Compensation: $23 – $28 an hour
Fellow is looking for a positive, thoughtful, and quick-thinking Customer Experience Agent to support the use of our coffee tools out in the wild.
Full-time position available (40 hours/week) available remotely anywhere in the United States.
You’ll be fielding all in-bound customer service emails and questions through Zendesk, live chat, and our social channels (i.e., Instagram, Facebook, Twitter). You’ll not only process returns, deal with disputes, and prevent fraud, but also help customers fine-tune their brew recipe and pick out the perfect Fellow gift.
A typical shift could look as follows: You will answer all customer emails and chats quickly and efficiently via Zendesk, look into missing/late shipments via our fulfillment platform, identify trends in customer feedback and report these to the Operations team, and come up with creative solutions to maintain a high customer satisfaction score.
One of our top clients are hiring for AI Prompt Creators for a big project – immediate need interviews next week. Must be able to work on our W2.
Responsibilities:
-You’ll work closely with Engineering and Prod. team to understand their questions and needs, and then work on how we can optimize a solution based on prompt creation and engineering methods
-You’ll develop and write prompts, build characters (e.g, Character.ai), and use the right combination of tools and frameworks to evaluate your prompts and models
-You will deliver detailed reports on prompts and quality analysis on how prompts impact quality KPIs for conversational agents. You’ll provide engineering and prod. teams with a deep understanding of the process, generated data, insights and evaluation figures.
Customer Service Professional:
Pay: $17.00 – $23.00 per hour
This position includes customer service functions such as online live chat, answering emails and phone calls, and responding to customers on social media. As a remote worker, you will need to be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision.
Who You Are: The ideal candidate will be tech-savvy, a quick learner, and have problem-solving and critical-thinking skills. You should also have excellent interpersonal and communication skills, especially written, as well as reliable high-speed internet and a typing speed of at least 45 words per minute.
We are looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one.
You should be skilled in communication and able to work well with the internal organization (team) and external customers.
Schedule: Open Schedules include Monday-Friday 12:00 PM- 8:00 PM Pacific and Weekends 9:00 AM to 5:00 PM Pacific. Revolving evenings, nights, and weekends availability is needed due to increase of staffed hours.Morning shifts are full, but you may have the opportunity to grow into these shifts as you earn seniority.
***The job listing is on LinkedIn, but the link takes you directly to the hiring application and assessment.
Product Operations Contractor- Part-Time:
The hourly rate for this role is $25.
The part-time Product Operations Support Agent is a remote-based contractor who is motivated to provide timely, accurate, and thorough administrative support to ExecOnline’s Leadership Coaching team and Coaches. You will work closely with our Coaching Operations team on critical administrative tasks that are vital for the success of the Leadership Coaching and Project Feedback experience of our high-level executive participants.
Candidates must exude professionalism, possess strong attention to detail, are process oriented, and have strong written communication skills. You will be provided onboarding and ongoing training, resource materials, and the tools needed to be effective.
What you will do:
-Perform Administrative Set-Up tasks for Leadership Coaching participants on our proprietary learning portal.
-Match participants to the appropriate Feedback Experts and follow accurate tagging protocols for -Applied Experience Platform experiences.
-Assist the Coaching Operations Team with Virtual Group Coaching logistics and communications.
-Assist the Coaching Operations team in the creation of automated participant communications for our suite of Leadership Coaching offerings.
-Work with the Coaching Operations team and Leadership Coach network to streamline platform attendance protocols.
-Various administrative tasks as needed.
Executive Assistant, Customer Success:
Compensation: Up to $75.53 per hour
Square is looking for an administrative professional to join the Executive Operations team, providing strategic support to the Global Head of Customer Success. These dynamic Square executives lead growing, complex teams on both the product and platform.
As their Executive Assistant, your mission will be to amplify the impact and success of these Square executives and their teams, which comprise an essential part of Square’s Seller organization.
You Will:
- Provide dedicated administrative and strategic support to a Square executive within Block, maintaining a very complex and dynamic calendar requiring thoughtful collaboration with other executives, teams, partners, and EAs
- Be a trusted partner and advisor to executive, attend important meetings, manage agendas, take meeting notes, and track deliverables to execution
- Project-manage, driving clear and cohesive communications across the executive’s distributed team in a remote environment
- Manage end-to-end redesign of processes for the team
- Have the unique opportunity to work with the Communications and Engagement team, contributing to the development of innovative projects, coordinating team off-sites, and facilitating focus groups
Discord Community Manager – Freelance:
The Discord Community Manager is a critical communicator between Action’s experts and its users.
You will…
-Work directly with Action’s Director of Social Media Strategy to create and execute a data-based growth strategy.
-Lead the charge in growing an online community of passionate fans and bettors across all sports.
-Bridge the gap between our audience and our talent, cultivating and nurturing relationships with our litany of experts.
-Facilitate and track regular Discord participation across a diverse team of analysts, and ensure alignment on company goals.
-Forge relationships with our most active community members, ensuring all issues are handled promptly and bad actors minimized.
-Lead a team of Moderators to ensure robust, respectful discussion across channels and ensure all administrative functions are met.
-Collaborate closely with our wider Social Media team to generate interest and excitement for our Discord community.
-Work hand in hand with our Production team to ensure audio, video and graphical assets are disseminated within relevant community channels.
CANADA RESIDENTS ONLY:
$55000 CAD | Unlimited PTO | Fully Remote
We are currently seeking a high-performing, entry-level administrative assistant to support our Chief Operating Officer. The administrative assistant role will involve organizing our COO’s calendar, managing his inbox, handling payments, and planning travel. As a key member of the team, you will play a vital role in optimizing his time and ensuring efficient operations. Y
our attention to detail, time management skills, and proactive approach will contribute to the smooth functioning of the organization and support our COO in focusing on strategic initiatives and business growth. The successful candidate should be comfortable working in a dynamic, fast-paced environment, readily adapting to changing needs.
Ideal Candidate:
World-Class Calendar and Inbox Management: The thought of a perfectly-organized calendar and email filing system excites you, and you’ve built this for busy executives before. In such a fast-paced environment, your proficiency in managing and prioritizing tasks will be essential to keep our COO on track and efficient.
Exceptional Agenda Creation and Note-Taking: You’re comfortable building a meeting agenda and holding people to it, and have run the types of meetings that make everyone around you feel more productive. In addition, your meticulous note-taking abilities ensure that crucial discussion points, action items, and decisions are accurately captured, making post-meeting follow-ups more effective and enabling seamless collaboration among team members.
Outstanding Written Communication: Your written communication skills are top-notch, and you’ve built the type of trust with executives in the past where they’ve allowed you to communicate directly on their behalf.
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