.
Compensation: $45K – $50K
The Role:
-Support our Partners (customers) by answering their questions with speedy, friendly responses over chat, email and zoom
-Consolidate and summarize Partner feedback internally with the team to help us keep our finger on the pulse of the industry
-Guide new Partners through the onboarding and migrating process
-Host weekly webinars
-Daily team meetings – we’re nice 🙂
-Troubleshooting and problem solving quickly to deliver fast responses
-Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
-Become an expert on all things Arketa by learning new tools and keeping our customers educated
-Always advocating for our Partners while also advocating for Arketa
-Go above and beyond in creating a magical experience for our customers, and helping them to succeed
-Report on insights + industry feedback from customers to improve product features
Customer Success Advisor (EST):
Compensation: $40-60K yearly & Unlimited Vacation
What you’ll be doing:
- Support subscribers with general questions, technical concerns, and subscription requests
- Work with product and business teams to incorporate customer feedback in order to constantly improve our product
- Organize and execute your inbox, tasks, and objectives with our internal tool stack
- Diligently follow through with proper documentation after handling customer concerns
- Work and effectively communicate in a dynamic and fast-moving environment across engineering, product, risk, growth and go-to-market to develop product and system specifications, metrics, KPIs and support procedures
- 9 a.m. – 6 p.m. or 1 p.m. – 9 p.m. Shift
Compensation: $100,000 to $160,000 annually plus equity and benefits.
As a Recruiting Sourcer, you will play a pivotal role in discovering and attracting top talent for our organization. You will work closely with hiring managers to identify hiring needs, develop sourcing strategies, and proactively source candidates through various channels. Your ability to creatively and strategically approach the talent market will have a direct impact on our ability to achieve our hiring goals.
Key Responsibilities:
- Collaborate with hiring managers to understand hiring needs and develop effective sourcing strategies.
- Conduct market research to identify talent pools, trends, and competitor strategies.
- Utilize various sourcing techniques to get the right candidates in the door.
- Pre-screen candidates to assess fit for the role and the company, and make recommendations to hiring managers.
- Maintain accurate and up-to-date records of candidate profiles and communication in our ATS.
- Participate in networking events, career fairs, and other recruiting activities.
- Continuously develop knowledge of the latest recruiting trends, tools, and best practices to enhance sourcing effectiveness. Iteratively improve our recruiting process over time.
Customer Experience Specialist:
Benefits: Unlimited Vacation time & Mac Equipment
We are seeking a dedicated and empathetic Customer Experience Specialist, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.
Duties:
- Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.
- Address customer support queries promptly and empathetically, consistently exceeding customer expectations.
- Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.
- Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.
- Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.
Customer Success Associate – Contractor:
What you’ll do as a Customer Success Associate:
- Provide exceptional customer service through demonstrating product knowledge
- Effectively communicate with our users across several channels – email, chat, and social media
- Promote Sleeper through your conflict resolution abilities and effective communication skills
- Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions
What you’ll bring to the table:
- Competence with Intercom is preferred but not required
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
- Ability to work weeknights (6pm-3am PST) and weekends due to varying shifts, which includes 5 days of work with 2 days off is required
Compensation: $90,000K – $130,000 , Unlimited PTO with a 20 day MINIMUM per year, Home office setup stipend and company MacBook, Monthly internet reimbursement.
As an Executive Assistant, you will be an integral part of Phaidra’s business operations and activities. You are organized and dependable, driven by the goal to help Phaidra make a positive impact in the industrial sector. You anticipate the needs of your managers and team members and help them stay focused on their work product by resolving operational and administrative issues before they arise. You are adaptable and can quickly shift priorities and focus based on changing conditions. You are tech savvy and can learn new administration tools effectively.
Responsibilities:
- Optimize the holistic work environment of the founding team to allow them to focus on their goals. You’ll be an integral part of the founding team —with the main focus of helping them to be most productive.
- Schedule, maintain, and update calendar events independently. Prepare meetings for the founder or team independently.
- Execute expense management activities independently.
- Plan and organize internal and external programs and events and manage event logistics in collaboration with internal partners and external vendors.
- Complete travel coordination tasks independently.
- Assist founders with pre-made material for meetings and events with little assistance.
MANAGER OF GIFT PROCESSING AND DONOR RECORDS:
Compensation: $56,500 – $70,000
Primary Responsibilities:
- Processes and maintains prospect, donor, and funder records in CRM system.
- Ensures quality control of database records.
- Evaluates and recommends database enhancements to ensure that required attributes and coding structure are developed and maintained.
- Coordinates database system changes and maintenance with Director of Development Services and system vendor/support staff.
- Processes donations into the CRM for national fundraising appeals and regional fundraising campaigns where data comes through the online giving sites.
- Facilitates on-line donation into the CRM and prepares, cleanses and imports data from third parties (e.g., Benevity employee campaigns).
- Ensures that national and regional reporting and stewardship policies and processes are followed and that grants/gifts are acknowledged in a timely manner and recognized appropriately. Coordinates recognition processes with the Director.
- Produces regular reports for members of the senior leadership team (e.g., gifts acknowledged, new pledges, solicitation performance, fund-transfer reports for finance, gifts lists for board or special constituent groups, etc.) as well as regional Development teams.
- Produces ad hoc reports for grant reporting or donor stewardship.
- Segments donor data and creates specialized reports that assist in donor solicitation and donor programs.
- Provides development data required for the organization’s annual report.
- Assists Development Directors and others involved with fundraising with donor inquiries, questions, and issues, particularly as they relate to data/our database.
- Manages regular cycle of postings and reports. Creates gift reports for finance and audits. Acts as the primary point of contact for the Finance team for donation processes; partners with the Finance team to address and resolve any issues with records.
- Prepares business process documentation and provides training for any national or regional staff responsible for updating constituent and donor data in the CRM.
- Enters pledges and payment reminder schedules and ensures pledge reminders are generated and sent to donors accordingly.
- Verifies and maintains deceased files on the database.
- Performs other duties as assigned.
CANADA RESIDENTS ONLY:
Customer Experience Representative:
We’re looking for an energetic, friendly individual with a passion for science to join our team as a Customer Experience Representative. You will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience as a result of every interaction.
Duties:
- Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
- Liaise with the sales and product team to provide users the best possible experience
- Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
- Understand user satisfaction and track NPS scores
- Monitor our company phone line and support email, responding to queries when they happen
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