Remote No Phone Work Opportunities for 08/16/2023

Customer Data Specialist:

The Customer Data Specialist is responsible for the administration and tactical maintenance of data within the Oracle Trading Community Architecture (TCA) module. The position requires the use of independent judgment to manage all assigned projects, daily tasks, and interpret and apply Entrust business practices and systems.

Duties:

• Manage and respond to all TCA requests sent to the Customer Data Specialist including
  • New customer account and address creation in Oracle
  • Adding, removing, or updating existing account information (contacts, addresses, etc.)
  • Entrust’s ecommerce store (eStore) user set up and user updates
  • Customer account name changes and merges associated with acquisitions
  • Cleansing of duplicate accounts
• Maintain integrity of the data that is entered into the Oracle TCA using system tools, recommended naming conventions, and established business processes

Administrative Assistant – Remote:

Purpose:

To provide administrative support to an operations team/department through all phases of business including proposals and response letters, as well as assisting with work / change orders, submittals, and research.

Key Responsibilities

• Perform work under moderate supervision.  Receive direction on moderately complex assignments, tasks, and execution.  Work is frequently reviewed by more senior staff to ensure application of sound techniques and principles.  Review work produced by junior staff for quality assurance.

• Greet scheduled visitors and accompany to appropriate area or person. 
• Coordinate and arrange meetings, prepare agendas, reserve, and prepare facilities. 
• Communicate with internal and external clients, Project Managers, and other staff on project related matters.  
• Act at times as the liaison between workgroups and outside stakeholders – suppliers, clients, etc. Also act as liaison with corporate headquarters, disseminating information to local office staff accordingly.

Support Operations Associate:

Hourly Pay: Starting at $17/hour

This role will require daily interaction with our operations team and drivers. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

What You’ll Do:

• Support both our Drivers and Customers through omnichannel support including but not limited to; phone, chat, sms, and email
• Meet or exceed performance expectations
• Manage both inbound and outbound contacts
• Take a hands-on approach to resolving every issue, owning it from start to finish
• Acting as an advocate for both our customers, reporting and acting on observed areas for improvement.
• Interact with cross-functional teams in a respective and professional manner in at all times
• Punch in and out promptly and adhere to the schedule that you’re assigned

Research Clerk I – Remote: (some phone duties)

Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative solutions as deemed necessary to avoid client shut off of utility service. Responsible for the removal of client’s late fees. Responds to calls received via the hotline.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by reviewing payment history, account posting, and status of check clearing to determine whether further action is required on notices according to department procedures.
• Contacts utility vendors via telephone to determine reason and amount of balance due. Verifies address and that payment have been applied to proper account.
• With guidance, negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut off of utility service. In addition, negotiates with the vendor removal of late fees and penalties assessed to the account.
• Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility. Request replacement bills from vendor as needed.
• Processes payment research items such as misapplied and stop payments, reissue checks, and pay now. Responsible for working closely with internal staff and vendors to minimize and correct errors, answers inquires, and resolves bill and account discrepancies.

Community Manager (Remote):

The base salary range for this position in the U.S. is $70,000 – $130,000 per year + variable/incentive compensation + equity + benefits.

As a Community Manager at CrowdStrike, you’ll play a unique role in empowering customers at scale by managing our online customer community platform and the programs that support it. You will be a part of the Customer Success organization and primarily focused on driving positive customer success and customer support outcomes via the community. 

What You’ll Do:

• Take the helm as the manager of the newly launched CrowdStrike community built on the Gainsight DigitalHub platform. 
• Set an overall vision for the community and evangelize both internally and externally.
• Depending on your level of industry knowledge, you may be an active moderator, and possibly the #1 participant in the community.
• Lead a team of internal moderators who have volunteered to monitor the community on a part-time basis. Drive informal community participation across customer facing teams. 
• Develop, launch and maintain external programs that drive customer and partner engagement in the community. E.g. a Community Super User program.

Administrative Assistant III (Executive Assistant):

Compensation: $47,800 – 68,420 yearly

PRIMARY DUTIES AND RESPONSIBILITIES:

• Directly supports SVPs and VPs

Performs general administrative tasks such as handling the mail, typing, filing, and answering phones.
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required.
• Orders office and/or warehouse supplies as needed.
• Submit information, documents, or reports to various other departments for processing as needed.
• Monitor various Email boxes and take appropriate action as required.
• Compiles information from various sources and utilizes the information for uses such as generating reports.
• Audits and maintains various reports by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Ensures that department schedules and calendars are kept updated.
• Updates and maintains pertinent business information via computer or department files.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts.
• May process personnel/payroll information for assigned pay group or associates in the department.
• Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.

—

Please remember that we are not affiliated with these companies. Always do your due diligence before entering into a contract or agreement with said companies.