Remote No Phone Work Opportunities for 08/04/2023

Application Support Agent:

As an Application Support Agent at Curbio, your primary responsibility is to provide excellent customer support to all users of our web and mobile platforms.

At Curbio you will:

• Solve problems and provide scalable, timely and accurate responses to issues raised.
• Investigate and diagnose technical problems reported by customers.
• Troubleshoot issues related to our web and mobile application.
• Escalate complex issues to the appropriate teams for further investigation and resolution.
• Track and report critical issues (pending or resolved).
• Contribute FAQs and articles for knowledge base.
• Communicate customer feedback and suggestions for product improvements.
• Build and maintain strong relationships with customers by demonstrating empathy, professionalism, and effective communication.
• Be proficient in customer support tools and systems (e.g., ticketing systems, live chat software, status page management, etc.)
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to resolve complex technical issues or escalate problems when necessary.

Project Support Manager:

Pay: Up to $65,000 per year base pay, depending on qualifications.

eporting to our Manager of Active Project, you will work closely with our entire student-facing team to ensure that thousands of students, parents, and mentors have the most enjoyable and seamless Polygence experience possible. This role will provide support for Pacific Time work hours, but is remote and open to applicants for all timezones.

In your first 3 months, you will…
-Be on-boarded to our Student Team and learn the ropes of our Active Project experience and the ins and outs of Project-based Student Learning.
-Ensure all incoming inquiries are responded to and resolved within 12 hours of initial outreach (weekdays).
-Learn to effectively help students, parents, and mentors troubleshoot the most common blockers to successful projects.
-Handle any complaints or escalated concerns in a timely manner and strive to deliver best-in-class customer support.

Balance Entry Specialist:

The Balance Entry Specialist position is responsible for completing historical payroll data transfers for all new clients onboarding with Paycor to ensure the completion and accuracy of the Paycor clients’ tax setup at the client level during the implementation process. 

The Balance Entry Specialist is responsible for identifying quality issues and data discrepancies regarding tax treatment of earnings, deductions and employer memo codes as well as tax liability vs. deposits based on historical detail.

Other key responsibilities include data file manipulation, data extraction from prior provider systems and transfers as well as problem-solving assignments.

Essential Duties and Responsibilities:

-Ensure accurate collection of required documentation for Client level historical payroll data*
-When necessary, extract data from Clients’ current payroll systems in the form of standard and/or custom reports
-Ensure all payroll data is recorded, balanced, and reconciled to the Client level support*
-Troubleshoot potential tax mistreatments of earnings and deduction types. Communicate results as required*
-Educate Implementation Consulting team on acceptable historical documentation, tax impounds, and on-going concerns regarding Clients’ data*
-Document all changes, concerns, and communications with Client or Implementation team during tax balancing using appropriate systems and/or processes *
-Provide backup assistance to other tax department team associates as needed
-Other duties as assigned

Data Entry Operator / Entry Level (Remote):

Responsibilities:

• Lead and manage a team of data entry specialists, providing guidance, training, and support to ensure high-quality work output
• Oversee the data entry process, ensuring accuracy, completeness, and adherence to established standards
• Develop and implement data entry procedures, guidelines, and best practices to optimize efficiency and productivity
• Collaborate with various departments to understand data requirements and establish data collection protocols
• Regularly monitor and review data entry performance, providing feedback and conducting performance evaluations
• Identify and implement process improvements to enhance data entry speed and accuracy
• Handle complex data entry tasks and troubleshoot any issues that may arise
• Maintain confidentiality and security of sensitive data throughout the data entry process

WEST COAST RESIDENTS ONLY

Executive Assistant:

The individual will have the opportunity to work across multiple functional areas in the practice and interact closely with C-level executives.  The role provides a solid foundation for future potential management opportunities within Radiology Partners.

POSITION DUTIES AND RESPONSIBILITIES:

-Provide confidential administrative support for executives such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries through sound judgment, knowledge of company policies and procedures, and with independent decision-making in areas as delegated
-Respond confidently, courteously, knowledgeably, and professionally to internal and external phone calls and office visits including company leadership, senior managers, teammates, and customers, exhibiting a “can do” customer service attitude
-Schedule, organize, and/or coordinate meetings, events, training sessions, interviews, appointments, travel arrangements, conferences, and activities as requested; ensure electronic calendar is coordinated and up-to-date; scheduling is a major/primary component of this position, and flexibility to make frequent changes a MUST
-Act as a liaison with other departments and outside companies, including high-level staff such as C-Level, Investors, Physician Practices, Directors, and Vice Presidents
-Compose and edit correspondence and/or memoranda from dictation, verbal direction or from knowledge of established departmental policies; may prepare, transcribe, compose, type, edit and distribute agendas.
-Proofread and ensure clarity as well as grammatical and typographical accuracy (free from errors) of all written documentation including emails
-Create and/or assist with creating presentations as requested or needed including charts, graphs, and/or gathering data